Quality Inn & Suites Detroit Metro Airport

Positiv: Location near the Detroit airport. That's it.

Negativ: It was filthy. The hallways had shaving cream (from a shaving cream fight, I presume) that was not cleaned up. The hallways absolutely REEKED of cigarette smoke, ironic since there are stickers on all entrances with 'This is a cigarette smoke free hotel'.

Positiv: Room available when needed at last minute. Helpful employee at front desk provided me with extra sheets and blanket.

Negativ: Room had Dirty carpet, furniture. Sub-par breakfast and not enough staff working to restock it. No coffee available at 7:45 am Sunday morning!

Positiv: The breakfast was the best part for me although they stop filling it after 8:30 so you better go in the first half n hour

Negativ: It is definitely not a 2.5 star hotel. At best a 2 star hotel . The linen in the bedroom are not dust proof my allergies were triggered after staying in the room .. there were small mosquitoes in my room ..

Positiv: We got in very late and just needed a place to sleep for a few hours before our flight the next day. Overall the hotel wasn't bad but the customer service was horrible. I could not ever recommend this hotel bassed on the staff.

Negativ: The customer service was so bad I called and complained. I never call and complain. I don't know where to start with only 255 characters I don't have enough room to tell the story.

Positiv: The staff that checked me in was friendly and courteous, answered all my questions. The breakfast include waffles, cheese omelets, and sausage links.

Negativ: There was a dirty shirt in the corner of the room when i arrived,the window had broken glass, the shower head sprayed water all over bathroom,the staff at checkout was busy chatting with her friend and sitting on top of the counter, not customer oriented.

Positiv: It was close to the airport

Negativ: Plenty...the shuttle didn't work. Had to pay 20 taxi fee from the airport to travel less than 2 miles, and the hotel would reimburse the trip, even though they gurarateed 24 hour airport shuttle. The front desk phone went to voice mail.