Les Suites Orient, Bund Shanghai

A very comfortable stay as always

Location, comfortable bed, friendly staff and very nice breakfast. All amenities are great.

To be pleasant to me all!

An oasis with great views on the Bund. All the details in your room and bathroom to feel like at home. Quality of materials and great bed. a real bath looking at the river had no price after meetings

Staff is overall really unefficient. Poor English Level specially on the phone. We even asked the concierge to book a defined restaurant, asked him if he did which he said yes and we arrived no booking! Breakfast management and overall food proposal and quality should be improved. As written at the entrance, soft opening still

The Hotel is well designed, well situated, right size - all to please but lacking in certain services one would expect at this type of Hotel

Wireless Internet unreliable, Air Conditioning not efficient at night, assistance at the Concierge desk very limited, not only language but knowledge lacking.

Absolutely beautiful hotel, the view can't get any better. Breakfast spread is great. Fantastic location.

Staff was very polite and courteous, however, not very knowlegeable. Seem to have a problem with the communications. While the buffet breakfast is great, we had lunch at the hotel (a group of 6) and after an hour (no exaggeration), the dishes came in one at a time, with a 5-10 minute intervals. By the time the last dish arrived, the first lunch was already cold. Service was very poor. Dinner experience: Again, the wait staff need better training.