Friendly staff. Could improve on the leg room!
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Positiv: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Negativ: "Better service from the crews."
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Positiv: "Smooth boarding"
Negativ: "If they could serve a light snack would be good"
Positiv: "Crews sympathy’s"
Negativ: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Positiv: "Amazing crew, very nice and helpful."
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "I like the crew members"
Negativ: "Entertainment selection and food could be better"
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Negativ: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Negativ: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Positiv: "Good boarding, good arrival gate"
Negativ: "Old plane, entertainment system is very old and screen bad"
Positiv: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Positiv: "Extra leg room, great service and good food."
Negativ: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Negativ: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Positiv: "Got bumped to Business Class"
Positiv: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Positiv: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Negativ: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Positiv: "Five Star Singapore Service on board the aircraft."
Positiv: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Negativ: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Positiv: "Movies selection was great."
Negativ: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Positiv: "They were polite."
Negativ: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "Espresso coffee, champagne, crew, headphones"
Positiv: "So good to get on a flight where I can fit in the seats..."
Positiv: "The lunch and dinner menu was excellent"
Negativ: "more bathrooms."
Positiv: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Negativ: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Negativ: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "Excellent crew"
Negativ: "My seat was very hard"
Positiv: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Negativ: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Negativ: "The desserts. The bun."
Negativ: "Little or no room in Economy"
Positiv: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Negativ: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Positiv: "Staff worked very hard and were very helpful."
Negativ: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Negativ: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
Super Crew / Great Entertainment System
To charge $39 for a list and found help ticket is extortion—will they find my item for that price?
Facilities for short connections.
3.5 hours delay will ruin any day!
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
They canceled our flights but the flight went on anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "The touch screen did not work properly"
Negativ: "Allow business passenger to use front bathroom."
Negativ: "Very nice crew and great food"
Positiv: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Negativ: "I flew economy and all was good and appropriate to the level."
Positiv: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Positiv: "The crew were excellent and seats were comfy."
Negativ: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Positiv: "economy plus seats were nice, great movie selection, especially international movies"
Negativ: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Positiv: "The aircraft"
Negativ: "No overbooking next time!"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Food and service"
Negativ: "Working wifi would be good. Better A/C. More comfortable seats"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Great crew, comfortable seating with enough leg room."
Negativ: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Positiv: "Reasonable space in economy class seats"
Negativ: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Negativ: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Positiv: "The flight was perfect! Great food,movies and I even got to sleep !"
Negativ: "All was well!"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Positiv: "Arrived early!"
Negativ: "Boarding seemed disorganized."
Positiv: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Negativ: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Positiv: "The leg room, was surprisingly roomy"
Negativ: "The food and that there was no entertainment."
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Always exceptional service
Positiv: "El entretenimiento"
Negativ: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Staff Curtsy and overall gestures!!"
Negativ: "I not get to go my flight, I couldn't get reimbursement"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Amazing crew and on time flight"
Positiv: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Negativ: "See previous"
Positiv: "Flight was on time."
Negativ: "In flight complimentary food and drink service could have been better."
Positiv: "Crew very professional"
Negativ: "Boarding was a little confusing"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Crew was very friendly and seat in KQ is super comfortable in Business."
Positiv: "crew great comfortable"
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "Amazing crews!"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Staff and services all very good definitely"
Negativ: "Everything was brilliant"
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Negativ: "The fligh Washington delay more than a hour"
Positiv: "The crew were polite and friendly"
Negativ: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Positiv: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Negativ: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Negativ: "they lost our luggage very inconvenient"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Great service and food."
Negativ: "Tv screen is resolution is to low. Hard to see details."
Positiv: "Boarding this large plane went relatively quickly and orderly."
Negativ: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Positiv: "Food was good. Crew nice and professional."
Negativ: "Landing was not so smooth."
Negativ: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Positiv: "Plane was comfortable and new."
Negativ: "Nothing really."
Positiv: "I liked the crew, they were professional and tried their best"
Negativ: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Positiv: "Boarding for BUsiness class was fine. Seating was cramped."
Negativ: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Negativ: "Couldn't make the connection....Overall....an aweful experience!"
Positiv: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."
economy seats horribly uncomfortable. food inedible. staff inattentive. pilot hit the Sydney runway so hard my teeth rattled. there was nothing good about this flight.
Positiv: "did not get the flight,because of no not given correct notice"
Negativ: "don't know,flight missed..virgi s fault 100%"
Positiv: "It's ok for business class. Crew and boarding is Pro smooth."
Negativ: "Entertainment options are limited. Food could be better considering its business class."
Positiv: "Wonderful trip"
Negativ: "A little rough air, but all was good"
Negativ: "Foord service poor overall"
Positiv: "Nette Crew, Mahlzeit o. K."
