Quality Inn & Suites Detroit Metro Airport

Location and price Dirty old smelled

The convenience of the shuttle. I walked in to my room to find candy bar wrappers on the floor and in the trash. There were also tissues in both trashes. The carpet had not been vacuumed either.

The staff was very nice and the shuttle service was quick and easy. It was very close to the airport. It is old and definitely only a two star facility.

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Its proximity to airport Hotel had plumbing issues. Shower did not have hot water so we couldn't take a shower, then the toilet stopped working also. Also, when someone in another room close by used the water while you were using it, the pipes made a loud sound that was annoying.

The room was fine. The bathroom wallpaper was falling off in some places, but it wasn't too bad. Breakfast was actually not bad: 2-3 cereals, oatmeal bags, bagels, muffins, bread, sausage patties, weird egg patties, waffle-maker, hard-boiled eggs & more. My room was the first room off the lobby, right next to the breakfast buffet and close to the check-in counter. It was rather loud late and early.

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There is no sign on their shuttle bus. I called the hotel 6 times and wait in the cold wind for 1 hour before finding the shuttle bus. Also, I booked a two-bed room but they only give me a room with one bed. The sheet on the bed is not very clean.

nothing. It was being renovated. We weren't notified that it was under construction. We had booked & paid for 3 months in advanced. The staff that as there when we checked in was rude. We had difficulties with our room keys getting in and out everyday.

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There was no hot water in the shower.

Its close to the airport. The elevator has been broken for going on 3 days now and I am on the top floor here so its a real pain carrying things up the stairs.They also didn't have ESPN which is a BASIC cable tv station!!!! I will never stay here again.

friendly staff. room was not cleaned and we have to wait 1 hour before get into room.

Proximity to the airport. we asked for a wake up call and Never got one and almost missed the shuttle to the airport. Our stay on the way back was WAY WORSE.. Rude people.

Staff was friendly Staff was very noisy and room was not very clean.

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Clean hotel. Good location. Close to where we needed to be. Friendly staff. Breakfast was sub par. My husband became allergic to the linen, we think it may have been the detergent they use.

It was close to the airport. Breakfast was OK. Snow in parking lot not cleared, cars were stuck. Too much noise. Rooms were dirty, bathrooms were hairy. No heat in halls, you could see your breath! Staff was short and overwhelmed. Should have done a better job with communicating info to guests.

Great location. My evening flight was cancelled and I had to find a hotel at a moment's notice that was reasonably close to the airport. The hotel was located about 7 minutes from DWT, offered free wifi and 24/7 shuttle service - exactly what I needed. The halls smelled somewhat stale and the surrounding areas are admittedly sketchy. That said, the room does the job if all you need is a decent place to sleep in.

The first room was dirty and the bathroom had not been clean. Took for ever to get second room. Second room looked fine until I pulled the sheets down and found trash in the bed. So now two rooms uncleaned.

My organization held an all-day strategic planning session at this hotel's third floor conference room. My colleague had called multiple times about the details for our day - including set up time, the need for coffee and food in the morning (which they confirmed), availability of a speaker phone for our meeting, room setup, etc. When we arrived a half hour before, they were using the conference room as a storage room. The room was not set up for our meeting. There was no food. None of the amenities they promised were ready upon our arrival.

This was the worst hotel we have stayed at in a long time! The coffee was cold and weak. We had bed bugs in our room, which was dirty. Hair in the bathroom. Dirty towels were on the floor when we arrived. The rollaway was not in the room ahead of time. We had to switch rooms. The lady at the front desk did her best to accomodate us and was very nice. We complained to the manager who ignored us and said he would get back to us and never did. He obviously does not care about repeat business. He was very rude to us and other people we noticed. We did the park and fly package which is at a good price but you can do that at any of the hotels by the airport. I would advise to skip this hotel

The shuttle did not run on the 1/2 hour and hour. We waited for almost 1 1/2 hours with two phone calls to the hotel before they finally showed up. The first room we were given we barely made it in the door before we hit with an awful smell. Went directly to the front desk and got a new room. This room was clean, no unusual smell, slept well. Breakfast was the basics though the front desk person boasted that they had pancakes, I wouldn't call frozen pancakes you put in the toasted something to boast about. I've stayed at other Quality Inns who have make yourself waffles that are fabulous. All in all for a quick overnight stay not a bad place.