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24 hrs before checking in I received an email offering 3 alternative upgrades if available at 3 different price premiums above my booked room. I was not able to choose which upgrade I might be interested in.
The staff at Hotel Roanoke were the definition of customer service, from the housekeeping staff to the management and everyone in between
Location and aesthetics. Parking situation is very inconvenient. Had too far to walk and leaving during a rush (our whole group left at once) with only one attendant took nearly 15 minutes to get out.
Historical nature The executive level was not worth the additional money
A wonderful old hotel within a walk of the Taubman Art Museum and the downtown market. The old Norfolk and Western station across the street which houses a small museum of railroad photos from the end of the steam era was also nice. The hotel grounds were well-kept and when we visited cherries were in bloom. Valet and bell service was very attentive. We had an excellent breakfast on Saturday with first-rate croissants, fresh fruit, and salmon.
Very nice, modern facilities.
Best service I have received in 10 years. Clean, comfortable bed and great location near many downtown amenities.
Very comfortable and clean.
The staff I encountered were all friendly and helpful. The room was plenty big enough, with sitting area as well as sleeping area. The location is convenient to major hospital and other businesses in the downtown area of Roanoke The parking garage had spacious spots but limited number.
Front desk staff were wonderful. Room was lovely. The location atop the hill is beautiful and unique. The hotel itself is pretty and clean, food was decent. We loved visiting Roanoke, it was a great town and easy to get around. We would stay again. We were not fans of the bartender. There was no warmth about her, and no attempt to engage us in conversation. Also, the hotel's pillows are way too soft and deflated. Dirty washcloth left in same place all 3 days of our stay.
The pillows were perfect. Trust me. Also, a number of nice restaurant's were very close by.
The staff was friendly and efficient. A good welcoming upon check in. The room at first glance was very modern decor and tasteful. Plenty of space. Convenient location with lots of restaurants and shopping. The fridge was not working. We didn't find this out till we came back that evening with drinks and by morning, still nothing. The mattress was very uncomfortable. Very noisy with springs, "popping" when someone moved. Made for a very restless night.
the staff where very helpfull
nothing decoration noisy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Can't sleep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The beds were comfortable We had a leak under the sink the carpet was wet. We called about it and they said someone would come check on it but nobody showed up. Another thing was they put us in a room next to the elevator so we heard the elevator go up and down all night was kinda noisey in the middle of the night. The drains did not drain like they should. And nothing was done about that.
We were literally there for only 9 hours, but it provided the exact level of comfort we wanted and would want if we stayed longer. The king was very comfortable, there was plenty of room with a huge sofa and there was a large wet bar with mini fridge. It seemed that the hotel was very new. And the woman at the front desk was exceptionally pleasant. Nada!
Location to highway and restaurants was perfect. Our room was next to elevator and that took space away from the room. The bathroom was incredibly tight. Be warned if you have a do not disturb sign on your door when the cleaning staff to by- they will not come by later and clean your room at all. Wish we had known that.
Great service and breakfast. Staff was friendly and helpful. Proximity to mall a plus.
loved the breakfast, especially the "egg mcmuffins" which were far superior to those at McDonalds.
The staff was very courteous and attentive It was a busy holiday weekend but there should have been more staff in the evenings and breakfast to help with cleaning and there was a fallen tree blocking the entrance/exit to the hotel
Room was spacious. Cost was reasonable. Breakfast was great!
Comfortable bed. Microwave and Kreuger coffee pot in room. Refrigerator. Staff very friendly and helpful. Did not purchase the breakfast as the hotel was far to busy....can't image the breakfast chaos. Noisy hallways, hearing neighbors through the walls. Not sure why other guests think it's ok to yell from one end of a very long corridor to the other end?! The particular night I stayed it was sold out and very crowded and noisy. If you walk out the front door people were smoking so you couldn't even get to your car in the crowded parking lot without breathing their smoke. Ick.
Front desk employees were very nice and helpful. The $10/person breakfast buffet was awful. It was the same food that other hotels offer as part of the cost of the stay. Very expensive and disappointing. We did not eat it and chose to spend our money on better food.
My husband had made the arrangements for my stay..he mistakenly booked a smoking room...he called to change it but it was the last available room..he was told that if one became available they would give us the room..when my friend and I arrived the person behind the desk did indeed change our room to a non-smoking room..we were quite pleased! Thank you!!!!!
We loved the pool, warm breakfast, the breakfast to go option, comfortable bed, cleanliness, and friendly staff That I couldn't stay longer
I appreaciate the breakfast and courtious service all the time. I think it would be complete for the bathrooms to have a pull up hand stand like the shower. I need help regarding my legs that are very weak..
