Contra: Flight was cancelled, BA rebooked me to a flight the following day. No compensation, hotel or food were provided while spending the night at Heathrow terminal 5. Assistance via call centres was non existant, customer relations desk closes at 6pm leaving passengers stranded. Never going to fly with BRITISH AIRWAYS again, complete lack of empathy, passengers are obviously a nuisance to them. Heathrow T5 does not have a smokers' lounge.
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