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Positiv: I love the vegan food that they provide me.

Negativ: Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail.

Positiv: Everything

Positiv: Staff was nice

Negativ: The food vegan Movies

Positiv: First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.

Negativ: Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.

Negativ: We had to cancel our flight after driving 3 hrs to the airport due to Coronavirus. We tried to do everything online or by phone the night before to see what our options were. We were willing to travel but the airline said they couldnt guarantee a flight back. We can’t reach anyone for a refund.

Negativ: Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS

Negativ: The plane was small. It was a quick flight though.

Negativ: Flight was delayed for 4+ hours

Positiv: The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris.

Negativ: There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight.

Positiv: The sear was messy they didn't clean it it was full of pieces of bread.

Negativ: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.

Positiv: Yeah Everything well organized

Negativ: I believe so

Positiv: Fast boarding

Negativ: Slow in refuelling, got us delayed for 40-

Positiv: Almost everything, especially the crew.

Negativ: Don’t feel like anything should be better to be honest

Negativ: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Positiv: Yes

Negativ: Nothing. Flight was amazing