Shangri-La's China World Hotel, Beijing

Foyer, food was exceptional, decor, executive lounge, friendliness of staff, check in and out procedure. 18:00 check out availability for us. Location and link to the mall.

There seems to be some inconsistency between booking.com and the hotel. Unfortunately, this soured the whole experience for us. At the time of writing, if you book an executive suite on booking.com it clearly states that the price covers 3 adults. Therefore we invited our friend to join us for evening meal. We were questioned about this several times; before and during our meal and felt like we should not be put in this position when we were not in the wrong. In the end, once we had already started eating, we were told that it’s ok for the third adult to join us for dinner as if they were doing us some kind of a favour - in fact it is part of the price we paid. The hotel need to remove this policy if they don’t want to honour what they say. Separately, the next day we returned to our room at around 15:00 (bearing in mind we leaving at 18:00 check out) to find the chambermaid trolley outside our room, however, she was absent. We had to wait around half an hour until she returned before we felt we were able to relax again properly in the room. Disappointingly, the jacuzzi and sauna were both out of order. A DVD player was absent despite stating there is one in the executive suite. We paid a lot of money and were looking forward to staying. We’ve stayed in many Shangri-la hotels in mains land China previously. Sadly, we cannot recommend this hotel.