Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Negativ: "Very nice crew and great food"
Positiv: "Klm's consistantly high standards in everything they do."
Negativ: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Positiv: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Negativ: "Not being to help on the ground in Copenhagen with delta issues"
Positiv: "economy plus seats were nice, great movie selection, especially international movies"
Negativ: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Negativ: "The KLM crew are always great serving and treating you. Well above many other airlines."
Positiv: "The crew was great. The soecial meal request was hadled well despite oversight."
Negativ: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Seat comfortable"
Negativ: "Flight was delayed and overhead bin space was very small"
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "There was no wifi on flight"
Positiv: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Negativ: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Negativ: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Negativ: "alles gut"
Positiv: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Everything is alright"
Positiv: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Negativ: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Positiv: "Crew where awesone and the choice of entertainment was fantastic"
Negativ: "Seats way to close together"
Positiv: "Very friendly onboard personnel - I really had kind of homy feeling."
Positiv: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Negativ: "Except for the man next to me - great!"
Positiv: "Crew was awesome"
Positiv: "punctuality of boarding and flight time"
Negativ: "attitude of crew in business class: no sense of true hospitality"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "I slept pretty much the whole time"
Positiv: "Great food"
Negativ: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Positiv: "Food and staff behaviour"
Negativ: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Positiv: "Short flight with good communication."
Negativ: "Nil to complain."
Positiv: "Good information and helpfil boarding."
Negativ: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Positiv: "Absolutely nothing!"
Negativ: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Negativ: "Handgepäck konnte nicht untergebracht werden."
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Negativ: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Positiv: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Negativ: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "Flight was delayed"
Negativ: "Crew on the ground was very rude"
Positiv: "Great newer plane, great service!"
Positiv: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Negativ: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Negativ: "More options for gluten free food. Always get the same dish"
Positiv: "The schedule and timing"
Negativ: "The airport, some of the crew, the aircraft seats, the entertainment system"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Negativ: "Seats were not comfortable, even in Comfort + seating isle."
Negativ: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Positiv: "Food and drinks very good"
Negativ: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "Amazing crews!"
Positiv: "Crew was amazing. Service and food was good."
Negativ: "Random TSA check was not needed at the end when boarding."
Negativ: "It was a great flight can’t think of anything"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Air France personnel is always really helpful"
Negativ: "Food and comfort in short haul are not the best - but the flight is short..."
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "DIY snack area"
Negativ: "Food and seating"
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Negativ: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Positiv: "Crew was nice movie selection was good."
Negativ: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Positiv: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Negativ: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Positiv: "Good selection of movies"
Positiv: "No extra charge for simple refreshments."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Negativ: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Positiv: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Positiv: "The crew worked hard, but the food was below the French standards."
Negativ: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Onboard crew was friendly. Dinner was good"
Negativ: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Positiv: "Everything was fine"
Positiv: "Enjoyed my food, especially tasty for airplan fare!"
Negativ: "Not enough leg room"
Positiv: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Negativ: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Negativ: "left Houston more than 2 hours later, arrive in Mexico over 2 am"
Negativ: "15 Minuten Verspätung"
Negativ: "Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos"
Negativ: "An extra food option could have been better. Very nice flight overall"
Positiv: "Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico."
Negativ: "When I bought my tickets I didn’t realize it was called a basic ticket. So when I tried to upgrade my tickets they told me I couldn’t. I have never had an airline not want to let me pay the difference for a better seat when the flight was only half full."
Positiv: "The crew was super nice. The flight wasn’t so full so I ended up getting an upgrade."
Negativ: "On this flight everything was simply perfect."
Positiv: "Early arrival."
Negativ: "Boarding process."
Negativ: "Allow stand by on cheap tickets"
Positiv: "somewhat quick for boarding"
Negativ: "sitting on tarmac for awhile"
Negativ: "Thank you for excellent trip"
Positiv: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Negativ: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Positiv: "I enjoyed it"
Negativ: "Good overall service"
Negativ: "Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors"
Positiv: "No tanta supervisión en el peso de maletas."
Positiv: "Flight on time. Interior airport signage very difficult to find your way around. However airport staff around to help."
