Hotels in Jing'an - Shanghai

Positiv:: It is an absolutely stunning hotel. The design and layout is gorgeous. Most luxurious and impeccably kept.

Negativ:: The location is so so and any additions like breakfast or meals are quite expensive. The concierge staff weren’t particularly helpful or knowledgeable when we asked questions. This was a disappointment when staying somewhere so boutique.

Positiv:: Well appointed rooms; very stylish.

Negativ:: I had a very bad and simply bizarre experience at this hotel. I’ve never been moved to write a review before, but I would like to share my experience. Two things: When checking in, they had a problem taking the deposit off one of my cards. After trying a number of different means, the on duty manager came over and told me that, as I had a problem with my card (and even mentioned in English something about the balance being too low, which simply was not the case) that I should stand aside and let other clients complete the check in process. It was a very awkward and demeaning five minutes while I stood, like a boy on the naughty step, next to the counter. When the clerk decided to countenance me again, we tried a number of different credit cards, to no avail. Finally they swiped the first card again, and it worked no problem! Complete mystery. This was a very demeaning experience, and the check in clerk herself realised they had handled it badly. As a result, she told me she was giving me a free upgrade to executive/club level. Great! It was written in their brochure/website that club level guests enjoyed certain benefits: such as free cocktails and canapés on the lounge from 5pm to 7pm, discounted food etc. When entering the lounge at that time they even ask for your room number to check you are club level. I took advantage of some of this, although time was limited being on business. However, during checkout the following day, they hit me with an additional bill of almost £100 due to the food/drinks I had consumed, which I was led to believe were included. Their reasoning was that a free upgrade does not include those benefits. I reasoned that if you are a club level guest, it goes without saying that you have club benefits. Their final word was that the person who upgraded me should have told me that the upgrade didn’t actually include those benefits. No effort made to solve the problem, just left it at that.

Positiv:: Great Rooms - great furnitures and great designed and equiped as well (water boiler, tea, coffe, minibar) - nothing else to say. Perfect location as next to two subway lines, very close to French Concession and several other hot spots. Great Hotel Restaurant with Michelin Star. Nice Bars. Helpful people.

Negativ:: The promissing outdoor photo of the website and in booking com is a little bit missleading as there are not possibilities to take a sunbath or just to sit outside and enjoy the weather or enviroment. There is a kind of outdoor bistro (this is the photo) where you can sit outside BUT you have to order food or drinks to get the possibility to be outside - although you are Hotel guest and - in my opinion - paid already the entrance fee by paying that rate!

Positiv:: Beautiful hotel. The staff were great and the pool and spa area were particularly lovely. Highly recommend staying here.

Positiv:: Tolles Ambiente, sehr schönes Zimmer, super Servicepersonal

Negativ:: alles gut

Positiv:: Frühstück wie immer top.

Negativ:: Abends ist die Bar nicht lange genug besetzt. Min.-Besetzung wäre ausreichend um zumindest noch einen Drink bestellen zu können, ohne den Zimmerservice zu nötigen.

Positiv:: It is so awesome experience,the hotel staffs and service are so sweet and I have a wonderful night in hotel.

Negativ:: The toilet is not user friendly.

Positiv:: What a gem of a sophistically designed beautifully maintained hotel. It unites elements of Chinese old and new handcraft with the first-class service on all levels: reception, room service, SPA, restaurant. The view of my hotel room was overlooking a park and a temple.

Positiv:: Style und asiatische Eleganz in allen Bereichen gepaart mit entspannter Atmosphäre

Positiv:: Modern cosy woody atmosphère. Gréât service. Very good location.

Negativ:: Missing an outdoor pool. Should dig that nice bassin they have outside behind reception. Would make a perfect pool !!

Positiv:: The staff was generally pretty good and helpful. The gym was full of technogym equipment and it had a pullup and dip machine. I appreciated the delivery of fruit, especially the crispy Xinjiang pear.

Negativ:: I don't like it when the TV turns on and plays music when I walk into the door. This doesn't just happen the first time. It happens every single time you walk into the room. The fitness center could use a back extension machine. I could have used more bottles of water in the room. I couldn't figure out how to open the blinds, so my view was always obscured.

Positiv:: The food was really great, perfect location in Shanghai with a great view.

