Das inmitten des San Fernando Valley gelegene Warner Center Marriott Woodland Hills wurde neu gestaltet! Die neue Eleganz reicht von 478 Gästezimmern und Suiten bis zu einer Veranstaltungsfläche mit rund 2.800 m2 flexibler Fläche.
Positiv: Location and price. Starbucks in the lobby. Negativ: The hotel overall felt old, tired and way overdue for a complete renovation.
It was okayPositiv: The location was great. Staff was great.Negativ: Room was musty and outdated. The air conditioner couldn't keep up with the heat. It was warm all night. The bed was uncomfortable. For a $200 a night room, it should have been a better quality mattress. And the price of the room online was much cheaper than the price we paid.
What you would expect Positiv: We liked the comfortable beds and updated room. The hotel had everything we needed - although we didn't have the chance to try much out since we were staying there after a late wedding and left early morning.Negativ: Valet was overpriced. For the price of the room self-park should at least be free. The room location (318) was level with the gravel top roof building below - unsightly and defeated the purpose of having a balcony.
Positiv: The concierge office was good with instructions.
Registration was friendly and helpful.
Negativ: When we first arrived and went to our room, they had not made the bed and the pillows were on the chair in the room.
The room cleaning staff was not real up to the standard that Marriott offers other places.
We found a wet towel on our side table one day, they never replaced the glasses once they were used. They either left them or just did not replace them even though they were gone or dirty.
They did not remove used food on plates from the room - Had to place them in the hall for them to get taken.
Left things as if they had not finished their job.
It seems that the cleaning staff needs to be taught the proper things to do. DO NOT leave rooms unfinished!
The concierge lounge was not what it has been at other stays in other areas. They ran out of food each evening. The selection was not at all what it has been other locations. The staff in this area were not very friendly.
OkayPositiv: The room was comfortable and adequate. It was pretty inexpensive going through an online source. Having said all the negative comments it is tons better than most hotel rooms I have been in. Negativ: They did not give free wi fi. I tried to use my computer with a wire in the business room and it did not work. The lobby was so noisy that it was impossible to use the computer there even though in the lobby the wi-fi was "free". The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice. ,They did not give free wi fi. The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice.
Shame on Marriott for Not Honoring Reservation ProNegativ: I had reserved 5 rooms each with 2 double beds. At checkin I was given 4 rooms each with a King bed & 1 room with 2 double beds. Each room was to accommodate a family of 4. Clearly, 4 people would not fit on 1 King bed. I was offered a rollaway in only 1 of the rooms with a King & told that there were no more rollaways available. Some members of my party could not stay at the hotel & went to stay with local relatives. Shame on Marriott for not honoring the reservations as made!!