Möchtest du als deine Standardwährung festlegen oder nur für diese Sitzung behalten?
The room was nice, clean, very nice facilities, just next to Te Puia and the Maori village - great location. The location was however also a disadvantage of the hotel. As the Te Puia sulfur mud pools were very close the air was very smelly and sometimes even very hard to breath.
We stayed with our two small children and our room was extremely well set-up for us when we arrived with a cot and a single bed. Our two year old boy was unfortunately sick the night that we stayed and all his bedding needed to be changed and was in a bit of a state. The staff dealt with it professionally and calmly and made us feel at ease, it was a real treat to be looked after in this way. No, all good
Clean and Quiet and relaxing spa and pools, helpful happy staff, good service and good food .Location great for our family Reunion and local sites.Easy to find very handy, Go to the clouds of steam against the hills!
The entertainment for the family. lack of tea/coffee/hot chocolate in room
Enjoyed it very much, only stayed one night and no complaints.
This clean, bright, new, comfortable hotel was very conveniently located for Te Puia and Waiotapu, which were my activities of choice. I'd recommend to anyone going to Rotorua for the Maori cultural experience and geothermal points of interest. Like most NZ hotels, the Heritage Rotorua charged for wireless Internet in the rooms. The international hospitality industry needs to understand that this is a service most travellers now expect nice hotels to include at no additional cost, just like a hairdryer or bathrobe.
The room was comfortable and had all facilities expected. Liked everything except the lack of regular black tea (eg. Dilmah) - too many flavoured teas were available. Also, the prices of room service Breakfasts were astronomical.
Friendly and professional staff, check in and out procedures were very efficient. Staff willing to meet our needs, room was very comfortable. We did find it a little noisy both late at night and again early in the morning. Our room was in the older wing of the hotel - over the function centre. We have stayed in the newer wing on a previous occassion and it was a lot quieter.
Very peaceful surroundings. The room service wasn't good in the fact we had to check back after 2 hours. We were told they had missed the order. It was then delivered some 20 mins later. We were advised the Hotel was busy - maybe more staff were needed.
Affordable Great location Bed was uncomfortable A/C had limited cooling
Location is close to the lake as stated in website and the room in general is spacious for two. Also, the location of the room I was given was not as expected. The coffee/tea maker was not clean the color was more towards green instead of bright white. I could not make any coffee or tea.
Location good, handy walking distance to town, lake front, museum, restaurants. nice view over lake. Comfortable, spacious room. Hard to find a fault, but I dont think there was air conditioning.
The choice at the buffet breakfast
very helpful staff friendly and did thier best to accomidate all wants. room needed to be vaccumed under the beds when i dropped some thing the rolled under the bed their was all sorts of small bits and pieces under the beds rubber bands and bits of platic etc
The bathroom; powerful shower that remained at a constant temperature and was spacious. Lack of car parking on site.
friendly stuff, nice enviroment, very convenient to all facilities NA
good value for money;courtesy of staff; location; quiet and relaxed no
Very good value for money, reasonably central location, comfortable room and friendly staff Although the room was not too bad, the hotel is sited downwind of the pretty foul smelling Lake Rotorua
Hot Spa Baths and the entertainment. Did not like the strong sulphur smells.
location, warm staff smell of sulpher close by
We had asked for a two-bedroom unit but got a large three bedroom apartment with a private hot tub and well equipped kitchen. The staff checked on us to see if we needed anything. Unlimited free wifi, which is not always the case in NZ. Check-in closes at nine, eight on weekends. They had mentioned this in their reservation, but we did not notice as it was part of a lot of standard text that we didn't really read. Fortunately, we got there just as the manager was leaving. Also, the windows didn't have insect screens. If we kept them shut, the room was a bit hot and stuffy despite the fans (no AC), and if we kept them open, we got bit by some sand flies. The internet was weak and kept dropping.
Lage Badeeinrichtungen waren nicht besonders "fein" ,
Die gute Lage. Das Zimmer mit Seeblick.
Fenster nicht zu öffnen
Sehr zentrale Lage, direkt zur Fussgängerzone, mit Glück Zimmer zum Park und See, gratis Parken, Internationale Gäste, freies Internet in der Lobby etwas Laut und wirkte überfüllt (untyp.für Nzl)
Would like to say a special thanks! My stay was great and the staff were wonderful... I will be returning on my next trip over... and stay a little longer!!.. Thanks again ! :)
Comfortable bed, good kitchen facilities Thought it was a spa suite but no spa in the room
The rooms were clean and spacious. Very well located for Rotorua adventures. Ian and Jyl were friendly, welcoming and helpful!
The old unique/antique set-up. The rooms having an outside corridor, not too nice on cold rainy days
This hotel had a very personal atmosphere and it was an interesting place for its heritage and charm. The staff were friendly and helpful. It was close to the centre of town and close to the beautiful gardens so was perfect for our needs.
Hotel staff were all excellent...helpful, polite and well presented. For a 'city hotel' it was remarkably quiet, mindful that we spent only a Saturday night there. Not surprisingly, the hotel is showing signs of its age and in instances, looked "tired". Unavoidably, the only way to reach the Steiner Room was by going outside...in wet weather, not all that desirable.
The hotel character and fine dining (which was not expensive neither). The pool area needs some maintenance.
The situation and the building
Loved the contemporary feeling in a very old hotel. Would be nice to have had bathrobes and full house wifi.
good central location and attractive building, helpfull staff quickly rectified small problem, large,comfotable room.
The old world charm and ambience and the professsionalism of the staff The room was a bit small
Personal service of staff. Close to everything in Rotorua. Comfortable and felt like staying in someone's home. Just felt a bit "worn" and a couple of things needed to be cleaned better like the phone and the outside of the cupboards in my kitchenette. The wall paper inside the entryway was all buckled and loose.
Convenience to town & restaurants; free parking; spacious suite Would have liked to have washing machine in the suite instead of at communal area. The apartment is a little dated (70s-80s).
A bit old fashioned but very clean. Quite a few activities available (hot tub, pool, mini golf) but didn't have time to use due to Rotorua options. Kitchen had more than we needed but was handy. Didn't have air conditioning and no screens on window. Very small narrow bathroom.
Das Preis-Leistunsverhältnis war sehr gut. Die integrierte Küchenzeile ließ keine Wünsche offen. Der Manager tat alles, um sich wohl zu fühlen, er rief einen Tourveranstalter an und rief ein Taxi, als es beim Abfahrtstag aus Eimern schüttete. Wer nicht motorisiert ist, muss schon eine gewisse Kondition haben, um zu Fuß in den Ort zu kommen.