Positiv: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Negativ: "Check in was very slow with long long long lines."
Positiv: "Crew was excellent . Food was good. Flight was long, but I was well aware of this ahead of time."
Negativ: "Loud kids next to me"
Positiv: "Everything ran smoothly."
Negativ: "The food could have been better but it wasn't horrible!"
Negativ: "We chose seats. Those seats were not ours when we flew. My daughter and I were put in middle seats in seperate rows in the back. Obviously Kayaks program is very faulty. It was my first booking with them and my Last."
Negativ: "International flight. 5 hours. Entertainment system did not work at all for the entire plane. For the entire flight. TERRIBLE."
Positiv: "The flight was on time. Quick boarding."
Negativ: "No entertainment."
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Positiv: "She was not interested at all in providing a good service, rude with older people, not a smile at all during the flight. In the connexion from Mexico city to Santiago the flight attendances were very nice, but I don't understand why you keep in the job someone that is not in the mood for working excellent"
Positiv: "my bag came back to me without many of my belongings. thanks for hiring such standup folks, aeromexico."
Positiv: "Comfortable and service was great!!"
Negativ: "Forced me to check my 2nd bag @ $55 after already paying to check my first, despite it being a normal carry-on. Unusually rude and unhelpful from booking through check in service. In flight was ok, albeit an older plane. Worst aspect was booking through justfly.com; expect to get fleeced on extras and relegated to an unassigned middle seat and generally regarded like a second class citizen."
Positiv: "Friendly and professional staff Good beverage variety as well as food."
Negativ: "The sound for the entertainment was of very low quality thus unable for us to ascertain much of the dialogues."
Positiv: "good price -"
Negativ: "late leaving - not the worst"
Positiv: "Price and effort"
Positiv: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Positiv: "Extensive list of movie choices on the plane, and good viewing device with which you can use your own ear buds. Cabin crew was courteous and attentive."
Negativ: "Check-in to an international flight was a long drawn process, as usual"
Positiv: "Best seating I've ever had flying coach on a long (8hr) flight. Boeing 787, great airplane! with the exception of the awful food, great flight."
Negativ: "bad, bad food. terrible chicken dinner, even worse pasta, no salt and pepper, a bun that tasted and looked dried and tasteless, no butter."
Positiv: "THE ATTENTION WAS EXCELENT . NOT DELAYES, EVETHING WAS GOOD LETICIA ESPINAL"
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Positiv: "Great airplane"
Negativ: "I had to get my luggage in Mexico City Airport and bring it to the connection flight to Lima by myself. I don't like it. They call it "service"?"
Positiv: "Seats were comfortable and TV for each passenger."
Negativ: "Food is really bad. That sandwich can be eaten."
Positiv: "Everything. Everybody very helpful"
Positiv: "Overall the flights went smoothly"
Negativ: "Check in process was very slow and totally disorganized. It happened both leaving and returning. Took one hour to checkin in Orlando and about the same when leaving Mexico City. Could do with some major improvements here....."
Negativ: "There's nothing i didn't like"
Positiv: "Nice and smooth flight"
Negativ: "It was so hot in the plane. The mother and child next to me were sweating as well I. If the AC was on it would have been a great flight"
Positiv: "Frühstück ist schön warm"
Positiv: "Flexibles Personal"
Positiv: "The entertainment program was exceptional."
Negativ: "The crew wasn't very friendly and gave the impression they were tired of their jobs. The afternoon 'snack' pizza disguised as a hot-pocket in a small box was served 40 minutes before landing. This snack wasn't enough and wa served far too late for a flight that lasted 11 hours."
Positiv: "Excellent Service"
Negativ: "More recent movies"
Negativ: "The chairs could be better in economy"
Negativ: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Negativ: "On line booked ticket in wrong name and they would not change or refund"
Negativ: "kleines Frühstück für umsonst"
Positiv: "Crew was great"
Negativ: "Side seats suck"
Negativ: "May be legg more room, either I gain way or the seat are smaller. But I got home safe, so I will use you again."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Great service from crew!"
Negativ: "Satisfied all around..."
Positiv: "Good overall service level of AA"
Negativ: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Not much to like. When do we get bicycle seats that require us to pedal the airplane?"
