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Location Hotel picture reflect main building but my room was 612 in sort of apartment building, no cleaning service for entire stay.
The place wasnt that small and quite clean The check in and check out time doesnt seem quite flexible and they ask money for keeping out luggage till check in time even for 3 hrs. The night audit is very rude. No wifi in the area even when they said there's wifi in public area. Not recommended
Location was good. In the CBD, and close to Southern Cross Station and trams. No WiFi included. You can purchase it (with limited data) for $22 daily, but it's for ONE device only. There were few amenities. They did the absolute minimum. Staff was unfriendly except . We would have cancelled if it had been possible.
The staff were friendly and efficient at check-in. The room was spacious and clean and had a lovely view of the city. The king bed was comfortable however the doona had a black mark on it and the sheet had a little tear (probably not what you would expect from a five star hotel).. Check out was a lengthy process but overall we had a pleasant stay. I didn't really like the 'make shift' wall between the bathroom and bedroom and there was no bath tub (we stayed in the Deluxe King Suite)
Comfortable bed. modern design. Shower was not quite as luxurious as expected.
I liked the location as I was there to shop and to attend business meetings. The staff were exceptionally attentive and helpful.
Courteous welcome from valet parking staff and convenience of being connected to the rest of the Crown complex.
the pool and gym facilities, the room was very comfortable
Tolle Aussicht, recht geräumiges Zimmer Kaum Schränke für Kleider
Günstige Lage. Einfaches Hotel.
Die Naehe zu Stadt Bahnhof und Tramhaltestellen die Sauberkeit Mitarbeiter haben geholfen wo sie konnten
We loved the King size bed, pillows & doona. We also loved the shower/bathroom. The alarm went off at 6am, we did not even set the alarm.
We chose it for it's location. It is adjacent to the Melbourne Convention Centre Plenary auditorium where we attended a presentation by the astrophysicist Dr Neil DeGrass Tyson. There was a small light in the bathroom which was on all night, no control switch to be able to turn it off.
excellent knowlegable staff some facilities need renovation
A great hotel that was in a fantastic location. Staff were friendly and always accommodating. Also they
service was exellent from all areas,room was well appaointed,staff very freindly
We enjoyed the view also the service was fantastic the staff are so friendly. . being woken at 7.00am for laundry that we didnt order.
fantastic service no
close to convention centre no milk in fridge on 2 days. no hair conditioner on one day
gute L,age des Hotels Zimmer recht klein und dunkel,sehr hellhörig
Ja, es war ein sehr schönes Hotel mit nettem Ambiente und toller Lage. Nein.
Exzellente Lage in unmittelbarer Nähe zu allen wichtigen Highlights der Stadt, sehr guter Ausgangspunkt für Erkundungen Dunkle und beengende Zimmer, unbedingt ein Zimmer zum Hof nehmen, weil vorne Hauptverkehrsstrasse, Reinigung des Zimmers nicht immer zufriedenstellend
Gratis Internet für 3 Stunden am Tag Commerce Zimmer eher klein
I loved how friendly the staff were, and that they were more then happy to help you I was disappointed that there wasn't any decent foxtel channels.
great location Only 1 lift working for the whole 3 days
Location was good although not absolutely central. Large variety of restaurants close to hand - Asian, Indian, Greek, etc. Hotel is marketed as top of the range 5 star but its standard/quality does not reflect this rating. Too many things not up to scratch. Very disappointing.
Excellent service from the staff who very helpful to our enquiries, especially organising a hire car for us, and forwarding some articles that were left in the room. We found our stay most satisfatory.
Everything is awesome at this Hotel. The elevator is very romantic, the rooms are out of this World. Is a very good place to have fun. It is just at heart of Downtown Melbourne.......
Perfect choice to stay while attending the theatre followed by shopping the next day
Getting away from home, shopping shopping and shopping weekend ended, time to go back to work :(
service and suite layout
The respect shown by staff including housekeeping staff especially in relation to entry of apartment. The comfort was pleasing and our questions in relation to locations were accurately and happily passed on. The disappointment if any was our choice of room service meals.
I was upgraded which was fantastic!
I like area of CBD, always clean, comfortable and good value for money, i received a wakeup call at 6.30am which I did not request
The club room was excelent just need a sellection of hot breakfast in the morning,and more sellection of beverage, but everything was good. sellection or type of pillow in hte room.
The new rooms were very comfortable..great views Even tho we have stayed there before they put us in an old room ..we asked to be changed...they recovered well
Location I didn't like the fact that they had no record of my booking, even after I gave them the booking reference. I had to print out a copy of your email before they would believe me. Either you or the hotel stuffed up. I was told there were no rooms but they then found one upon presentation of the printout. the room was obviously one they don't usually reserve for full paying guests.
