Finde günstige Flüge von Dresden nach Los Angeles

Negativ: "Mid night snack can be improved, it’s too small a portion."

Positiv: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."

Positiv: "Great"
Negativ: "Great"

Positiv: "Seating was fine"
Negativ: "If flight cost less lol"

Negativ: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"

Negativ: "Seat cushion could have been softer"

Positiv: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Negativ: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."

Positiv: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Negativ: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."

Positiv: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Negativ: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."

Positiv: "Crew was prompt and courteous Entertainment choice was good"
Negativ: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"

Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"

Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."

Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"

Positiv: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."

Positiv: "Zero"
Negativ: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."

Positiv: "Their service"
Negativ: "Foods"

Positiv: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Negativ: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."

Positiv: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Negativ: "Seats, food"

Positiv: "Everything"
Negativ: "Everything the whole team was great."

Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"

Positiv: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Negativ: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."

Positiv: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"

Positiv: "Staff is awesome"

Negativ: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."

Positiv: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Negativ: "No problems."

Positiv: "The quality of your aircraft. Clean, modern, plenty of leg room."
Negativ: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."

Negativ: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."

Positiv: "I enjoyed the hospitality and attention to detail."

Positiv: "Staff are super kind."
Negativ: "---"

Positiv: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."

Positiv: "The staff is very nice."
Negativ: "The exonomy seats."

Positiv: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."

Positiv: "Crews' performance was good."
Negativ: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."

Negativ: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."

Positiv: "Enough room for relax, I love this one"
Negativ: "none"

Positiv: "Enough room for relax"
Negativ: "none"

Positiv: "Comfort... enough room for relax"
Negativ: "none"

Positiv: "I feel like home"
Negativ: "The crew smail"

Negativ: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."

Positiv: "Incredible service"

Negativ: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."

Positiv: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Negativ: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."

Negativ: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."

Positiv: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Negativ: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"

Positiv: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Negativ: "NONE"

Negativ: "Hdhdhd"

Positiv: "Good Business Class, will fly them again. Excellent service."
Negativ: "No meal served upon take off, snacks only."

Positiv: "Crew is always awesome"
Negativ: "Needed more Japanese movie options"

Positiv: "Was able to request a gluten-free meal for the flight"
Negativ: "Nothing"

Positiv: "Endlich geregelter Ausstieg. Find ich super"

Negativ: "Alles tipptopp!"

Positiv: "Guter Service, es hat immer Snacks und Getränke zur Verfügung. Toiletten sauber."
Negativ: "Einige Mitarbeiter waren ziemlich demotiviert."

Negativ: "Vepflegung: käsesändwich nicht sehr angenehm"

Positiv: "sehr freundlich, sehr gute Service, alles in allem sehr professionell"
Negativ: "leider ging der Flug eine knappe Stunde später als geplant"

Positiv: "Food was great and abundant. Frequent service"
Negativ: "Seats are too tight for such a long flight"

Positiv: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Negativ: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"

Negativ: "Grosse Verspätung, alte und unbequeme Sitze"

Positiv: "Lost the luggage"

Negativ: "Der Informationsserivce von Kayak war die reinste Katastrophe. Ich habe keine Buchungsnummer erhalten, wusste nicht zu welchem Terminal."

Positiv: "Bequeme Sitze mit genug Beinfreiheit"

Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."

Positiv: "Good food and beverage options. Many movie and television selections."
Negativ: "The seats were too close especially when reclined. The lady next to me got into an argument 3 times with the man behind her and no one assisted the situation. The second security check needs a better signifier that it was done. It almost made me and another man miss our flight. Miserable attendants"

Positiv: "Pünktlichkeit"
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"

Positiv: "Die Crew war sehr aufmerksam. Die Sitze sehr bequem"
Negativ: "Schlechte Benfreiheit. Insgesamt sehr eng in dem aus gebuchten Flugzeug"

Positiv: "Aufmerksame Crew. Saubere bequeme Sitze,"
Negativ: "Etwas eng. Die Knie stoßen am Vordersitz an."

Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"

Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."

Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."

Negativ: "Verspätung"

Negativ: "Verspätung"

Positiv: "Personal sehr freundlich."
Negativ: "In Wien wieder einmal Chaos beim Boarding, da kein priority aufgerufen wurde. Essen in der Business sind nur noch drei winzige Häppchen."

Positiv: "Verständnisvolle Flugbegleiterin, die uns auf zwei freie, nebeneinanderliegende Sitzplätze hinwies."
Negativ: "Beim Check-in wurden uns (im Gegensatz zu den anderen Passagieren) keine Sitzplätze zugeteilt. Beim Boarding wurden uns, obwohl wir gemeinsam gebucht und eingecheckt hatten, Sitzplätze in zwei verschiedenen Reihen zugeteilt."

Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"

Positiv: "Flugpersonnal aufmerksam und nett Essen sehr gut"
Negativ: "Schwierigkeiten zum Schlafen aber normal."

Positiv: "Service und Verpflegung an Board"
Negativ: "Der verspätete Abflug welcher sich auf 1.5 Std verzögert hat."

Positiv: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"

Negativ: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."

