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It turned out to be a pleasant surprise, both the evening and day receptionists were pleasant, we all slept very well on comfortable beds, the hotel was quiet and best of all the towels were large and fluffy. We would definitely stay in a Premier Hotel again as the price was amazing and included breakfast.
Frühstück war sehr gut Trotz leerem Restaurant habe ich keinen Tisch zum Dinner angeboten bekommen sondern musste an der Bar essen. Weiterhin gab es keine Steckeradapter für ausländische Stromstecker
Lage ok, Badezimmer Sauberkeit(Silikondichtungen Wanne teilweise schwarz-Schimmel??)Hotelrestaurant Abendkarte Gericht(Steak mit Kartoffeln) nicht den preis wert Frühstück mager
this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful. The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.
Excellent staff very courteious and helpful especially in the resturant Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so
everything was very good
our room was lovely and it was a very romantic setting.I would recommend it to anyone,If I was to go back to ellesmere I would stay at the holiday inn.
Comfy bed, good facilities
the gym and pool no
I thought the staff were superb. Very helpful and approachable, they really are a credit to the hotel and made a lovely change compared to some we have stayed in.
ideal location very close to M6 great for breaking journey
Quick check-in, polite staff. Room was clean & tidy. Drinks & food too expensive
i liked the luxury i had a relaxing stay would stay again the only thing was i wanted to stay longer there was nothing i didn,t like
Staff very friendly and attentive, food good quality. None
Staff were very helpful, late checkout fot club members, clean, comfortable and quiet. rooms wers spacious and well equipped Food and drink were expensive as was internet usage
the only thing i would say that was good about this hotel was the price we paid, £39. The hotel room was cold, there was no mirrors in the mirror frames, we could hear every car that went past on the very near M6, the bed and pillows were hard and the room just didnt feel as though it had been cleaned, this could be to do with it being christmas day to be fair. if we had paid the full ammount of about £60 for the room then i would have been very unhappy.
smooth easy transactions
Unfortunately, I did not enjoy my stay here at all. Yes, loud music during the early hours and early morning and constant noise from housekeeping which was very unsettling and caused differences betwwen my partner and myself....night was ruined
The standard of the room was below that anticipated and did not warrant the price of £99.00 peer night. The hotel acknowledged this and reduced it to £75 which was still too much given the room.
Prety house and good breakfast. Large parking Good staff Rather difficult to find even with a gps! Search for Hooton instead of Ellesmere Port ...
spotless facilities family run hotel with comfortable rooms and a welcoming atmosphere and i was made to feel welcome. well decorated rooms with good amenities
The lovely atmosphere, spacious room and good breakfast were the best bits. There was also a good view of the lovely garden from the bedroom. There was a humming noise coming from the kitchen freezer next to the bedroom,
Superb room, excellent service.
Large rm, choice of rm only, late bar - local event was a late finish so really appreciated a drink as I was driving. Tv with teletext, plenty of parking space despite a private dinner party in Hotel. Double rm was actually a family rm, if I had known this then 2nd single rm would not habve been needed (a twin room required) and this would have saved the extra expense incurred. Walls are paper thin, thankfully other guests were not noisey when they passed my room or the rooms either side.
Excellant room and service. Very clean and weloming. Our room was adjacent to a marvellous garden which we could relax in. Restaurant was closed on Sunday night.
Owner and staff very helpful and friendly exellent service very high standard but still had that personal touch that is often lost with some hotels I would have no hesitation in recomending this hotel to anyone (superb) There where no bad points
Clean Comfortable Good parking facilities None
Such a friendly place to stay. The hotel is a family run business and makes a great change from the usual branded hotels. All the staff were great and so friendly. The evening meal was amazing, worth staying in the hotel just for this. The room rate was great value and the meal was very reasonably priced too. Overall I stayed for business but I will be going back for pleasure.
The rooms were spot on. Very clean both bedroom and bathroom and were really comfortable and decorated fantastically Perhaps a bit more soundproofing, snoring from other rooms bit off putting
Hotel is quoet, close to motorway with free parking. Staff was nice and room neat
Pleasant stay in a pleasant hotel Restaurant on evening took to long to serve food, would prefer it if hotel clients were kept as clients and not just members of the public, floor arounf the toilet in room 24 was spongy, this is because chipboard was used for the floor instead of plywood
Very friendly and knowledgable staff. Very comfortable room but quite expensive for a budget hotel. Would expect free wifi for the price
As we were visiting family the freedom to come and go was vital and the location was good. Lack of sleep as fellow guests were noisy but they were the ones with Sssh on the doors next morning. The Travel lodges still have biscuits!!!
