Das Preis-Leistunsverhältnis war sehr gut. Die integrierte Küchenzeile ließ keine Wünsche offen. Der Manager tat alles, um sich wohl zu fühlen, er rief einen Tourveranstalter an und rief ein Taxi, als es beim Abfahrtstag aus Eimern schüttete. Wer nicht motorisiert ist, muss schon eine gewisse Kondition haben, um zu Fuß in den Ort zu kommen.
Very good value for money, reasonably central location, comfortable room and friendly staff Although the room was not too bad, the hotel is sited downwind of the pretty foul smelling Lake Rotorua
The bathroom; powerful shower that remained at a constant temperature and was spacious. Lack of car parking on site.
very helpful staff friendly and did thier best to accomidate all wants. room needed to be vaccumed under the beds when i dropped some thing the rolled under the bed their was all sorts of small bits and pieces under the beds rubber bands and bits of platic etc
location, warm staff smell of sulpher close by
Hot Spa Baths and the entertainment. Did not like the strong sulphur smells.
Location is close to the lake as stated in website and the room in general is spacious for two. Also, the location of the room I was given was not as expected. The coffee/tea maker was not clean the color was more towards green instead of bright white. I could not make any coffee or tea.
The choice at the buffet breakfast
good value for money;courtesy of staff; location; quiet and relaxed no
friendly stuff, nice enviroment, very convenient to all facilities NA
Location good, handy walking distance to town, lake front, museum, restaurants. nice view over lake. Comfortable, spacious room. Hard to find a fault, but I dont think there was air conditioning.
Affordable Great location Bed was uncomfortable A/C had limited cooling
Hotel staff were all excellent...helpful, polite and well presented. For a 'city hotel' it was remarkably quiet, mindful that we spent only a Saturday night there. Not surprisingly, the hotel is showing signs of its age and in instances, looked "tired". Unavoidably, the only way to reach the Steiner Room was by going outside...in wet weather, not all that desirable.
The old world charm and ambience and the professsionalism of the staff The room was a bit small
The situation and the building
This hotel had a very personal atmosphere and it was an interesting place for its heritage and charm. The staff were friendly and helpful. It was close to the centre of town and close to the beautiful gardens so was perfect for our needs.
The hotel character and fine dining (which was not expensive neither). The pool area needs some maintenance.
Convenience to town & restaurants; free parking; spacious suite Would have liked to have washing machine in the suite instead of at communal area. The apartment is a little dated (70s-80s).
good central location and attractive building, helpfull staff quickly rectified small problem, large,comfotable room.
Personal service of staff. Close to everything in Rotorua. Comfortable and felt like staying in someone's home. Just felt a bit "worn" and a couple of things needed to be cleaned better like the phone and the outside of the cupboards in my kitchenette. The wall paper inside the entryway was all buckled and loose.
Loved the contemporary feeling in a very old hotel. Would be nice to have had bathrobes and full house wifi.
The old unique/antique set-up. The rooms having an outside corridor, not too nice on cold rainy days
The actual rooms, having a separate bedroom to the living area, though there was a significant leak in the bathroom sink, but my husband fixed it. A minor job. Not cool enough especially at night, with the sulphur smell it took a while to get used to it.
A convieniently located good quality room well kept and functional with excellent carparking.
The staff were efficient and friendly. Room was comfortable and clean and the location was good.
Generally speaking, it is a good hotel. Nothing.
comfortable not very convenient for centre of town
Spa pool Bed was very hard and uncomfortable, hotel very noisy, bad TV reception
The location of the hotel plus the size of the apartment and the standard of furnishings. The reception staff were very friendly and helpful.
The staff was great, even tho we locked ourselves out they responded promptly.
Nice place, very clean and nice style, also very affordable, will stay again if visiting Rotorua Was a bit cold in the rooms, might need more heating
parking Very little space in the rooms. Disappointed with the bathroom especially access to spa bath.
Accommodation was very comfortable and pleasant. Nice gardens and mineral pools.Close to shops and restaurants. Owner/manager extremely helpful. Have recommended this to family
Motel was clean and comfortable, and well located in the town so it was easy to come and go. Would have been easier if we had been able to unpack our bikes on the tile floor, but motel had strict rule that bikes weren't allowed inside the door of the unit.
Hot Pool Single beds were really uncomfortable - Parking was really restricted/tight - wireless didn't work
Excellent Location, nice setting, comfortable rooms
A real gem. Good value for money in a convenient location. The owners couldnt help enough & we found the rooms to be comfortable & clean.
Sehr zentrale Lage, direkt zur Fussgängerzone, mit Glück Zimmer zum Park und See, gratis Parken, Internationale Gäste, freies Internet in der Lobby etwas Laut und wirkte überfüllt (untyp.für Nzl)
Lage Badeeinrichtungen waren nicht besonders "fein" ,
Die gute Lage. Das Zimmer mit Seeblick.
