W Santiago

The only thing I can mention that was amazing is called Noelia Sanchez, customer service at the pool and bar, and Rinaldo security staff. Both were so kind, they really represented the wow culture that W named as an statement.

We made a reservation throught booking but before it we confirmed by phone directly with the hotel, the availability of the room. When we arrive the front desk attendant said the room wasn't ready, that she didn't know how much it will take and she couldn't manage anything to solve it. We decided to ask the other attendant for a solution, we ask him to check for any other similar room available, after few minutes a room was available.... what a surprise!... He agreed on a late check out also, but the day after the key cards were blocked, they send 2 security guards to accompain us to the front desk (that was quite an experience) and after some time they finally activated the cards again. I still had the doubt if the room was the one for I had pay, and of course I[m very dissapointed about the "wow culture" that the W hotel offers.