Negativ: "Baggage showed up on the wrong carousel. Baggage staff very rude. Manager was perfect but no way to update the display when things get screwed up. I think they can afford more staff. Bags delivered the next day while some folks had to wait two days."
Positiv: "On time"
Negativ: "No wifi"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Negativ: "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."
Positiv: "Entertainment was good, meals were served, flight was on time."
Negativ: "Did not know that we did not fly with British Airlines (as I had printed out before my first flight to Germany) was replaced with American Airlines. I lost valuable time at the airport and almost missed the flight. Chaotic and unexpected baggage problems before boarding to Dallas: the board luggage, same as we had on the way over, was not accepted and had to be checked in. Problem since we had to move laptop, etc. before the actual boarding. Attendants not as professional as they should be. Also seats were changed -- I was not able to sit with my daughter who regularly gets travel sickness. Overall not a good experience. But the worst: changing airlines and not being informed!!!!"
Positiv: "Easy boarding"
Negativ: "Tight seats, poor food, rude flight staff. Doesn’t anyone at American Airlines smile. Don’t they understand that we can choose to fly with an airline that has friendly crew"
Positiv: "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
Negativ: "The special meal I requested was not available"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "The person I sat next to was kind, as was the crew."
Negativ: "The seats in economy are too close to the row in front and too narrow. You can barely move. Its claustrophobic, even for a person not prone to it. I had to upgrade my seat to avoid this as I was in those horrid seats on the trip over. Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time."
Positiv: "Flight was on time"
Negativ: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Negativ: "All good"
Positiv: "The precision of bookings thru airlines were right on the spot.."
Negativ: "The long lay over.."
Positiv: "Most everything was great"
Negativ: "When you have an isle seat, it is very difficult to sleep when you get bumped by the flight attendants every time they pass you. Understanding that there is limited space, just giving feedback"
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "Extra coffee/tea available outside of the standard food times."
Positiv: "Uneventful, on time, boarded fast."
Negativ: "Just an observation, as soon as the plane stops and the fasten seatbelt sign turns off, the first people to stand are all the older white men on the flight. Never noticed that before but I'm sure it's true on most flights. Check your privilege."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "The plane and crew were good."
Negativ: "The adult movie selection was not interesting. I ended up watching a children's Disney movie that proved to be more entertaining. What caused my discomfort during the flight was not due to British Airways or American Airlines, but rather was a problem at the Frankfurt terminal. I could not take a bottle of water thru the security check and there was no water fountain after the security check. I have a lot of food sensitivities and cannot drink bottled water. It was only at the end of the flight when I was desperate for water that I discovered I could get some tap water from a flight attendant."
Positiv: "Friendly service, smooth flight and quick boarding time."
Negativ: "All good!"
Positiv: "not much, on time, but that is a low standard of something to like"
Negativ: "Crew attitude,"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "The fight was not over crowded."
Positiv: "Plenty of entertainment."
Negativ: "It’s just a long flight there’s no way to change that."
Positiv: "Plane was lightly booked so plenty of room to sit and storage space."
Negativ: "Plane left FRA 25 min late and occured more delay during flight. Came into DFW with 50 min delay and had to go through TSA again for connecting flight - why? So missed the connecting flight to LAX and had to get rebooked."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Negativ: "seats should be priced based on passengers' weight."
Positiv: "Very punctual; courteous crew. Ver smooth ride"
Negativ: "Nothing. It was excellent."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "Awesome service"
No snacks given while waiting for food after 3 hour delay and traveling all day. We had business class Everything else was good
For an international flight back to the US. I think it went perfect, arrived on time, had a meal after take off and before arrival. Thank you.
Negativ: "Hire better competent people"
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Positiv: "Well, I received an upgrade because of overcrowding, so I was thrilled! The seats were extremely comfortable."
Negativ: "Border process was quite hectic. The line up area was too far from the gate agent and there were lots of people in-between."
Positiv: "Everything was great"
Negativ: "Nice trip"
Negativ: "Crew was rude. The premium plus cabin was not worth the extra cost. No real change in service just a little more room."
Negativ: "More food for the second meal. Some deserts would be nice."
