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Positiv: Comfy seats in United Polaris

Negativ: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).

Positiv: Boarding was crazy and confusing. Ground crew poor communication and rude

Negativ: Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser.

Negativ: Very long flight

Negativ: Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais.

Positiv: The crew was really extremely courteous - and because it's off season, there was a lot of spare space.

Negativ: The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)

Negativ: The seats aren’t comfortable, the entertainment system is finicky, not much leg room.

Positiv: Asientos incómodos y cabina muy antigua. Se sentían fierros del asiento en la espalda

Negativ: Sistema de entretenimiento muy antiguo. Conexión de audífonos no funcionaba en mi asiento y no me dieron solución. Vuelo de 14 hrs sin entretenimiento es terrible.

Negativ: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Positiv: The crew is very nice.

Negativ: Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.

Positiv: Good enough.

Positiv: Punctuality Pleasant crew

Negativ: No food on the flight! Due to some problems with the catering service, only a small sandwich was available.

Positiv: Food was not available for flight.

Negativ: Food

Positiv: Punctuality Pleasant crew

Negativ: No food on the flight! Due to some problems with the catering service, only a small sandwich was available.

Positiv: New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.

Negativ: I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.

Negativ: Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!

Positiv: Online booking was nice and easy.

Negativ: Plane was small ,seats were not comfortable and plane was not connected with eye so passengees were waiting outside of plane in cold weather.

Positiv: Yes

Negativ: Need to reduce waiting hours at gate

Positiv: Nette Besatzung, einigermaßen aufmerksamer Service

Negativ: Deutliche Verspätung ohne Info. Holpriger Flug

Positiv: Relatively cheap

Negativ: Despite a delay of 1 hour waiting in the aircraft on the tarmac, there was no offer of water to passengers. Food options were very limited and they couldn’t take payments by cards meaning passengers without cash couldn’t purchase food.

Positiv: Big aircraft made it a smooth flight

Positiv: Service super, pünktlich und perfekte Landung/Abflug!

Positiv: Drinks served on flight. Comfortable seats.

Negativ: Food.

Negativ: Late boarding

Positiv: Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner.

Negativ: Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times.

Positiv: Crew were friendly and helpful.

Negativ: Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic.

Positiv: Peu de place pour les jambes Équipage très sympa

Negativ: Plus de place pour les jambes mais vol rapide donc Ok

Positiv: People next to me

Negativ: Seat, food , no fee for bag, and service

Positiv: on time departure and arrival

Negativ: price for baggage, water is only “service” on board

Positiv: Boarding was ok compared to other Alitalia flights

Negativ: A snack between the meals. More food options for the second meal.

Positiv: Everything

Negativ: Delayed takeoff. That happens but very poor communication about the delay.

Positiv: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!

Negativ: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt

Positiv: Comfy seats in United Polaris

Negativ: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).

Positiv: Business class upgrade

Negativ: Sitting in window next time

Negativ: More food choice and more snacks should avialable during flight time Both serving food is very bad

Positiv: Salmon dinner was the best dish Lufthansa ever served

Negativ: Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever.

Positiv: Smooth flight for the most part.

Negativ: Better food choices. Better communication and better boarding procedures by rows or groups.

Positiv: Full bottle of water and continuous refreshments in flight.

Negativ: Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies

Positiv: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.

Negativ: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.

Positiv: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Negativ: The plane was cramped

Positiv: We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences.

Negativ: Nothing

Positiv: Boarding was crazy and confusing. Ground crew poor communication and rude

Positiv: Service super, pünktlich und perfekte Landung/Abflug!

Positiv: Great staff and smooth on time flight

Negativ: Small plane

Negativ: I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.

Positiv: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...

Negativ: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.

Positiv: Comfy seats in United Polaris

Negativ: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).

Positiv: Crew was helpful and ver polite and efficient

Negativ: At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.

Positiv: Very confusing going through security.

Negativ: Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.

Positiv: New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.

Negativ: I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.

Positiv: The crew is very nice.

Negativ: Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.

Negativ: The plane was cramped

Positiv: Smooth flight for the most part.

Negativ: Better food choices. Better communication and better boarding procedures by rows or groups.

Positiv: Drinks served on flight. Comfortable seats.

Negativ: Food.

Positiv: Drinks served on flight. Comfortable seats.

Negativ: Food.

Negativ: Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!

Positiv: The crew is brilliant Punctual, spot on... 100% service delivery

Negativ: Nothing

Negativ: Very long flight