Gorgeous Hotel with an awesome staff who were very friendly and helpful. Everything was clean and well taken care of.
This guest did not leave comments about this hotel.
The room was clean and comfortable. We did not want to get up out of the beds there were so cushy. The staff did a great job of meeting our needs. Nothing
It was clean and the beds were very comfortable. It was very quiet. I have stayed at Hampton Inn before in another location and this one isn't even close even though it just opened in March 2014. It was a great disappointment.
Neat, convenient to where we were going. Breakfast great - staff also helpful and polite.
This guest did not leave comments about this hotel.
The hotel was relatively new so the decor was very boutique-ish. Staff was very friendly. Room was nice and clean.
Recently stayed at this hotel while on a short vacation in the Virginia and North Carolina mountains. This hotel struck the perfect balance between comfort, value, luxury and convenience. Well appointed, exceptionally clean and close to many shops and restaurants our stay here was fantastic and highly recommendable to anyone looking for a quality hotel in close proximity to both downtown Roanoke and the Roanoke airport.
I actually prefer the Holiday Inn Express over a regular Holiday Inn like this. You get so much more for your money, such as free internet and free breakfast. But for a Holiday Inn this was nice.
Pleasant stay. Best hotel we had on our journey. Very good breakfast. A place to stay for more than just 1 night.
Friendly staff, Very nice location. Rooms were very clean!
Very quiet and a good value. Nice amenities and a good location.
The water did not properly drain in the shower. Both nights there was party and with my room location, I got no rest until after 1 am!
A lovely facility, very nice 'open' lobby layout. Very nice restaurant, with bar, offering all 3 meals. Pool is indoor and outdoor - novel approach, but great ammenity. Outside pool area is a picnic area, and volleyball court! If needed, near airport. Met and exceded expectations.
The staff was friendly and the room was clean with contemporary decor and furnishings. I was feeling a little under the weather while I was there and was disappointed when I found out there was only 1 tissue left in the bathroom.
Only stayed 1 night and a good experience. I feel I got a great deal and really loved the pillows labeled hard and soft. Made a great night of sleep. The pool indoors next to the resturant was kinda wierd.
Room was nice, clean, staff was helpful No real complaints
The staff. would have liked HD TV.
Updated and clean Cleaning lady changed the temperature in the room-- left it on the coldest setting. I was gone all day and came back that night to Antartica. The light above the doorway kept flickering when light switch was off. Debera hung up on me/rude when called.
suite with separate sitting room leak in ceiing onto bed
The location and that it was pet friendly. The hotel is very old & not nice at all. It was definitely lower quality than the best western example for the star level. The hotel is all non-smoking NOW, but it definitely didn't used to be. The room layout was very odd and it smelled awful.
Interior design Questionable stains on the bedspreads
Convenience of location and ease getting back on the interstate. The cost is reasonable also. Bet, evg Breakfast could be a little better. Didn't like the eggs.
Good breakfast. Sliding door was hard to open and close.
Fairly close to the hospital. Easy access to street. It was a 'basement' room Over priced for what was offered in the room.
The room was clean and the breakfast was good! We attended the NASCAR race and we will definitely go there again. No.
Very nice accommodations, quiet. Very nice suite. Would definitely stay here again
Location Where do I start??? Got there at 11:45 and its 40 degrees outside. The wildabeast at the front desk won't let us in the lobby and has us go to the cubbie hole on the side of the office. She can't find our names in the system. It takes 30 minutes waiting outside to get our room keys. When she finally hands them over to us she has the nerve to yell at us that we need to be nice. Yelling this. I cursed that donkey out... Specifically telling her to f herself and to consider eating my a-hole. She then calls the police!! The officers come, here my story and have a laugh. Apparently she does this to everyone who doesn't bow down to her. Needless to say this is the worst establishment on the face of the planet. I would never recomend this place to anyone... Not even my in-laws!
We appreciated the acceptance of pets and the middle-of-the-road price. The room was disgusting. I almost refused to use the shower. There were sketchy drug-dealer types hanging out in the parking lot until 2am. We didn't get a wink of sleep... including the dogs.
Location was very convenient for our travel plans. Relatively clean for a budget motel. Very close to busy road. Must be close to hospital as loud sirens all night.
The location was close to the civic center and market street. Not very clean, a used towel still hanging on a hook on the back of the bathroom door, a screw on the bathtub faucet came out when I turned it on. Shades were old and worn and tough to cover whole window.