Negativ:: I stayed for a day and the room was ready when I arrived.. also, the personal was not that welcoming.. a shame for a hotel with this standing. Also, the Spa was not working the day I came, and I booked this hotel for this particular purpose.

Positiv:: value for money, excellent swimming pool, good breakfast in the morning

Negativ:: nothing

Positiv:: Good rooms

Negativ:: Quality of food in the Restaurant

Positiv:: Warm welcome of the hotel staffs, nice smell of the lobby which gives good mode and cleaning of the room was perfect. The conditions of the room is great...

Positiv:: Das Frühstück war wir in den Bewertungen schon lesbar, ein Traum. Der "europäische Teil" (Wurst/ Käse Marmelade) war zwar nicht unserem Standard entsprechend dafür hatte man eine riesige Auswahl an asiatischen Speisen, die wir gerne in Asien genießen. Die Poollandschaft ist einfach ein Traum. Selten so ein tolles und gepflegtes Pool gesehen. Perfekt zum Schwimmen, nicht zum Plantschen!

Negativ:: Leider sind es doch ein paar Minuten zu Fuß zur Metro, und nach einem langen Tag wäre es angenehmer wenn das Hotel gleich neben der Station wäre. Außerdem kommt mir die UBahn extrem langsam vor, denn zum People's Square zb dauert es schon 20 Min. Die Gegend zur Station ist recht verfallen, aber trotzdem sehr sicher. Leider fällt die Verständigung im Hotel sehr schwer. An der Rezeption muss man langsam englisch sprechen, aber im Restaurant hat uns der Kellner bzw der Koch nicht verstanden - chinesische Gäste kamen zum Glück zur Hilfe und haben uns geholfen. Ich finde in einem internationalen Hotel sollte man einfache Sätze/ Fragen verstehen bzw beantworten können.

Positiv:: everything good

Negativ:: staff support

Positiv:: Liked the professionalism of the staff and they were quite helpful in sorting things out for me when I had to split my booking into two parts as a result of my trip to Xi'an.

Negativ:: Location wise it was not what I had expected. I was hoping for the resort to be in Jing an, which is meant to be almost in the centre of the Shanghai city. It was not quite the case.

Positiv:: Breakfast is one of the best hotel buffet breakfasts you'll get anywhere in China.

Negativ:: Fast 8 Euro für eine Dose Erdnüsse aus der Minibar geht gar nicht Absolut überteuerte Preise für Getränke !

Positiv:: Lovely location, near a park. Quite, clean and stylish

Positiv:: First-rate hotel, attentive personnel, excellent breakfasts.

Negativ:: There was nothing to dislike.

Positiv:: The entire was very well appointed. What you would expect from a 5 star hotel. Close to the Shanghai train station.

Positiv:: Great location, a great view of the park, the mall is 5 mins away walking great restaurants was a 10 min walk away from work loved the location can't wait until the next time I visit!

Negativ:: That i had to leave!

Negativ:: Das Personal an der Rezeption hätte nicht ausfindig gemacht haben bei hotels.com

Positiv:: Very friendly staff. Breakfast is excellent.

Positiv:: Very good location, beautiful lobby and very friendly and helpful staff. Breakfast was tasty and good coffee.

Negativ:: The room was clean but it had bad smell of an old room. I have a sensitive nose but happened to me first time in Shanghai.

Positiv:: top as always, best hotel staff in all shanghai....I'll always come back

Negativ:: the hot water in the shower was not hot anymore in the evening (20:00), only little warm, this should'nt happen in a Ritz Carlton Hotel..............

Positiv:: Exceptionally amazing. Overall, we had a great experience staying here. The staff were very friendly and understood our needs even before we expressed it to them. Well done on the service. Great facilities in the hotel. Very comfortable beds and the room was well-equipped.

Negativ:: The breakfast was great but it was often too crowded in the mornings (due to all the business travellers).

Positiv:: Guest relations Carol was very sweet and attentive

Positiv:: Front desk was the best part. Estella made my father and me feeling at ease right away.

Positiv:: Every thing is superb❤️

Negativ:: Nothing

Positiv:: Das Bett war besonders bequem

Positiv:: Likea always....the best hotel crew of all Shanghai

Negativ:: this time, like so often, nothing to complain about ....

Positiv:: Location

Negativ:: Portman restaurant was below the standards of a hotel like Ritz-Carlton. Breakfast was great though.