Negativ: "Sitzkomfort in Eco mäßig."
Positiv: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Negativ: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Positiv: "Crew war total lustlos. Es wurden auf dem gesamten Flug nur zwei mal Getränke angeboten. Auf Nachfrage wurde nur auf die bald anstehende Service Runde verwiesen. Getränke wollte man nicht verteilen."
Positiv: "Helpful staff"
Negativ: "Bigger and more comfortable seats"
Positiv: "Etihad ist eine unsympathische Airline"
Negativ: "die sind nie besonders kundenorientiert, besser man fliegt Gulfair"
Positiv: "On time flight"
Negativ: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Negativ: "Der Crew hat sich mehr mit sich beschäftigt und waren ganze Nacht sehr laut in ihren Ecke,da es eine Nachtflug war war schlecht zum schlafen"
Negativ: "The food was seriously too small in portion! Had to go hungry on a full service 14hr flight!"
Positiv: "Flug war pünktlich"
Negativ: "Koffer konnten nicht durchgecheckt werden Man sollte 1 Stunde vor Abflug am Gate warten Coral First Class Lounge in Phuket mit Mini-Angebot Sitze in der BusinessClass unbequem und sehr kurz altes Flugzeug (777) Essen für Business Class eklig und zog sich 2 Stunden hin Crew war freundlich"
Positiv: "Being time conscious"
Positiv: "alles okay"
Negativ: "Essen abscheulich Bustransfer zum Flieger Reihe 23 ist sehr eng"
Positiv: "Alles gut - motiviertes Personal - alles in working order. Vorspeisen sogar lecker 30 Minuten früher angekommen."
Negativ: "Die Lounge in AUH ist hektisch und fürchterlich überfüllt. Die Essensqualität teilweise abenteuerlich schlecht wie beim zerkochten Sushi. Die Lounge ist zugig und kalt. Jacke mitnehmen!!"
Positiv: "Not much - perhaps that we had booked the last row and only had two seats together"
Negativ: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."
Positiv: "We were lucky to get the last row where there are just 2 seats."
Negativ: "Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes."
Negativ: "Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep."
Positiv: "Nettes Personal"
Negativ: "Sitze in der neuen 787 sind deutlich enger im Vergleich zum A380. Essen ist schlecht."
Positiv: "Nettes Personal, Sitze sind im A380 hervorragend (Eco)"
Negativ: "Das Essen ist wirklich schlecht für eine 5 Star Airline. Und das neue Platzvergabeverfahren für eine Premiumairline ist auch ärgerlich, da man für einen Wunschplatz ca. 25€ zahlen muss. Ablauf für den Flug von Sydney nach Abu Dhabi sehr komisch. Start um 15:15, direkt eine Mahlzeit serviert, dann für 11 Stunden Licht aus. Kurz vor der Landung nochmal Essen (ca. 22:30)."
Negativ: "Sehr schmale, enge Betten Crew nicht sehr motiviert Chaos in Abu Dhabi, komplett überfüllter Flughafen. Schon beim Check in in FRA inkompetente Mitarbeiter mit ewiger Wartezeit. 1 Stunde Transitwarten in Abu Dhabi, da kein Fast Track offen. Dumme Mitarbeiter"
Positiv: "Der Check in in Stockholm war gut - den machte auch SAS"
Negativ: "Business Class: zu dritt in einer economy reihe"
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Der Sitzabstand ist sehr klein, die Sitze mässig komfortabel. Schade für eine solche Fluggesellschaft."
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "It was bit long. Especially long hault at abudhabi."
Positiv: "Same food offered on both trips was a bit disappointing"
Positiv: "Alles ok"
Negativ: "Alles ok"
Positiv: "War alles ok"
Negativ: "Essen war gut"
Positiv: "Koffer nicht mit in Germany angekommen"
Negativ: "Essen war ok"
Positiv: "Zu kurze umsteig Zeiten"
Negativ: "Essen war ok"
Positiv: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Negativ: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Positiv: "Habe immer wieder negative Bewertungen gelesen. Kann das nicht nachvollziehen. Airline ist absolut vergleichbar mit Qatar Airlines."
Negativ: "Das einzige, was nicht besonders ist, ist der Flughafen von Abu Dhabi."
Negativ: "Ein schneller Flug ohne großartigen Service"
Negativ: "Sehr enge Sitzabstände - nichts für große Menschen."
Positiv: "Great vegetarian food and good assortment of latest movies/tv shows."
