Hotels in Stadtviertel Hongkou - Shanghai

Positiv:: The employees are very considerate and polite

Negativ:: We brought our two kids with us and think it may not be a very family friendly hotel

Positiv:: Alles, wirklich alles war exorbitant toll! Man hat uns jeden Wunsch von den Augen abgelesen, alles ist perfekt organisiert und mein Freund hat einige tolle Überraschungen zum Geburtstag bekommen. Die Bilder lügen nicht und es ist nichts schön geschummelt. Es ist tatsächlich sogar noch schöner gewesen als erwartet!

Positiv:: Uns hat soweit alles gefallen. Der Pool ist vielleicht ein bisschen klein aber besser als gar keiner. Tolle Mitarbeiter, alle stets hilfsbereit und freundlich. Es scheint als würde ihnen die Arbeit Spaß machen. Alles ist tiptop in Ordnung und sauber. Wir würden immer wieder kommen.

Negativ:: Uns hat alles gefallen!

Positiv:: The hotel location is the best! You have all Shanghai Pu dong's view from your own room. The hotel staff is very nice and always looking to help in any matter. Restaurant is also amazing, great food and variety.

Negativ:: The only thing i would say can be better is the language, there are not a lot of staff members that can really speak English.

Positiv:: Everything , just stunning service , location , and facilities .

Negativ:: Nothing

Positiv:: We have upgraded. Also all facilities are prefect and staff are nicely. The breakfast is delicious.

Negativ:: It is a little bit pricey.

Positiv:: Check in was great and staff were so welcoming! I think the check in ladies name was Veronica! She was lovely!

Negativ:: Room service. The fries were cold

Positiv:: Great staff who stop at nothing to help you out. I mentioned during my booking this was a special occasion for us (our wedding anniversary) and the whole W staff seemed to be aware of this.

Negativ:: If you can find anything about your stay that isn't to your expectations, the staff will help you out to make it right. There is absolutely nothing bad to say about the W in Shanghai

Positiv:: Personal war sehr freundlich

Positiv:: Breakfast is good. Nice restaurant

Positiv:: Very good

Positiv:: Facilities where amazing, very clean and super trendy

Negativ:: Service Staff was very slow. It took very long until we received orders, which was way below our expectations for such an amazing place

Positiv:: Nice room

Negativ:: Bad sound isolation, hear the street very well from 20 floors up Subpar breakfast

Negativ:: We originally booked a deluxe double room and were put in a twin room. Reporting to reception they tried to convince us that it was a deluxe double, it clearly wasn’t. Then they agreed to move us and put us in a deluxe double room but unfortunately they made the decision to put us on the smoking floor in a smoking room with moisture absorbing packs thrown all around the edge of the room. We complained and were told they had no other double rooms available so decided to move back to our original twin room having paid for the more expensive deluxe double. We were not offered a refund, compensation or upgrade!

Positiv:: The boys at the reception were simply perfect. Very much helpful and compassionate. Very lovely experiences.

Positiv:: I did not have breakfast. I found the hotel staff pleasant and helpful and the facilities good. Price of the room is acceptable and is good value for money

Negativ:: The breakfast is too expensive, even for Shanghai.

Positiv:: Rooms and bathrooms are great, the hotel is very cosy in general. The amount of soaps in the bathroom! They also helped us with some stuff we left behind and posted it to our next hotel :)

Negativ:: We asked them to get us a taxi and they didn't help. Had to go out onto the street ourselves to hail one. We only got one card per room of two people.

Positiv:: Clean with lovely facilities

Negativ:: Not too convenient to the metro

Positiv:: This is a local hotel that's up to international standards. It's like being in one of the major hotels, only the price is a lot lower. Really nice room, lovely decor (a Thai motif, for some reason!), buffet breakfast, etc.

Negativ:: As it's a local hotel that caters to domestic clients, the staff's English isn't that great. But they are uniformly nice, helpful and enthusiastic. Similarly, the buffet breakfast, while extensive, is also aimed at a domestic clientele, so it's going to be different than what you'd get at a major international hotel -- more emphasis on Chinese foods. That may be a plus for adventurous travelers however. The only real drawback is the location -- it's not that great for sightseeing. It takes about 10-15 mins to walk to a subway. Of course with the money you save on the hotel, you can take taxis everywhere.

Positiv:: Das Hotel ist wirklich sehr schön eingerichtet und der Service war immer bemüht uns weiterzuhelfen. Es gibt gratis Getränke, darunter auch Kaffee und Tee, sowie eine Minibar zur freien Entnahme.

Negativ:: Da wir fast 2 Wochen in diesem Hotel verbracht haben, hatten wir das Gefühl, dass die Sauberkeit der Zimmer mit der Zeit leider nachlies bzw. nicht wirklich gesaugt wurde.

Positiv:: The rooms were clean and beds comfortable, that's the only positive bit!

