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Cleanliness of the room. Staff was nice and helpful. Construction on the property next went on too late into Friday night making it difficult to sleep.
The beds, the location and amenities. staff was nice
Location on the beach-undeveloped lots on either side so their beach area was uncrowded/Hampton Inn guests only. Complementary breakfast was convenient with a variety of hot and cold food choices. Large indoor/outdoor pool area. Only two elevators, and no stairs to the lobby area. If you took the stairs, you exited into the parking garage.
The view of the beach was very nice. We enjoyed the balcony and ocean view. The staff was very friendly and accommodating when we decided to stay an extra day. The atmosphere in the lobby was inviting with fresh water and coffee. The warm breakfast also included omelets or French toast made fresh. The only suggestion for improvement I would add would be to extend the beach chair/umbrella rental time. We rented the chairs for two days (Friday and Saturday) and we weren't ready to leave the beach at 5pm when the workers started removing the cushions and umbrellas.
The staff was nice and the location was great. The breakfast was great as well. Bathroom was moldy and rusty. The carpet was stained. There wasn't significant disrepair but general disrepair was everywhere. In general it wasn't bad just not up to HGI standards.
The location is great. The breakfast there was great at $9.99. The room was clean, plenty of space and a Kuerig Coffeemaker.
Good location and beach access. Random room cleaning. The WIFI sucks big time. Plus they have blocked any outside signals. Want to send a text or email without paying them $5 a day, nope. Better go out to the street.
I like the fact that it is right on the beach and we can hear the waves with our balcony door open. The hotel is clean and the staff is good about helping the guests. We have been to this beach and this particular hotel several times. It generally has the best value for a beach front room that is in a decent hotel. They don't have a complimentary breakfast. You can either pay for their breakfast bar or go down the road a bit to get breakfast. The beds are adjustable for firmness but I have trouble personally finding them comfortable. Our first night one of the air bladders in the bed was broken and we were so tired we didn't bother reporting it until the next morning. They did move us into another room for the duration of our stay as quickly as they could though.
Loved the staff and hotel! All aspects of it! People saving seats around the pool and not being there all day. Elevator was slow but we enjoyed and used the stairs.
Great spot to relax and enjoy the gulf coast at the coast. accommodations are more than adequate with great staff and pool, with easy beach access get to gulf coast and experience a great time, our second year here the only drawback was the noisy carts being used by the staff early and late in the day.. need some rubber tires, not plastic on the tile floor bring your own umbrella and chair as rental is high
The staff was very friendly. Right on the beach. Close to everything. Continental breakfast was very good. Room could have been a little cleaner but not too bad.
Great pool. Easy access to beach Didn't have Internet and couldn't find my reservations then Billed my credit card twice.
Confortable room. Quaint pool area. Balcony is a plus, but a bit small and narrow. We weren't given the option of having a beachfront room. No rooms are smoking. No microwaves in the room. Elevators are extremely slow. Very small continental breakfast, dining area too crowded to tackle alone with a 10 month old. Beach access slightly inconvenient. Definitely overpriced. The majority of the hotel faces the adjoining condos and hotels rather than the beach itself.
Location and price
Closeness to the beach breakfast was good too. The pool was small but clean
Price was okay, proximity to beach was great. Bathroom needed to be cleaned a little better
We didn't spend much time in the room because the beach location was perfect. Great restaurants in the area. If you love BBQ then try Moes across the street. Seafood at Sea and Suds to dine and watch the waves. The staff was friendly and eager to please but Betty the breakfast hostess was delightful and so pleasant every morning. We were very pleased with our stay.
Hotel was conveniently located My wife and I had to leave the night we were scheduled to stay around 9:30pm to get home to our 15 month old who had a bacterial infection. So we were not able to stay the night. The hotel told me to call expedia who "approved" the refund. The front desk person advised me I would then have to call back and speak to the GM to talk refund. Mr Bolin informed me I could not even get a partial refund because they could not book out the room to their sold out hotel. In case of emergency do not expect any "understanding" from Mr. Bolin. 3 important things I have learned from this: 1. Each Choice Hotel is independently owned and operated so a refund of some sort could of been given. 2. Sleep INN in Orange Beach values their $220 more than genuine understanding of the situation and my son's health. 3. I will never stay at a Choice Family Hotel on my dime again. I will tell all my friends this story and recommend the Hampton Inn conveniently located next door. Hope your "policy" was worth the lost business.
Myself and a group of friends came down to Orange Beach for the Florida George Line Concert. Sleep Inn had a great location that was easy to find. Clean room and overall very clean hotel. Staff was super friendly and knew the area well. I think it's a really great place if you have to do an overnight or maybe a weekend stay. We rented a two bedroom for 4 people; there's going to be a space issue no matter how you look at it, but I feel that even with only 2 people there wouldn't be much room. It was an excellent room, but do know ahead of time it is a little close quarters.
Great location, good breakfast, clean room Door to the bathroom was broken, shower was partially painted, toilets didn't flush properly, ocean view was more of a parking lot view, and the minifridge was extremely loud.
Location was perfect, right on the beach, comfortable bed, nice views, friendly staff. Very small bathroom, shower not really clean, my hallway smelled terrible. Like poop. I was on the 3rd floor. At night time when we were sleep my husband & I smelled poop.
Great view and right on the beach, staff was amazing...very comfortable beds Ice machines didn't work and needed some general maintenance and repairs done around facility...parking was horrible
The proximity to the beach was great! Room was small but everything seemed new or newer. Well..The proximity of the beach greatly diminishes when they lock all the outside doors. The front door was the only one open. When I asked the attendant, he got rude and told me they had noise complaints so they locked all the doors. Wouldnt you just stop the noise instead? And the AC unit was way over its head in the room. Kinda worked...sorta.
Basically everything at the Tides is great. Previously, we had typically stayed at a regular Best Western or maybe once at a Plus property. The quality difference on a Premier location is evident immediately with this place. The property opened in June 2016, so everything has that "new" feel to it. The entire building has a contemporary beach chic style to it. The lobby is on the fourth floor, and joins a large dining/lounge/bar area with huge windows and an unobstructed view of the Gulf. This space serves multiple purposes, including a bar area, entrance to the spa and the dining area for their free and ample hot breakfasts each morning. My wife's only critique: no bacon. But I enjoyed the two varieties of sausage available. The pool area is definitely nice but not necessarily remarkable. It has an outdoor bar with pool and hot tub partially hidden under the building overhang. A little more separation from the bottom-floor parking lot would be nice, but still pleasant. The property has its own walkway directly onto the sand, which is a must for us. The fire pit along the side of the pool bar is a nice touch, and was a welcome stop after a chilly evening walk on the beach. Rooms mainly start on the fifth floor, which guarantees a great view - if you select the right room. Some are "beach view" which means somewhere along the side. There are only about 25 "beach front" rooms, which mean they directly face the water. Be sure to ask for them if that's what you prefer. All told, this is a great property, and we will probably stay again. My only complaint is the same I always have: the pillows and mattress. The bed could easily be fixed with a small foam mattress topper. But the pillows are the typical hotel terrible. I eventually used 4 to get comfortable. Bring your own. Our bed's comforter also had a small stain on it, but this was minor.