Kristel Hotel

Some staff were very nice, others a little unfriendly . Good position , big rooms, breakfast very reasonable and healthy.

A little dated. Very scratchy sheets, so old and thin over used towels. I asked for new sheets , no one understood me. Some staff were just rude.

The previous time we went there it was fine.

When we left we were forced to wait at the lobby, while sweating in our motorcycle gear because the reception guy insisted that "we must wait for a hotel person to get inside the room and check the minibar". I tried to explain that we did not use the minibar and on top of that they already had copies from our ID cards and knew my booking account, so they would have a way of tracking us had we "stolen" one of the few items (in total summing up to probably under 10 BGN!) from the refrigerator. The guy kept insisting "no, no, we need to check ourselves before you leave, it's my job to check you". I also explained that we were on a tight schedule and really had no time to waste, and he responded with "next time be sure to check out earlier if you're in a hurry". This was the most humiliating and frustrating check out experience I've ever had at any hotel, and left us with a very bitter taste.