Clean, comfortable, friendly welcome. Car exit is via an industrial estate, there can be a queque at exit from estate in morning
Rooms were excellent, staff very helpful. Rooms were slightly too hot.
pub restaurant on site was pleasant was a bit further away from Aintree Racecourse than I realised but that was my mistake!
Staff were outstanding. Breakfast in the restaurant was excellent and surprisingly so was the evening meal. No bad points but if Premier Inn ever stretch to a swimming pool this would be great.
When I arrived the charge for the room was £78, however I gave the paper work I downloaded from you which stated £61.After the long delay with the management of the hotel who telephone your office to confirm the price I was charged the £61. In future I will not use your services due to the embarrasment I had to put up with at the reception desk.I do strongly suggest that your communications between hotels are improved.
Spacious, very modern, excellent value for money Bath not clean.breakfast yoghurts sour even though still within date, 2 days running.
Clean and tidy Room was not serviced on my third day and no wall grab rails in bathroom
Staff very good as were the resturant staff and menus Place clean and quiet. I had booked a disabled room and although there were steady bars in place in the bathroom there were no faciities to enable me to get into the bath, the bath was low level but there was no means for a disabled person to access the bath without having to lift lower limbs. Surely a walk-in shower with intergal seat or a bath seat/lift could be standard in disabled rooms? Also needed was a seat to enable a disabled ,walking but unable to stand alone, to sit at the hand basin. Your room was good compared to a private hotel I was going to but improvements could be made to encourage semi ambulant guests to take up your hotels more often.
Nice large comfy bed My daughter who is 16 and shared a room with us found her bed too small - maybe for older children it would be suitable
stay in many hotels throughout the UK, some very expensive ones where the customer service is almost non existent but the Premier Inn staff were helpful, approachable and above all friendly which means more than all the fancy fittings and gadgets.
Comfortable room, quite location,good food in restaurant
We enjoyed the comfort of the inn, also chatting to staff in the pub who we thought were friendly and helpful no
staff were very friendly and helpful restaurant could have been cleaner. shower control was tight to operate
Very helpful staff. The Swan pub food and breakfast was excellent. Only 20 minutes from Liverpool city centre.
Quality of rooms and attitude of the staff
comfortable bed and spacious convenient location for my stay ie haydock races. Fast friendly check in.
friendly staff for some reason our room wasn't cleaned between the two nights
Rooms are very clean and everything is in good working order The adjacent restaurant/pub (the Swan) had the worst service I have ever experienced, so much so that we had to cancel our order and go elsewhere.
Warm, clean and comfortable room. Friendly staff. Well cooked and presented, value for money food, especially the all you can eat breakfast at the adjoining pub.
I checked in at around 11pm, and was greeted very courteously. None
Food was absolutely excellent. Shower didnt work, curtain rail was broken and so was the handle to 1 of the windows
Very clean and good staff behaviour. Nothing major.
Ease of breakfast bar Comfortable bed Damp in room Poor ventilation for bathroom
Large room, comfortable bed, staf very helpful. Excellent value for money
the staff were very helpful, and the food was of a good standard, so good that I ate there both nights rather than look for anywhere else. it was great to have free wi-fi. thank you the room I had was very small, it was difficult for me to work using my laptop on the desk which was little more than a ledge.
the hotel staff was very friendly. and the roon was very clean an comfy.breakfast was very nice with a selection of fruit an cereals aswell.
Very good nuice people
Evening Meal Told breakfast was until 10.00am and found it had finnished at 09.00 am no apology nothing.
Staff were all friendly and helpful. Hotel was clean and fresh. delicious food. Newly decorated rooms.
Staff service, shower, tv set, buffet breakfast Single bed was too small, no elevator
some of the staff were ok the whole place was dirty in particular the so called health suite which was absolutly filthy. the standard of food in the restaurant was poor in particular the breakfasts which were never fresh and often left on the plat by myself and other guests. the hotel staff don't know the procedures it took me 30min to check out making me late for an appointment.
The staff were so friendly very smartly dressed and very helpful. The food was gorgeous and the staff in the restaurant were exceelent a credit to The Quality Hotel Chester
room was lovley,food excellent,enjoyed the motown evening,but dissapointed that we didnt have time to use the pool and saunas the bar and enterainment room could do with being a bit bigger and also some airconditioning in there it was so hot.
Convenience, close to cities.Good parking. Large refurbished room
The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant. The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.
The helpfulness of the staff. We could hear the ain road form our roon.
The swimming pool was clean and reasonably sized. The bed was uncomfortable. Towels were a bit dated. Room was always cold on my return each evening as staff were always turning the heater off.
The pool it was very refreshing. The food was lovely and staff were very helpful. We will stay at a quality hotel again.
Comfortable room good price for hotel with gym gym facilities being restored was not advised there would be no lockers etc when making reservation