The club lounge
çity location and the view of the city yes the lack of tea coffee in the room, extra blankets ordered were old and torn, not enough room service and room was small and needs redoing.
very friendly, obliging staff I am a smoker. The GH should find a way to accomodate guests who smoke within the hotel.
a good place to stay when you want to visit melbourne downtown, valet parking service is good. All Astralian hotels have a very high charge on network connection and unreasonable on the charge model, A$0.55 per min, upto A$29 per day, the charge is over 10% of room rent. also, the parking charge is A$35 per day, over another 15%.
Da das Hotel gerade erst geöffnet hatte, gab es natürlich ein paar kleine Anfangsschwierigkeiten. Das Personal hat aber mit ihrer Freundlichkeit und Hilfsbereitschaft alles ausgeglichen. Egal bei welchen Fragen oder Anregungen, das Personal hat zugehört und versucht zu helfen, wo es konnte. Das Zimmer selber war sehr sauber und ordentlich und man hat sich sehr wohl gefühlt. Schade war es, dass es kein Restaurant/Bar im Hotel gab, in das man nach dem Flug oder einem anstrengenden Tag gehen konnte. Außerdem gibt es nicht wirklich eine richtige Lobby in der man sich noch abends zusammensetzen kann. Dies war im Travellodge Wynyard in Sydney auf jeden Fall besser.
Sehr gut ausgestattetes Zimmer. Günstige Lage.
Freundlicher Empfang, unkomplizierte Abwicklung, sehr ordentliche, saubere Zimmer, gute fußläufige Nähe zum Stadtzentrum Alles war gut.
Ist zentral gelegen, recht ruhig und gut ausgestattetes Zimmer Mitarbeiter nicht aufmerksam (jeder kann in das Hotel gehen ohne gefragt zu werden wohin er müchte)Bei Kreditkartenzahlung fallen 1,5% gebühren an.
Zentrum zu Fuss gut erreichbar, Hotel ist gut zu finden: man muss die Fussgängerbrücke von der Southern Cross Station überqueren (Richtung Etihad-Stadium) und nach links schauen. Oder auf der anderen Seite des Station die Collins-Strasse hochlaufen - hat aber nur eine Treppe die hinunter führt. Saubere Guest Laundry, freundliches Personal und vorallem ruhige, grosse Zimmer. laufende individuell regelbare Klimaanlage macht wenig Lärm.
Die Lage des Hotels fand ich ideal, um die Stadt Melbourne zu erkunden. Vom Standort des Hotels ist es möglich per Fuss Melbourne zu durchstreifen. Die Sauberkeit beim Frühstück, z.B. auf Tischen und Stühlen könnte verbessert werden.
The rooms are excellent The room service food was average
the facilaties were were good and the staff were helpful the room was not clean it had stains on the pillow covers and hair in the bottom of the shower this kind of thing turns myself and other buisness partners away from horels of this nature
The hotel is good because its the city center and connected with the shopping mall and casino
the hotel is really good and the staffs are kind and helpfull. the location of the hotel is in the centre of the city which helps us save a lot of money.
Good 5 star hotel, has enough facilities including in-door pool and health centre. 24 hours taxi queue is an advantage. Integration with the Casino and all facilities, outlets and restaurants. Do not have coffee specific shop as well as 7-11 type shop. This can be integrated with casino facilities
That it was located in walking distance to everything that i needed! The in room breakfast was very over priced
I liked having the City at my fingertips. We had a 50th party to go to, so we came in early did some shopping first, then relaxed at a number of coffee shops.
The room was very comfortable and the staff were outstanding. Service was excellent and even allowed early check-in. Rooms are not cheap but well worth it if you want a bit of luxury. Outstanding views and great location as we were attending a function at Crown.
Wir hatten ein Club-Zimmer. Sehr grosse, schöne und moderne Zimmer mit jedem erdenklichen Komfort, sogar Nespresso-Kaffeemaschine. Bequeme Betten. Atemberaubender Ausblick aus dem 49.Stock auf Rod-Laver-Arena und weit über Melbourne. Angebot in Club-Lounge war auch gut. Wären gern länger geblieben. In Club-Lounge werden "Schlipsträger" leider etwas besser behandelt. Ungenaue Auskünfte durch Concierge.
Superb location; nice rooms; excellent lap pool. Walls paper-thin, can hear neighbors' conversation. Housekeeping often took until late afternoon to clean room; they do a good job, but clearly need additional workers.
