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Negativ: All good.

Positiv: The crew was ok. They seemed really hectic between Heathrow to Rome.

Negativ: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Positiv: The staff was amazing. Took care of the flight well.

Negativ: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.

Positiv: Crew was courteous and friendly.

Positiv: Great airline

Negativ: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Positiv: Excellent crew, good food & movie selection.

Positiv: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Positiv: Thanks to staff for doing their best to catch up time

Negativ: Gate change and then late taking off

Positiv: Efficient and friendly crew. On time arrival. Very uneventful flight, which is nice.

Negativ: Overhead spaces were very narrow but most carryon luggage fit under the seat since there was no divider

Positiv: Short flight , fine

Negativ: In Europe we found this trip you had to walk outside and climb stairs to get on many planes, this one included. Tough on us older folks with carry on luggage. We didn’t have to do that once we got back to states even with United Express a small plane.

Positiv: It was cheap.

Negativ: Steep requirements for carry on baggage.

Positiv: Reclinable seats.

Negativ: The food!! The lights could be dimmed as it was a night flight.

Positiv: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Negativ: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Positiv: Food was great, enjoyed watching videos, staff very profession and friendly.

Negativ: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Negativ: Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5

Positiv: Service and drinks

Positiv: The crew was ok. They seemed really hectic between Heathrow to Rome.

Negativ: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Positiv: Direct flight. Crew was good. I got home alive.

Negativ: The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room.

Positiv: Crew was great, very responsive and hospitable!

Negativ: more lunch choices, especially choices without dairy products.

Negativ: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Positiv: Everything works and quick to get to destination.

Positiv: Reclinable seats.

Negativ: The food!! The lights could be dimmed as it was a night flight.

Negativ: Almost everything

Positiv: Crew was friendly. Quick flight.

Negativ: The flight was delayed and with no real explanation.

Positiv: Smooth flight.

Negativ: The crew member at the boarding gate had a messy uniform and trousers were coming down at the back.

Positiv: On-time arrival

Negativ: Tiny uncomfortable seats. No recline. Unpleasant check-in experience. Stuck me in window seat next to huge 400 pound man who should’ve been required to buy 2 seats.

Positiv: Crew was very polite & friendly. Chicken & bacon sandwich was tasty, good amount of mayo!

Negativ: A bit chaotic boarding in Mykonos... not BA’s fault! Bathroom was a bit smelly.

Negativ: I paid extra for the seat but it was very cramped.

Positiv: The flight was relatively on time and the crew was nice

Negativ: The food was not the British Airways high quality

Negativ: Punctuality. I landed over 2 hours late

Positiv: Fast boarding

Negativ: Slow in refuelling, got us delayed for 40-

Positiv: The crew was great. The soecial meal request was hadled well despite oversight.

Negativ: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Negativ: KLM crew exceed our expectations

Positiv: Usual faultless KLM experience

Negativ: Nothing.

Positiv: Impressed with food and crew!!

Positiv: Excellent crew support for traveling with a wheelchair.

Negativ: Food and entertainment.

Positiv: We got to London on time

Negativ: Is an old plane with a old hard product needs to be retired or retrofitted

Positiv: The flight was relatively on time and the crew was nice

Negativ: The food was not the British Airways high quality

Positiv: economy plus seats were nice, great movie selection, especially international movies

Negativ: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Positiv: Boarding was quick and flight was calm

Negativ: The coffe and breakfast.

Positiv: Planes were on time and connections made.

Negativ: One bag delayed as not put on flight and food could be better.

Positiv: very nice crew

Negativ: my bagfage was lost

Negativ: We had a 3 hour delay.

Positiv: Lady Pilot. Articulate and a very smooth landing on the very wet runway.

Negativ: Liked everything.

Positiv: Worst flying experience ever.

Negativ: No one from the airline was at the LCY airport. We were essentially hostaged into paying baggage feeds for bags that were well under the weight limit.

Positiv: Everything

Negativ: N/a

Positiv: The crew tried to be helpful but were equally frustrated with the ground crew.

Negativ: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Negativ: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Positiv: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Positiv: Fast boarding

Negativ: Slow in refuelling, got us delayed for 40-

Positiv: Yes

Negativ: Everything was good

Positiv: The crew.

Negativ: The time between flights.

Positiv: Crew was great, very responsive and hospitable!

Negativ: more lunch choices, especially choices without dairy products.

Positiv: Everything works and quick to get to destination.

Negativ: Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight.

Negativ: I paid extra for the seat but it was very cramped.

Positiv: Friendly

Negativ: Lost my luggage

Positiv: Es war nur okay