Ty Morgans

Das Hotel liegt an einer Kreuzung zweier Landesstraßen. Alle Zimmer sind zur Straßenseite. Es ist laut .... die ganze Nacht durch. Da wir einen sehr heißen Tag erwischt haben (29 C) mussten wir uns entscheiden ob wir bei geschlossenem Fenster schwitzen oder bei offenem Fenster die LKWs durchs Zimmer fahren lassen. Ansonsten kann ich das Hotel empfehlen.

Spotlessly clean even the high ceilings.

They advertised a carpark but there isn't one, it's an alleyway that you cant turn around in and the girl said she wouldnt reccomend we park there. Parking closely is limited to 2 hours. Its run by young girls who looked bored with the exception of one who was lovely. Room 7 is in the attic and the toilet is squashed up a corner under a beam. Lots of stairs and no lift so no good for disabilities. No breakfast included.

Staff rude and unhelpful, arrived to find they had lost my room key. Was then told to wait why the woman dealing with me left the premises to go looking for my key. Returned still keyless to say I was being moved to a different room, was then shown to a room with a single bed, when I pointed out that I had booked “luxury double bed with en suite” and this was clearly not that, I got a sigh and a rude “RIGHT FOLLOW ME” as she stormed off leaving me still in the room, after finding her back at reception she then went on her phone, realising I was listening she walked off still not saying anything to me, she eventually returned to say the only other room they had was an apartment a couple of minutes walk away, I asked why they did not have a spare key to which she said we do but we don’t like to give it out! What? I was then again found chasing the woman over the road and along the street to the ‘apartment’ she opened the door took me into the room and sarcastically said “double bed” before handing me the keys and leaving. Whilst I was happy to finally be able to sit down and I did have a double bed, I found the whole episode uncomfortable, the woman serving me, who I can only assume was having a bad day, not once apologised, tried to make me feel bad for wanting what I had paid for and even at one point explained it was “not my fault” To make matters worse I could not even have a cup of tea as no milk portions at the apartment, also no shampoo, no soap, no shower or bath products, the basic items you expect when booking a hotel room. The final issue I have is the fact I paid £90 for my luxury double en suite, the apartment I was shifted to was on the same site for £60 for the same night, I requested my £30 refund to which they have not even replied to. For a regular customer that stayed twice a year for several years I would hate to see how they deal with a one off customer. I won’t be going back.