Kitchen/pots/pans etc. Bed was comfortable. Service was great. Staff did not bother me much at all which is what I prefer, but when I did have a question they were on point and quick to resolve my issue. No bathtub, and the room heated up very quickly without AC blasting the entire time.
Proximity to all sites in CBD, Victoria Market, free public transportation. Friendliness, helpfulness, knowledge of staff. Kitchenette & amenities. Comfort of room & bed. Room size. Modern bathroom. All appliances & plumbing worked properly. Long waits for lift (and always crowded). Erratically working (or non-working) in-room Wi-Fi. Not enough sugar packets for tea or coffee. Housekeeping service generally did not arrive until 3-4 pm.
The room was great as was the service of hotel staff. Nice view and nice location since quiet but close to central business district and trams. Restaurant closes pretty early.
Suite was quite comfortable and location was pretty handy to everything Lounge/Sofa in suite was atrocious. Plastic/fabric was terrible. Looked low class and you could not comfortable sit on it for any period of time. Room cards deactivated twice (not due to contact with any magnetic interference or contact). This is a real pain when you need to access the room urgently and you are forced to head back to reception, stand in line and then have a front desk person patronise me and treat me like I caused the issue. I was most offended and annoyed.
Service was excellent location for mcg was excellent pricing was good and staff very helpful
Location just opposite Fitroy Gardens was very nice. It was a 10-15 minute walk into the main city centre which meant it was a bit quieter. Staff were very helpful. Room, and leisure facilities were great. If you wanted to be right in the city centre it was a short walk or tram ride.
I loved the fact that we were upgraded to a relaxation suite free of charger... the room was perfect..
close to tennis centre venue for concert we went to. Considered to be over priced. Hot shower pressure pathetic - just a dribble. Lounge in room was uncomfortable - harsh nylon material cover. paid $450 a night for room (although I did appreciate the free up grade) - yet still had to pay $45 for valet parking. buffet breakfast $29 = hmm. A Hilton burger for ? $25 or whatever then $4 to bring to room, and a glass of ordinary Red wine for $12, considered to be excessive..
During my stay I found the staff very friendly and the service excellent. I was under the impression that the room had a king size bed. This was not the case, it was two single beds joined together by an underblanket. This put a dampener on the stay.
The staff were very helpful and friendly The shower water came out like a tap and wet the bathroom floor.
assistance from concierge
we were extremely comfortable Our only issue was the positioning of the light switches - the switch for the bath and above bar niche was by the entrance door. No bedside lamps or any form of subtle lighting for night illumination at bed
Good location if you want to be close to city & the inner city suburbs The hotel is in desperate need of updating
the location the staff at hotel bar were rude and the linnen on the bed not comfortable.
close to the city centre, close to major places ie casino, easy to access trams and transport to major sporting events
All was good great nice room great location Reseption could not find reservation and not given a deluxe room as booked
We Find it very Convenient The View from the room
Location was great . location of room overlooking the river and was fantastic
Good location The room smelled
It was comfortable and in a convenient location. Staff, service, facilities and location were very good overall. Although we booked for 4 nights with no changes to our original booking, we were asked by staff after 2 days what time we were checking out that day - a little puzzling? Also, our room rate included breakfast, but we were questioned about this each morning.
easy access to crown entertainment centre.
good service clean rooms good views very welcoming staff i wouldnt have a problem staying again
The view n/a
Die Lage mitten im Zentrum war super und die Zimmer schön neu und schick reserviert. Sie waren zwar nicht groß, aber es war alles da. Das Frühstücksbuffet war sehr einfach. Eier haben extra gekostet. Es war total laut, weil die ganze Zeit australische Börsennachrichten liefen (und das am Wochenende!) und ungemütlich - eher wie in einer Bahnhofshalle.
Bestlage im Zentrum,sehr leckeres, reichhaltiges kontinentales Frühstück, neues Hotel mit moderner Einrichtung, gutes Kingsize-Bett, guter Zimmerservice unten gelegene Zimmer etwas dunkel durch Nachbargebäude
The most comfortable bed and pillows!
Comfortable stylish hotel.
The hotel is gorgeous, located in an absolutely beautiful heritage building. Very comfy and stylish rooms. Everything is sparkling and new, very nice. The concierge and doormen were great too, nothing is a problem for them, very polite and helpful. Pool, sauna etc were all fantastic. The only tiny negative I can think of was that we found the room temperature a bit too warm.
The moderness of our room, as renovated only a few years ago. Staff very helpfull, unique hotel and location Desk pad was looking a little old due to pen marks and the basin in the bathroom, also had a few cracks (especially since it was only recently renovated) and the pillows were way too soft.
I traveled the east coast of Australia and the Rialto was the nicest hotel I stayed in.