Hyatt Place Ft. Lauderdale Plantation

Two rooms in one night, one worse than the other

Positiv: location breakfast

Negativ: first room I couldn't shut off the lights in the living room. they put me in another room (I arrived late night): -the street light was so bright it felt like it was daytime all night. - the room was freezing and the AC/fan kept going after I shut it off all night, loud too - I woke up to use the washroom and found the toilet bowl had dried blood in it. - the tub was so filthy i couldn't shower I complained about the state of the bathroom early morning after seeing all of this to the manager on duty. She huffed and said "I'll go take a look" I explained I was checked out and there's nothing she could do for me but maybe fix it before the next guest arrives. She disappeared, I sat in the lobby for about an hour and she never returned. She never apologized for my terrible stay. Nothing. When I asked why do I get such a terrible room at a four star, she corrected me and said "this is a three star". Seriously? If I wanted a filthy bathroom I would have stayed at a hostel. Don't waste your money.

The WORST check in I have ever experienced, didn´t

Positiv: Nothing

Negativ: After having a prepaid hotel the lady at the reception didn't find the reservation and told us that we have to pay the night to get in, fortunately after 30 minutes she found it. They didn't clean the room during the complete day, when We arrived at night what a surprise... nobody had clean the room, it doen't look like a Hyatt.