Positiv: "The seats were very comfortable"
Negativ: "The crew were not very organized or friendly. The food was very mediocre"
Positiv: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Negativ: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Positiv: "Plenty of food and snacks, but the food was just ok."
Negativ: "Took about 45 minutes after the doors were closed to finally take off. Busy runway I guess."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "The crew was excellent and I was comfortable during the flight."
Negativ: "Touch screen could be a bit better. Sometimes I had to press to hard that I feel can bother a passenger that is in the seat in front of me."
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Negativ: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Positiv: "The food was remarkably good for a US airline. The wine was good as well. I found enough video material to entertain me throughout the long flight, although I would have liked a decent classical music program."
Negativ: "I had to ask for a pillow and when I did not take the blanket becaue it was comfortable I had made a mistake. It was VERY chilly in the last third of the flight and there was no way to locate personnel, or even a call button in the darkened plane to ask for one.Finally I climbed up on my seat (short people cannot reach the overhead bins on this plane) to get my coat out of the overhead bin and passed the last hours bundled up in that. While water was passed out frequently, collecting cups and bottles, not to mention the remnants of the snack or meals was not high on the priority list and eventually we were sitting in a trash pile. Bravo for having luggage available as soon as we got through customs!"
Negativ: "Real pain trying to switch planes in Frankfurt. Kept being sent to different areas of Airport. Lufthansa employee's didn't know where we were to go. Would have been nice to have been escorted to where we had to go."
Positiv: "The bathroom sign that shows if it is busy without going there"
Negativ: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Positiv: "Leider verspätet"
Positiv: "They got us to destination almost on time."
Negativ: "The seats on this 777 are inconvenient, the food was plain horrible, and the crew didn't care about anything. This is a third world airline experience."
Negativ: "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. At the counter, the agent said she didn't need us there. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. Not what I asked, and immediately caused me to worry that our family would not be seated together. I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."
Positiv: "The flight attendants were very friendly and the food was excellent. I was provided with plenty of snacks and drinks and I felt like I never went without!"
Negativ: "I could’ve used more direction once we landed on where to go and what to do."
Negativ: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Negativ: "It did not register my touch very well. It was hard to navigate through the movies as the scroll interface didn't work smoothly. The whole system needs to be updated, including the hardware."
Positiv: "Good Movie Selection, food was descent, no screaming children,"
Negativ: "Layover in Frankfurt too long; Unable to sleep on flight, nearby windows were open creating too much light, seating a bit too close to relax."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "The food was really good and the service was good."
Negativ: "The TVs didn't work. The one in my seat did not work so I used the adjacent seat's TV. It shut down on me mid movie several times and I would have to wait for it to reboot. It was extremely irritating and I couldn't even finish one of my movies because it kept shutting down."
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Flight was on time and boarding was smooth."
Negativ: "The crew weren’t as welcoming. No leg room at all."
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Negativ: "After waiting almost an hour at the Luthansa check in line, I was told that I had to check in under the United counter -- even though the ticket was sold by Lufthansa. The documentation sent with the ticket needs to make this clearer so that such a frustrating experience is not repeated."
Positiv: "Crew were nice and responsive."
Negativ: "It was hot in the cabin. I asked for temp to be turned down and it was. It got hot again. So uncomfortably hot. Wi-fi didn't work so no movies or shows on personal electronics. The food and wine on this flight was about the worst I've ever experienced. Lufthansa flight over to Frankfort (operated by Lufthansa) was great. I wish Lufthansa would drop United. United service is totally going down hill in so many ways. Totally disappointed."
Positiv: "the dinner main dish was good."
Negativ: "breakfast dish was bad- Cold, hard bread with cold cut meat and cheese. also the entertainment was bad. the main tv screen played switched to french dubbed movies at a point so couldnt watch that anymore. Also the person movies were not working on my device either and the internet connection was extremely slow."
Positiv: "Landing in Dulles"
Negativ: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Negativ: "Bad boarding procedure in FRA, garbage not picked up by crew, entertainment not accessible due to Wifi bandwidth issues, planes from 1980... its United - fly the cheapest skies..."
Positiv: "Did not get into flight"
Negativ: "Did not get into flight"