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for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.
Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.
The tennis court, the pool, newer building, everything seemd to work well. Live band at night. You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.
The service was beyond attentive. As an example, we didn't just lie bedside the excellent pool... We were constantly served besides this pool, and often with freebies.
classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror
The service at the 10th floor. They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.
I liked the rooms, restaurants, pool area. Service in the pool area, difficulties in payments with foreign credit cards, miss information in front desk, communication between the workers from shift to shift was poor, airplane noise time to time was too loud.
Breakfast is always grand in this property I was checked in to a room with multiple problems namely: lighting was not working, AC was not working, the bathroom and the room itself have foul stench, carpet was dirty and the balcony has not been swept for a while. I had to call at least 7x to speak with the manager and wait 3 hours to be moved to a new room. When I asked if I was given a deluxe room the response I received was more infuriating, it was a blunt NO. I was given a standard room and my deluxe room was given to someone else. When the manager realized that she could not convince me to stay in a dirty room she finally decided to change my room. I am a frequent stayer since 2013 but due to this unforgettable experience I will not be coming back.
As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.
Sauberkeit Kein Thermostat Anpassung
die Nähe zum Resorts Welt ein Plus! Der Shuttle vom Flughafen ist am wichtigsten. Das Personal am Empfang war sehr hilfsbereit und effizient. Nur eine Sache, das Personal war nicht sehr flexibel, als wir zu spät zum Frühstück kamen. Die Frühschicht war super1
Great value for the price. Breakfast is actually more of a brunch buffet. Many choices. Water pressure was excellent. Amenities such as the gym and pool were enjoyable. Double occupancy room may be tight for American travelers; opt for a single bed room instead.
The room is super clean. I love the rain shower, the bed, Pillows, lobby, staff. Checking in is terrible, they need more staff or work a lil more organized and faster. Pool is too crowded and small. Bathroom door was built in the wrong side of the room.
The breakfast buffet was stellar. One of the best I've ever had.
If you need to layover a night in Manila, the Belmont is an excellent choice since it is literally across the street (though you can't walk there with your luggage very easily, you will still need a cab). It has room service, a pool, a rooftop bar, all the amenities. The rooms are extremely small, and given the general cost of things in Manila, this hotel is quite expensive. The hotel airport shuttle takes 45 minutes (!) to reach the airport because it goes to two other hotels on the way. So you really need to take a cab or a "private car" from the hotel, which is ~700 pesos. ($14).
Staff is very courteous and helpful. Very clean rooms and facilities. Comfortable bed. On site restaurant is good. Close to everything - airport (NAIA) and shopping (Mall of Asia).
Pool area and the one staff member there was nice. Oh, and the food was top notch. Aside from that, and the facility, I was not impressed. Mostly just frustrating. They told us "no" way too many times for any place in the hospitality industry. To be fair, we're not that needy. They're just a bit too strict for their own good. For one, they refused to give us free wifi access until we had reluctantly signed up to be part of the Hilton rewards club. Also, if you like to enjoy the occasional smoke, this place is similar to a hospital in that you will be told to move elsewhere if you're not in the one place they allow smoking.
We're world travelers and I must say Conrad is one of the nicest hotels we stayed at.
Beautifully designed hotel on Manila Bay. Depending on the room not always the best view but the rooms are comfortable and the staff are great. Everything is an additional cost. Even printing out a few sheets of paper.
The staff service was excellent and beat all the hotels that I stayed in Guangzdong South China, Hongkong, and Singapore. Rooms were very neat and tidy and comfortable to stay with free internet connection. Food served needs to give a bit more variation and choise. Inhouse movies could be shown free like what they do in HKong and Taiwan.
Staff were very professional and very alert to all my needs.
The friendly staff that are ever helpful.
I liked the behavior of the personnel and the trade off value for money. I had bad surprise to detect on the invoice that in one day the breakfast was charged twice!
great. No complaints. Highly recommend this place. Top quality Nothing. Perfect. I will stay here again.
Great hotel! Located in a compound so you feel very safe and you don't hear the traffic from the street. Nicely renovated with a modern look. Apparently, this was owned by a wealthy chinese family back in the day and they renovated for hotel use. Very nice architecture. Also very close to Mall of Asia and surrounding casinos and restaurants in the Pasay neighborhood. Only one entrance to all the rooms from the main area. 4 houses situated in tandem and our room was located in the 3rd house. Since there was only one entrance, the walk to the main gate of the compound made it twice as far. I only stayed a night, so it wasn't terribly inconvenient, but if I was staying a few days or weeks, it would probably get old quick.
My room No
Close to airport and fairly close to Mall of Asia. Free shuttle there a plus, but taxi so cheap, ehh. If u gamble or need the Japanese Embassy, this is your place. Hotel Needs updating, furniture was a joke, bathroom tiles had mold. Not the star rating I expected.
The rooms were very nice!! Midas Cafe undercooked the meat and I got sick...
The room Everything was perfect
Big rooms and good service. Hotel has some amenities still under construction.
The staff provided a friendly refuge after a long flight. I needed a nice place to clean up and get some rest they did well. My stay was too short
Spacious rooms, courteous staff & location They has a party at the lobby of the hotel for some hours and this caused inconvenience on the part of the hotel guests.
Staff were very professional, super attentive and courteous. Nice, clean & comfortable bed. I appreciate the extensive amenities: complimentary bottled water, amenities, bath robes, & slippers. Cold centralized air-conditioning throughout the hotel. We were given a room on the 3rd floor that has a balcony facing the eaves of the roof of an adjacent building, therefore no view except for that ugly roof and the sky. They offered to move us but the only alternative is a smoking room at a higher floor.
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done . Nothing.
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
Die Angestellten sprechen Gäste mit Namen an und geben sehr persönliche Aufmerksamkeit. Hotel ist wunderschön und gut gelegen.
1. Lage im lebhaften Makati 2. festliche und große Lobby 3. Das Frühstücksbuffet war erstklassig 4. Aufmerksam und angenehmer Service 1. Das Zimmer war alt, klein und nicht sehr komfortabel 2. schwaches Wi-fi in Zimmern 3. teurer Zimmerservice, Restaurants und Wäscheservice Optionen