Hilton Molino Stucky Venice

Ausgezeichnet war das angebotene Shuttlebootservice, angenehm der Pool zur Entspannung nach einem anstrengenden Tag in der City.

Die Mitarbeiter an der Rezeption waren ausgesprochen nüchtern, keine Spur von Herzlichkeit/Freundlichkeit.

Das Pool auf dem Dach und die Bar auf der Dachterasse

Das die Bar auf der Dachterasse zwischen 15.00 und 17.00 Uhr geschlossen ist und man bei schönem Wetter nur im Innenhof sitzen kann ohne Aussicht

Das Hotel an sich ist sehr schön und hat mit seinem Rooftop eine super schönen Blick über Venedig. Auch die Ausstattung ist sehr schön.

Der Service war absolut nicht in Ordnung. Zimmer wurden erstgegen Abend gemacht, Swimming Pool war teilweise geschlossen zum Frühstück gab es keine Fragen bezüglich Kaffee/-Getränkewunsches oder Specila offer Bestellung. Trotz Reklamation keine Rückmeldung durch Personal oder Management. Für ein 5 Sterne Haus nicht akzeptabel!!!!

The staff are very helpful and friendly

The room was right in front of the pier of the hotel and during the night it can be very noisy. They should improve their windows for better soundproofing.

The location was nice, just opposite the most attractive part of Venice on the mainland, with complimentary shuttle circulating 2 times/hr all day long. This was quite convenient for sightseeing.

Lack of technical maintenance. As for a this class of hotel, too many things (especially in the bathroom) were fixed provisionally (e.g. tightened with toilet paper or just hanging loose, not to touch), so that on several occasions I found myself staring with confusion at some loose piece of armor in my hand. Each day we had problems with entering the room and had to report at the reception for re-coding our keycards. Getting to a TV channel of interest on the hotel TV was a challenge on it's on (perhaps this was faulty remote, but seems rather to be something wrong with the hotel TV menu).

not too much.

I must say I am totally disappointed with my stay. I selected this particular propert because they had stated that they do have SPA facilities in the hotel. On the arrival we had been told that kids are not allowed in the SPA and, moreover, we need to pay extra for entering the SPA. I was not stated here in the hotel policies and the bookling representative told tha Hilton fills the data on booking for themselves. Hilton guys were saying just the opposite thing.