Homewood Suites by Hilton Cleveland-Solon, OH

Location. Rooms. Quietness

POOR MAID SERVICE,bed not made on 1st day,just covered over with the coverlet, sheets wrinkled underneath.On 2nd day we made our own bed. Towels and garbage were taken care of.On 3rd day, room not cleaned at all. Reported it. No concessions given.

Good but...

The rooms were perfect. A small but fully equipped kitchen (apt. size refrigerator, ceramic plates, real drinking glasses, stainless silverware, a few pans, dishwasher, 2 burner electric stove, microwave). Nice seating area with sofa (also pull out bed, but we didn't use) and chair, as well as a desk and chair, and ottoman w/ 2 side table. Plenty of lights throughout, ceiling and lamps. Bed comfy. Quiet place. Nice breakfast, and nice area to sit outside and eat (weather permitting). Good location. Convenient.

MAID SERVICE AWFUL/Non-existent. We are neat people, we do not trash our rooms. Here's our experience: Day 1: We left a $5 tip for maid. We were gone all day, came back around 10 pm, when we entered the "bedroom" we noticed the pillows were in disarray, we shrugged off. But the bed had not been properly made. When we drew the coverlet down, we saw all the sheets were wrinkled and not smoothed out, they were just pushed around and it looked like we had just gotten out of bed and the maid simply pulled the coverlet over top to "make the bed". The dirty towels were removed, garbage was emptied, new towels in place. We let it pass. Not wanting to make waves. Day 2: No tip! We made our own bed (You're welcome). We were gone all day until about 11 pm. Before leaving in a.m. we left dirty towels on floor near bathroom sink, all together to make it easy for cleaning. All is well, had clean towels and trash had been emptied. We're happy. Day 3: No tip! We made our own bed, but left the coverlet off the bed to see if the maid would fix. We left dirty towels on bathroom floor as we had day before. Had some dirty trash from some takeout. We arrive back at our room about 9:30 p.m. IT HAD NOT BEEN CLEANED! WHAT?! Dirty towels still on bathroom floor. Trash in living/kitchen area still full. Trash in bathroom still not emptied. Coverlet in same position as when we left. We went to front desk. NICELY reported this. Desk clerk said it was her "third" complaint about the maid service that night. She said she would have her manager credit us one night, but could not provide any written documentation to verify. Desk clerk was nice, but I'm skeptical about getting the credit. There are several other extended stay hotels in the area, so not knowing your room is going to be cleaned, or even if it was cleaned PRIOR to our arrival is a HUGE problem for us. Also, on Day 3, when we arrived around 9:30 pm (on a Sunday night) we parked on side towards back, to the entrance nearest our room. There was a large group of people outside standing around a car and they were smoking marijuana (you could smell it). That did not make us feel safe.