Positiv:: This hotel is perfectly located just off the main highway leading northeast toward Serbia and Romania. It is ideal for a one-night stay. I arrived very late, after the previous hotel turned out to be ...
Positiv:: Big room with a lot of empty space (but no beds), as we booked the biggest one (a studio) for 2 adults and 2 children.
Negativ:: Very poor English speakers at the reception (!?) We had the biggest room from the hotel, advertised for 2 adults and 1 child (we have been 4). But except the matrimonial bed in the room (not so big...
Positiv:: I had a luxury suite which was the only one available
Negativ:: Staff was not very responsive, for example they don't seem to understand the concept of storing your bags after check-out for a couple of hours. They was a buzzing sound (like in many museums) ...
Positiv:: I have stayed in a few hotels in Vrasta and this one is the best, having comfortable rooms with AC and a pleasant ambience. The price is very reasonable.
Negativ:: The restaurant is not normally open in the evening, but there are several on the main street within walking distance.
Negativ:: Leider war das Restaurant geschlossen.
Positiv:: The hotel staff was very helpful as I had a couple of problems getting the tv and Decoder working which they sorted straight away no delay at all as when I told them they was in my room sorting out ...
Negativ:: It says in your advert that they speak your language English, Bulgarian, and Russian, but this was not correct as they only spoke Bulgarian, and I do not know about Russian but no English when I was ...
Positiv:: The location, comfort and the staff.
Negativ:: Lack of hot water in the evening.
Positiv:: Friendly and helpful staff. Room was large and comfortable. Bathroom facilities were good. Breakfast had a good variety of food.
Negativ:: A shower curtain that goes around in an arc so you dont get water all over the toilet.
Positiv:: We booked the premier suite which was excellent with spa bath, super king bed, kitchenette, dining table, comfortable lounge area and two toilets. Staff were friendly as long as you don't ...
Negativ:: Breakfast is the normal Bulgarian fair, but having toast and cereal made up for it. Not a complaint just not to our tastes.
Positiv:: The room was nice and large with a double bed. It also had its own balcony, but it rained most of my stay. Secure car parking was available
Negativ:: Breakfast was basic, but as long as I have a coffee I'm happy. The restaurant was not open during my stay, but found one about 10 min walk. Good supermarket also about 10 min walk
Positiv:: Friendly staff and very handy location. Nice rooms and well kept
Negativ:: Wifi was poor except in the lobby. Would have preferred better coffee with breakfast
Positiv:: The bathroom was poor, the buffet-breakfast is fine but sometimes they serve 'breakfast a la carte' which is terrible.
Negativ:: Some of the staff
Positiv:: Nice hotel , excellent location in downtown pedestrian zone. Hotel has underground 24 h parking, spa and good restaurant. Best choice if you are staying in Vratza, excellent value for the money.
Positiv:: The bed was bigger than expected.
Negativ:: There was no power outlet in range close to the desk; Therefor, I was forced to plug in and work on my laptop on the floor by the bed... The staff told me that they will try to find me an extension ...
Positiv:: Perfect location. Staff nice . Restaurant food is lovely. Breakfast ok
Negativ:: No tea/ coffee or water in room!
Negativ:: Breakfast quality, general facilities, infrastructure is outdated and in a poor condition.
Positiv:: The restaurants outlook onto the square. Lots of space in foyer.
Negativ:: The rooms and corridors could be brightened with pictures by local artists. Colourful linen and cushions on the beds.
Positiv:: Location of the hotel in the city center.
Negativ:: Winter room. Every night a thumping music from the restaurant until the early hours.
Positiv:: Great party in the restaurant :D
Positiv:: Helpful staff (except in the garage), perfect location. Nice restaurant with smoking area.
Negativ:: Aging rooms and overall feel (although maintained). Some minor misunderstandings.
Positiv:: Gute Lage, Zimmer o.k., Pool
Negativ:: Frühstück schlecht
Negativ:: Zimmer sehr klein und eng, es stand erst nach 15:00 Uhr zur Verfügung (nach mehrmalige Anfrage)
Positiv:: The location, convenient if you want to visit the cave.
Negativ:: The internet didn't work. And when the internet doesn't work you must pay cash. The ladies in the administration room, where they smoke like chimneys, seem to prefer euros but the change is ...
Positiv:: Scenery and mountain air
Negativ:: Accommodation needs improvement
Positiv:: The restaurant was good and open 9am-12pm. The location is beautiful
Negativ:: It was not so easy to find
Positiv:: great surrounding
Positiv:: Very beautiful view, good staff in restaurant and tasty food.
Negativ:: Very small and cold rooms, heating is not working- give us small radiator.Very old furniture and bad sheets, not clean. Restaurant open only 9.00, no mini bar, not possible drink coffee before. Nobody...
Positiv:: the nature surrounding the place.
Positiv:: Beautiful isolated location up the mountains near ledenika cave
Negativ:: Terribly loud music till 4am in the morning!! Impossible to sleep. Tiny rooms from with facilities from the the 1970s. Terrible spring beds that cracked all night. Not enjoyed heating. What else can ...
Positiv:: Excellent location, 100m from Lednika cave, well worth a visit, if you just want to appreciate cave system book tour withought Lazer Light show. Many miles of woodland and meadow walks as well as ...
Negativ:: Very tired, run down, hostel class accommodation, vending machines on terrace empty and rusting, games room with equipment in similar condition, toilet/shower wet room dirty and mouldy ( came pre ...
Positiv:: What they give for the value is truly worth it. Location, the feeling of old times - furniture is from late soviet years, but there is somehow a plus to that.
Negativ:: The staff. Completely disorganized. Tried to charge me for two persons even though I was a solo. On the next morning woke me up at 9:30, tried to charge me again (i had to open my room and talk to the...
Positiv:: view from the window
Negativ:: Staff does not speak English. Staff did not know the price per room. Restaurant cooks badly.
Positiv:: Very helpful and friendly cleaning lady, she speaks Bulgarian but do her best to communicate and help. Very big contrast-building, furniture and very old, but TV (Bulgarian chanels only) and AC ir OK...
Negativ:: Absolutely terrible location-the way to dorm goes through no-pavement and no-road way, it's a territory of demolished factories, kilometers of terrible pipelines and stray dogs are hanging around...
Positiv:: Located near to the main pedestrian centre, on a quiet street. Bed was comfy and the shower / wc room was both large and very good.
Negativ:: No lift - a big problem since I had 2 very heavy suitcases to get up a narrow, tight stairway. It stated that English was spoken on the hotels booking page but the quality of spoken English was ...
Positiv:: The hotel was okay for the price and the personal was nice and helpful