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Comfortable bed and the room is clean. Staffs are friendly too. If the hotel is located in PuXi whould be better.
I had a very pleasant stay, staff was very friendly especially on Horizon club. My dining experience at Nadaman was execellent mainly due to staff.
das zimmer selbst war sehr ansprechend im bezug auf sauberkeit und komfort... die hotelangestellten waren immer freundlich und zuvorkommend dem gast gegenüber wie es sich für ein hotel dieser klasse zu erwarten ist. ein dickes minus muss leider im punkte frühstück erteilt werden, nicht auf den geschmack bezogen, eher was den service betrifft. die frühstückzeiten sind von 6:30 - 10:30, jedoch ist es für den gast eine art marathon sich dem buffet entlang zu hangeln da es im obersten stockwerk eingenommen werden muss, dieser bereich ist mit seiner drehenden architektur wie ein ring aufgebaut, d.h. das buffet ist ringförmig angeordnet und ist rech lang... der gast muss je nach sitzplatz eine enorme strecke hinter sich bringen um nach der auswahl der speisen wieder an seinen platz zu gelangen, was leider sehr viel zeit kostet. z.b. eintreffen des gas um 10:00, auswahl der speisen bis zur rückkher zu tisch 10:20, frühstücken 10:35, buffet wird abgebaut 10:45
The hotel is in a really nice central area, close to the subway station and shopping mall. The room have hair-dryers, fridge and internet (although internet is not free). Very good price-quality.
During my stay, I feel very comforatable. I can walk out to the nearby restaurants to eat what I want. There is a gym for table tennis across the hotel which is very handy for me . Nearby the Gym there is a large local supermarket store, pretty much you can buy any food or necessity there. From Pudong airport, take #3 airport bus costs 20RMB to get there. The bus stop is just across the street,a walking distance. Also from this stop, you can take the same bus to go to Xu Jia Hui big shopping mall. only one bus stop away. Next time I go to Shanghai, I would consider staying at the same hotel.
We completed the trip to Shanghai in November 2010. Location of hotel is convenient but its appeal is not impressive at all. The neighborhood is full of over-spill sewage smell like most other Shanghai neighborhoods except Pudong New Area. We booked a room in the main building on the 30th floor. The room was clean but with two major discrepancies. Even when we set the aircon to cool #40not heat#41 only warm air came out and the room temperature kept going up beyond 28 degree C. The shower was cheaply renovated in early 2010 with no shower tub only two pieces of placey-glass glued to the floor. Water leaked out under the door into the bath room the small tiles covering the shower floor kept coming lose and the shower door handle was seriously rusted. Luckily Shanghai was my wifes birthplace and we speak both Mandarin and Shanghaiese so communicating with staff was not a problem. After 5 days we checked out around 9 am and the maid showed up within 10 minutes insisted that we ha...
It was very frustrating for me that they couldn't speak english and clearly they were not understanding what were my needs. When I checked in, they put me in a 'second' building which is for extended stays. It was not the most luxurious room but it was clean and had what you need. Very small though. Anyways, I thought I could deal with it until I found out that there was no internet conection. I called them and explained what was the situation and NO ACTION was taken. I asked to talk to the manager and after 5 different call transfers, I got to the manager. The manager did not speak english very well and in his broken english he said they were going to send an 'engineer.' After 5 calls and the last one was not very polite, the engineer came and they found out that there was no service at all. They gave me another room in their 'main' building which seemed to be more a hotel room. I can't complain about this as it was a nice hotel room.It is clean, it is very close to the expo , it...
The room is too small. This is not a 4-star standard hotel The bed is only 90 cm wide, and is short. The equipment is old. The window is a little dirty This room can not match its price in any sense. The pic of the hotel is not real, not in the same level with other hotel in China. The most important thing, the attitude of the staff we met for check-in is. terrible. You can made little adjustment after you check in Hoping other visitor check the hotel before you go.
This hotel was great in terms of cleanliness and helpful staff. The rooms were very nice (although the single is just that, a small room), and cable TV was a plus (although for English-speakers, your choices are CNN International, HBO, and CCTV 9). The staff was also very helpful, although their English is somewhat limited (but better than average I thought). There is also 24-hour security and room service, although I never tried it. Of course, with the price that travel website offered, this hotel is an excellent pick, except for one thing: location. The location of this hotel is in Xuhui District, Shanghai, which is not bad. But it is at least a 20-minute walk to the nearest subway station (either Damuqiao Rd or Luban Rd Stations) each way, and at night when it is freezing (in the winter) or when you are lugging your luggage, or when trying to catch a train (by subway, it is at least 40 minutes to Shanghai Main Railroad Station, and around 30 to Shanghai South), it is not necessaril...
the room was very small and the bed as hard as a rock but for the price and convenient location it was ok.
good location but room was too small do not feel confortable with security.
Sauberkeit, angenehme Athmosphäre! Das gebuchte Zimmer war nicht verfügbar, es musste eine andere Kategorie genommen werden!