Negativ:: The hotel is used a lot for groups so we were very pleased we hadn't booked for breakfasts. It was packed each morning with guests having difficulty finding seats. Shanghai is a vast city, and if we return we would stay nearer to the French Concession. Our stay with this hotel was a huge disappointment. We travelled from Xian to Shanghai overnight by train. We made the reservation at the hotel to include the night that we were on the train to ensure we could get into our rooms early in the morning for a shower etc. However despite receiving acknowledgement from the hotel via booking.com to an email that we sent informing them of this, (as we hadn't arrived that night) they cancelled our rooms and on arrival told us they were full! We did eventually get some rooms, however one room was temporary and had to move later in the day. The hotel then not only took a deposit but also without consent took payment for two rooms for the first night, denying this was inappropriate cancellation fees saying they always charged for the first nights stay (as well as a substantial deposit?). Then one of our party was sitting on the loo and the glass shower door shattered completely, glass all over her, cutting her legs, and leaving her in shock, she eventually got moved to another room which was supposed to be an 'upgrade' for this unfortunate situation, to a room next to a noisy lift with faulty blinds and very little apology from the management. Having expected the manager to be doing everything he could to provide some decent customer service after this totally unexpected accident he eventually agreed after lengthy discussions to two free nights accommodation. After yet more discussions our 'cancellation fees' were finally reversed. We appreciate that accidents do happen but it's how they are dealt with that matters and this was dire by anyone's expectation of customer service.

Positiv:: The staff were helpful

Negativ:: The location was not great and the name of the hotel is the same as the one near the Bund which is confusing

Positiv:: SSaW provided a comfortable haven for us during our time in Shanghai. The staff were exceptional and met all our requests with grace and courtesy. Thank you

Positiv:: I stayed there 3 years already, every time 3 weeks+, th8s is the shortest time.

Positiv:: Clean and non smoking for building internal.

Negativ:: improve F&B facilities

Positiv:: Das Personal war sehr freundlich und zuvorkommend. Das Frühstück war lecker.

Negativ:: Das Zimmer hat nach Rauch gestunken. Das Bad ist sehr klein. Die Frühstückshalle bietet nicht genügend Platz für alle Gäste.

Positiv:: nothing

Negativ:: awful breakfast. unfriendly staff. old deco and bad room. too expensive

Positiv:: Hotel is very nice and comfortable. Breakfast is good. Rooms are spacious. Staff is quite helpful. Interacting in english is easy. Manish Jain

Positiv:: Excellent value for money stay, though not close to the main city areas but nothing is out of reach from here

Positiv:: The room was really great. Lots of plugs and switches, everything was very new and clean. The showers were excellent, loved the rain shower head. The room was also quite large, and well laid out.

Negativ:: I don't think the staff was well geared for English speaking guests. They were fairly helpful, but could appear to be be flip at times. Not a huge ding, as I was in China where the national language is Mandarin, not English. But its worth noting if you don't know Mandarin.

Negativ:: Staff excellent not much English spoken but could easily communicate

Positiv:: Accommodation was comfortable. Breakfast was appropriate with American and Chinese food.

Negativ:: Location was a bit off, with no nearby eateries, etc.

Positiv:: It’s close to the very center but in a quieter area, and not so expensive. Very Close to a nice and artsy area: the Bay Alley, with restaurants and coffee shops.

Positiv:: The location is great. About 1.5km from the bund. The restaurant wasnt bad either and reasonably priced.

Negativ:: The staff let this place down. They are pretty rude and rush you through check in. Was annoyed that I was given conflicting stories regarding the wifi password. Finally after talking to a senior staff member we got the correct login. However, the wifi is rubbish! Cuts out suddenly and you have to log back in. There is something in the rooms I can only presume is mould. My friend and I had such an awful cough the whole time we were there.

Positiv:: the front desk staff were not friendly at all , some doesn't speak english,

Negativ:: the front desk staff ,

Positiv:: Bed was very comfortable. The other living room is quickly useless if you are outside, which supposed to be the object's stay. I didn't try the breakfast and for sure, it might be greater to skip it and try some local food. Restaurant and their access are numbers by thousands. Many website to check/prepare prior coming Shanghai. Unless holding good/fluent Mandarin.

Negativ:: Silence or isolation from traffic noise. The windows are not really making their purpose. However, it is supportable if use of it. But not really relaxing after a long visiting day. Access from downtown is easy by taxi. Forget walking or subway (Practicable with good Mandarin understanding, no English available). Even if you like walking to have time for visiting the city. Which can be make enough in different areas of town.

Positiv:: Great Location, close to the bund but in a more relaxed area. Distance is walkable. Nextdoor is a cool artsy place with some shops and food. The view was not bad. Very big room.

Negativ:: Bathroom is a bot outdated, but then again this is the style in these kind of rooms.

Positiv:: Clean and great location, huge room, good price

Positiv:: Für mich gute Lage. Hilfsbereites Personal. Rufen bei Bedarf Taxi mit Angabe von Kennzeichen, Dauer bis Ankunft und Preis.

Positiv:: Rooms were very comfortable and in the middle of the city that was plus point

Negativ:: no google no gmail no what ups

Positiv:: Very big room with a desk, clean room and not too far from the metro. Good location for where I needed to go every day.

Positiv:: Breakfast was great, lots of choices (mostly Chinese, but some western food too) on the 25th floor with amazing views to the Bund - it's expensive though. The beds were really comfortable and the room nice, spacious, and clean. The bathroom was nice too. It's quite close to the Bund, walkable even.

Negativ:: Breakfast is too expensive in my opinion, but still worth to book once if you're staying longer. Also, they were building something nearby and that has a big impact on the view from many rooms, but well it's not the hotel's fault.