Positiv:: Die Personal sind sehr nett und super Lage

Negativ:: Ausstattung ist relativ alt und Check in war sehr lange Schlange.

Positiv:: Die Lage ist in Ordnung da Zentral gelegen zu einigen Spots in Shanghai.

Negativ:: Personal im Hotel eher unfreundlich. Zimmer entsprechen nicht dem Standard der in diesem Preis enthalten sein sollte.

Positiv:: Overall good. Staffs are helpful and breakfast was good.

Negativ:: All staffs are friendly and helpful except a lady at reception. Always refuse to help. The only lady at reception.

Positiv:: The rooms were well equipped like a family apartment - even a washing machine was included. The cafeteria was comfly; buffet breakfast was free. Local restaurants, shops and metro station were across the street. Even the train station was within walking distance.

Negativ:: There was only one door key and it wasn't main. We had to bother their staff every time we used the elevator to go up.

Positiv:: Location next to a Mall and near a metro station.

Negativ:: Breakfast was limited options, mostly Chinese food.

Positiv:: Close to the train station

Negativ:: Not many staff spoke English

Positiv:: My friend and I stayed at Starr Hotel last month for 7 nights. I thought it was reasonably priced given it has a washer/dryer combo, which I wanted. We had the deluxe studio with 2 twin beds. It has a kitchenette, rice cooker, safe in the closet, electric kettle, air conditioner, and a mini fridge. You can actually open the window for air. Free WIFI that worked well. The extra space was much needed. Beds were comfortable and room was clean. The hotel is away from the city center but only a 2-minute walk to the Zhongshan North Road (line 1) and 20-minute walk to the Shanghai train station. Plenty of restaurants, shops, and markets nearby. The cleaning staff was really nice and I saw her twice during the stay. The front desk staff were nice but our key card didn't work so we had to go back and get a new one. I had my train tickets delivered to the hotel. There was a bit of trouble finding the package but the staff let me look at the ledger and I found it. I guess because my name isn't Chinese and wasn't written in it so was hard to figure out. I have a non-Chinese Visa card and that worked at the hotel. On some nights, you'll see plaza dancing in front of the hotel. Taxi from PVG to hotel at night was about 180 RMB but double that during morning rush hour heading back. I emailed the hotel before arrival with a few questions and they always answered. For Chinese standard, this is a good hotel. Two things guests did at the hotel when we were there (on our floor anyway). A family rented a room for the wedding tea ceremony, which was nice to see.

Negativ:: The hotel is non-smoking. But, on our last night, the man next door sat in the hallway to smoke. I told my friend who speaks Chinese to report it but she didn't want to cause any problem so she just complained to me.

Positiv:: Very convenient location. Subway 250m. Nice Hema supermarket next door. Nice residential street with resturants, groceries, starbucks etc

Positiv:: Die Lage ist super; 200 m zur Metro. Die Zimmer sind groß mit einer kleinen Küche und einer funktionierenden Waschmaschine.

Negativ:: Das Frühstück ist ein bisschen einfallslos für 45 CYN. Das Personal hat große Schwierigkeiten ein Taxi zu bestellen. Englisch ist nur begrenzt möglich.

Positiv:: The staff did their best to help even with that language barrier. The room was comfortable, although I could not figure out how to use the air conditioner. Housekeeping was very good and efficient. I also liked the fact that Starbucks and the subway were close by. I would stay there again on my next trip.

Negativ:: The worst part of the stay is the staff's lack of urgency. The coffee machine for breakfast was out of service for 4 of the 7 days I was there, and they best they could do was put up a sign saying broken. Being in the business myself, we find solutions to the problem and not say "sorry" and walk away. There were options, but it seems that it was too much trouble. The breakfast always looked picked though and never replenished efficiently, not sure about coating the fresh fruit with salt. That was my biggest disappointment of the stay and the dinner was not the best I had in Shanghai.

Positiv:: The room was very good

Negativ:: Except women, the men don't speak english. Breakfast is only at 7 am and the day where we were in the hotel it was in another hotel far away

Positiv:: Location close to metro and spacious

Positiv:: The hotel is located near the train station and underground. The room was huge, very clean and comfortable. The best choice for these money!

Negativ:: The breakfast was not very diverse, but good enough.