Negativ: "Lied to me about my seat assignment. I was teady to pay for extra leg room bufor they declined and said they assigned extra leg room seat. But later I found that it is Norma seat. Liers"
Positiv: "We ended up being delayed on the flight for about 3 hours due to fog in Abu Dhabi— delays are always frustrating but the crew was absolutely fantastic. The head of cabin crew personally came by to explain the problem and made he passengers feel welcome. Excellent service all around, especially when the situation is unpleasant but not within anyone’s control."
Positiv: "Crew was helpful mostly. They at least tried to be helpful but we always had to ask for water even though it was a 12hour flight"
Negativ: "Bad food, no proper boarding process at Abu Dhabi and rarely bring water."
Negativ: "The food was not good and our flight attendant was not attentive. He didn’t make the people in front of us put their seats back up for landing. There were no blankets when we requested one."
Positiv: "personal ok, Essen dieses Mal sehr gut, was aber natürlich immer subjektiv ist. Aber nachdem ich vorher immer Kichererbsen bekommen habe, war ich über Tofu mit Reis sehr glücklich."
Positiv: "Personal wie immer ok"
Negativ: "Die Sitze kamen mir sehr beengt vor, das Essen konnte ich mir vorher aussuchen, da ich vegan esse, gab es auch die Möglichkeit, ein entsprechendes Menü auszuwählen, was ich sehr positiv finde. Das Essen selbst war so lala, aber im Flieger erwarte ich mir auch nichts besonderes"
Positiv: "787 ist sehr leise und bietet viel Platz"
Positiv: "The flight attendant with a thai name provided top service for everybody. Friendlier than business class service with other airlines. (Seat 20H)"
Negativ: "Leider nur Zugang zur Al Reem Lounge."
we were on Scoot Plus, there was priority check-in, boarding and alighting, free drink with food, free 30Mb wifi, seats were roomy, it was an awesome flight!
I’m arrange at Zone 2 seat.Staff ask to queue up from zone 1 to zone 3 but just allow zone 1 and 3 go in first.Then what is the point to ask zone 2 to queue up at the first and wait for zone 1 ?
Lots ofmleg room. Great flight.
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
They were short staffed with no managers on duty. Closed baggage check early causing me to miss my flight.
Can one expect anything better in a low budget airline Let’s be real
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
The crew was very attentive, friendly and efficient.
Positiv: "Comfortable, clean, good crew, early landing."
Negativ: "15 minutes stuck on the bus at disembarkation sucked."
Positiv: "Scoot in silence"
Negativ: "All ok"
Positiv: "It was very good value for money."
Negativ: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Positiv: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Negativ: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Negativ: "Allow us to upgrade class"
Positiv: "Can't complain"
Negativ: "Cheaper? :) !"
Positiv: "Quick boarding"
Negativ: "Overpriced drinks and snacks"
Negativ: "Music or movie will be good."
Negativ: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Negativ: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Positiv: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Positiv: "Good price. Was on time, seats were comfortable, helpful staff"
Negativ: "No use of headphones 30 minutes before take off and arrival"
Positiv: "Everything worked"
Positiv: "Personal was friendly and helpful. Check in was fully automated and the personal helped us with it, since was new to us. Plane was clean and toilets were cleaned during the flight."
Negativ: "There was no free meal and drinks. Usually for flights above 2h you have to get free water at least. Seats are very tight and uncomfortable. Not enough space for the legs."
Negativ: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Negativ: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Positiv: "boarding is thru gate and not tarmac"
Negativ: "food are expensive."
Positiv: "Ok time"
Negativ: "No free drink"
Positiv: "on time and departed early"
Negativ: "none. is budget airline"
Negativ: "The flight was delayed for over 30 mins."
Positiv: "Guter Flug, alles ok......................................................"
Negativ: "Nichts auszusetzen bis auf wenig Beinfreiheit........................................"
Negativ: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Positiv: "Punctuality was good. No complaints generally."
Negativ: "Temp in cabin too high."
Positiv: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Negativ: "equipment could use refurbishment"
Negativ: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Positiv: "Der Flug war pünktlich und schneller als geplant am Ziel. Die Dame beim Check-In hat uns aufgrund unserer Größe netterweise an den Notausgang platziert - ohne Nachfrage!"
Negativ: "Es gab aufgrund der Kürze des Fluges, außer etwas zu trinken, keine Verpflegung."
Positiv: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Negativ: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Positiv: "Nothing to like"
Negativ: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Positiv: "Personal und Service sehr nett"
Negativ: "Flugkomfort dem Flugpreis nicht angemessen"
Positiv: "Crew was cordial, helpful and patient."
Negativ: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Positiv: "Netter Service"
Negativ: "Aber für große Menschen zu eng, weniger als bei AirBerlin ;)"
Positiv: "Good value. Some leg room in Biz."
Negativ: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Positiv: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Negativ: "Delay in delivering baggage"