Fenster nicht zu öffnen
I was booked into a cheap room and they upgraded me. I was booked in for 1 night but was unsure whether I would need an additional night and they said they would tentativet book me for the additional night. As it happens I didnt take up the additional night but it was nice knowing that I had some certainty of accomodation if I needed it. I am definately going to use this motel every time I return to stay in Rotorua.
It was convenient for city and surrounds. Staff at front desk very helpful. Staff in Bistro willing to bring a meal late after dinner.
my wife lost her prajams at your hotel.but no respose from your staff.
It provided my family with plenty of activities to keep us busy during a cold rainy couple of days. The heated pool, spa, sauna, gymnasium. The restaurant was good with choice of a la carte and buffet. And the bar atmosphere provided adults with a relaxing time. A couple of the staff were just plain messy in simple customer service protocol. It just doesnt help and for ratings, I can understand why it is a 3 stars hotel. For example, a bar staff member could not be bothered to get a spoon (the bar was only 10 meters from the restaurant, and the three of us were the only patrons at the bar) to ensure a specialised drink (shooter) was poured correctly. Presentation is everything some might say and this staff member hasnt heard of that obviously. Perhaps my family and I didnt look important enough!! I did not complain at the time, to ensure my family enjoy the night, so I appreciate the opportunity to comment.
The room was nice and was clean. The hotel looks very run down except inside our room.
Good price, nice room, nice location, deli restaurant buffet. Reception staff were not friendly.
Quietness and spaciousness of the room. a table and three chairs being provided for extra entertaining. N/A
When we arrived there was no bed available for my son we had to wait 4 hours for this and towels. the room was outdated the balcony was rotten and had spider webs everywhere.Nothing like the pictures on the internet when I first booked.Everything we asked for was unavailable including internet, eftpos facilities. the hotel was short staffed and waiting times for service was too long. reception staff were unhelpful and abrupt. I have put most of these comments in the hotel comments form.
Good price for room and dinner Mattress could improved Tv reception poor no sky sports as promised
The staff were very pleasent, we even got upgraded to superior room at no extra cost.
The ability to accommodate two couples in two bedrooms within the one unit in comfort.
Flexible room arrangement meant we had two bathrooms in the family unit.
It was a good size room, very close to the centre of Rotorua. Very clean and the staff were friendly and helpful.
Clean comfortable and reasonably priced, well located towards the centre of Rotorua
It was very well located for us to walk into town. The staff were fantastic, very hekpful and friendly.
Convenient for city centre without being right in city centre The room was very small
Spacious rooms, well equipped kitchen, clean, good location, natural spa pool Not easy to find, we spent about an hour driving up and down and asking people, but nobody seemed to know...
We stayed in the cottage which was spacious and very well appointed. The pool and thermal spa were welcomed features and the staf were very friendly. The cottage is nice and quiet and for us perfectly positioned near the aquatic centre where we had a swim meet all week-end. We'll definetely stay again here for next year's meet. The only thing the cottage really needed was some maintenance on the window locks. Nearly every single lock was broken to some degree.
Friendly and professional staff, check in and out procedures were very efficient. Staff willing to meet our needs, room was very comfortable. We did find it a little noisy both late at night and again early in the morning. Our room was in the older wing of the hotel - over the function centre. We have stayed in the newer wing on a previous occassion and it was a lot quieter.
Very peaceful surroundings. The room service wasn't good in the fact we had to check back after 2 hours. We were told they had missed the order. It was then delivered some 20 mins later. We were advised the Hotel was busy - maybe more staff were needed.
The room was comfortable and had all facilities expected. Liked everything except the lack of regular black tea (eg. Dilmah) - too many flavoured teas were available. Also, the prices of room service Breakfasts were astronomical.
This clean, bright, new, comfortable hotel was very conveniently located for Te Puia and Waiotapu, which were my activities of choice. I'd recommend to anyone going to Rotorua for the Maori cultural experience and geothermal points of interest. Like most NZ hotels, the Heritage Rotorua charged for wireless Internet in the rooms. The international hospitality industry needs to understand that this is a service most travellers now expect nice hotels to include at no additional cost, just like a hairdryer or bathrobe.
Enjoyed it very much, only stayed one night and no complaints.
The entertainment for the family. lack of tea/coffee/hot chocolate in room
The room was nice, clean, very nice facilities, just next to Te Puia and the Maori village - great location. The location was however also a disadvantage of the hotel. As the Te Puia sulfur mud pools were very close the air was very smelly and sometimes even very hard to breath.
We stayed with our two small children and our room was extremely well set-up for us when we arrived with a cot and a single bed. Our two year old boy was unfortunately sick the night that we stayed and all his bedding needed to be changed and was in a bit of a state. The staff dealt with it professionally and calmly and made us feel at ease, it was a real treat to be looked after in this way. No, all good
Clean and Quiet and relaxing spa and pools, helpful happy staff, good service and good food .Location great for our family Reunion and local sites.Easy to find very handy, Go to the clouds of steam against the hills!