Super Lage, bekanntestes Hotel in Shanghai. Werde es nächstes Mal sofort wieder buchen. Mit dem Taxi sind wir an falschem Ort angekommen. Es gibt ein "New Jin Jiang Hotel" gleich in der Nähr von "Jin Jiang Hotel". Am besten sagt man zum Taxifahrer, Old Jin Jiang Hotel auf Chinesisch, lao jin jiang fan dian.
Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
Buffet (Frühstück + Dinner) vielseitig und gut, allerdings auch teuer Keine Ablagemöglichkeit für Hemden etc. im Zimmer; daher Leben aus dem Koffer.
guter Service, alles unter einem Dach Klimaanlage arbeitete kaum-zu warm im Zimmer
Freundliches Personal, vor allem in der Küche (betr. Köche) beim Abend-Buffet. Es fehlt ein Regal oder Schrank im Zimmer, d.h., man muss aus dem Koffer leben, da keinerlei Ablage für Hemden o.ä.
Hilfreiche Mitarbeiter im Business Center. Im Vergleich zu diversen früheren Besuchen hat sich der Service im Restaurant verschlechtert, z.T. unaufmerksame und uninteressierte Mitarbeiter. Auch die Qualität des Buffets (abends) hat nachgelassen. Die Ausstattung der Zimmer ist angesichts des Zimmerpreises sehr bescheiden (z.B. keine Kleiderablage).
großzügige morderne Zimmer, trotz Stadtlage sehr ruhig, auf der Rückseite des Hauses keine Wolkenkratzer in der Nähe = freier Blick Teppichboden überall = unhygienisch, Frühstückspreis für Buffet extrem hoch
Very nice staff !
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
Kindness of staff; good location;pleasant rooms & kind service Staff not so experienced regarding follow up buffet; food on buffet mostly luke warm;cuttlery missing; ac often too cold, on 50th floor music too loud and not adequate for breakfast; smoking department next to the food
Good views and location
everything went well I can only propose to take ths hotel. it is very central - no high taxi fees are required.
The location and the hotel facilities were very good. Misunderstandings with staff all the time. Level of English pretty low. I guess it's China experience overall.
The location is great but most rooms have no views. The products provided is top of the line and the jazz bar, though did not play jazz when we were there, is a nice old time Shanghai fair. The facility is older even after the renovation. The switches are so over-used that one is hard to read what the switch is for. The shower room insulation is old so that water leaks to the toilet area whenver the shower is used.
A fairly genuine five star hotel with well appointed rooms including the "standard" amenities, restaurants and facilities. Location in the heart of Pudong's business area suited my needs well. Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the water. While I realize that I'm in a foreign country the overall level of English speaking (understanding) in public areas is below expectations for this class of international hotel. A $ 133.00 charge for a 3 hour late checkout.
Great location. When we arrive our room was not ready and the front desk did a double take on our reservation itinerary.
Good breakfast variety. Reliable internet. Bathroom amenities (soap etc) have improved since last year. Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.
Excelent design, great location, friendly staff most of them. expensive eatting in the hotel, staff need to be more skillful with foreign languages. Even if 9 out of ten staff was great, friendly and polite, just the bad attitude of the tenth was enough to destroy the image of the team.
It's proximity to the Shanghai Station is a plus point for making day trips to Nanjing and Zhenjiang from which I could be picked up to go to shipyards in the Nanjing and Yangzhou area.
The rooms are very big and the cleanliness is the best in China The hotel staff is not polite and not helpful. They are more interest in getting their job done easily rather than the interest of the guest. The service standard is very poor and the tone of voice of the staff is very very unpolite. I have never had this kind of bad service in an Inter Con hotel before. Even the expat managers were not helpful...
Room was very good.
Excellent hotel in close vicinity of the Shanghai Rail station, spacious room and perfect bathroom
This place had quite poor level comparing to other RITZ hotels I used to stay in. Breakfast was awful.
This facility offers very comfortable beds and an excellent morning breakfast buffet. It's my go-to hotel when I am in Shanghai on business. My room had a clear space for an iron, but it was missing. The hair dryer was cracked and broken, though it still operated. The shower door did not close well, and after every usage, there would be a significant puddle of water on the floor outside the shower (or a fully soaked towel).
the ritz club lounge the pool was closed without notice, no Spa and people were allowed in the club lounge without even being guests of the ritz.
Front desk could not locate booking made on hotels.com
Pros: This is a very nice hotel. Amongst the best I have been to anywhere in Asia, in terms of decor, service, and amenities. Free internet, and free minibar (albeit very limited). Cons: Considerably more expensive than hotels nearby with similar amenities. The in-house dining is jaw-droppingly expensive. $20 for a hamburger. $65 for the breakfast buffet. When I had a change of plans, and needed to go to Nanjing for a couple of days, they refused to allow me to alter my prepaid 10 day reservation. I was informed that I should be happy because I could leave my luggage in my room. Management has since apologized, and says that this should not have happened, and will not happen again. They offered me an upgraded room on my next visit. Conclusion: If you are on business travel, and your HR department will spring for the Kerry, go for it, you will not be disappointed. If you are traveling on your own dime, you can get a similar experience for considerably less.