Positiv: "Mit Swiss von und nach Zürich ist immer hervorragend."
Negativ: "Ein Mitglied der Kabienencrew hatte wohl einen schlechten Tag."

Positiv: "I had a wonderful experience the whole way through."
Negativ: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."

Positiv: "Zuvorkommendes Personal"
Negativ: "Unterhaltungsangebot"

Positiv: "Allgemeine Pünktlichkeit und Freundlichkeit"
Negativ: "Rollkoffer wird abgenommen obwohl ich mit diesem seit Jahren fliege. Andere werden mit grösseren Rollkoffern durchgelassen. Mehr Konsistenz bitte. Egalité! Alle oder keiner, aber keine Willkür."

Positiv: "Sauberes Flugzeug"
Negativ: "Mehr als 30 Minuten Verspätung und nicht ein Wort einer Erklärung oder Entschuldigung. Unverschämt!"

Positiv: "Moderne Ausstattung. Freundliches Personal"
Negativ: "Tablet mit Essen hält nicht auf der Ablage und muss gehalten werden. Essen ist nicht gut."

Positiv: "guten service pünktlich"
Negativ: "kaputte Sitze alte media Gerät"

Positiv: "pünktlich und professionell und zuverlässig"
Negativ: "Flugzeug Flotte alt und nicht bequem"

Positiv: "Pünktlich, modernes flugzeut, super freundliche cabin crew, das essen war top und das checkin effizient. Fliege oft mit der swiss und bin extrem glÜcklich die airline zu haben."
Negativ: "Es gab absolut nichts auszusetzen da der service und das personal super ist. Der nachtflug war zudem sehr angenehm. Für die mitreisenden passagiere kann die airline nichts :-)"

Positiv: "Crew was great. This flight is what I would expect from Swiss."

Positiv: "Sehr freundliche Crew, leider Verspätung ohne Schuld der Swiss, wurde durch die Crew sehr freundlich und deutlich kommuniziert."

Positiv: "Nettes Personal an Board"

Positiv: "Der Flug war mehr oder weniger Pünktlich und verlief unspektakulär."
Negativ: "Durch einen Gerätewechsel wurden teilweise die Sitzplätze neu vergeben. Dadurch sassen wir etwas weiter hinten"

Positiv: "Zwar wurde der Einstieg nur über einen Bustransfer über das Rollfeld ermöglicht, aber die Wartezeiten vor dem Bus und vor dem Flieger wurden so kurz wie möglich organisiert. Die Innenausstattung des Flugzeugs ist sehr stilvoll und edel ausgewählt. Kompliment ! Da hat die SWISS ordentlich Häkchen bei der Sonder- und Zusatzausstattung gemacht. Die Beinfreiheit zwischen den Sitzen ist angenehm großzügig bemessen für einen innereuropäischen Flug, in einem Airbus A319. Diese Beinfreiheit kenne ich eigentlich nur von Fernflügen mit asiatischen Airlines. Die Cabin Crew war mit Authentizität äusserst zuvorkommend und freundlich. Zu keinem Zeitpunkt hatte ich das Gefühl , gezwungener Freundlichkeit zu begegnen. Retroperspektiv möchte ich sagen, dass dies der angenehmste innereuropäische Flug war, bei dem ich jemals Fluggast war. Schade, dass der Flug nur 45 Minuten dauerte. Mit der Maschine und dem Personal würde ich auch mal zum mars fliegen. ;-)"

Positiv: "Meals were good"
Negativ: "We did not notice when they rolled the Duty Free Cart --so we asked if we could buy a product later on in the flight- The crew told us "No" The crew did the bare minimum serving Business Class passengers. The connecting gangway between the 2 toilet areas--- 2 of us passengers tried to pass the crew to get to the other side--crew would not move out of the way--- we, the passengers had to manoevre around them as if we were a burden to them"

Positiv: "preis Leistung"
Negativ: "Verspätung"

Positiv: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"

Positiv: "Leider landete mein Flugzeig 15 Minuten später in Zürich...und das bei einer Umsteigezeit von insgesamt 50 Minuten. So war es gut, dass auf den Bildschirmen die Gates angezeigt wurden, wo welche Abflüge sind. Auch eine Übersicht über den Flughafen erfolgte. Sehr gut und danke! Dankenswerterweise wartete die Cockpitcrew auf meinen Koffer. Dadurch verzögerte sich der Abflug um 10 Minuten, die aber wieder eingeholt wurden."

Positiv: "Flug war pünktlich/ crew aufmerksam/ boarding okey in Miami."
Negativ: "Die Sitze sind ziemlich hart und der Sitzabstand wurde auf das minimum gekürzt... leider nicht besonders viel platz"

Positiv: "Good space above seats"
Negativ: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"

Positiv: "Pünktlich und super Service"

Positiv: "2x Bustransfer. Somit kein Prio-Boarding"
Negativ: "Eng."

Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"

Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"

Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("

Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."

Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."

Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"

Negativ: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."

Positiv: "stewardessen"
Negativ: "das pathos"

Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"

Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"

Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"

Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"

Negativ: "Getränkeauswahl sehr klein"

Positiv: "The crew was nice."
Negativ: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."

Positiv: "The crew is amazing, special food needs is covered and delicious, great service after all."

Negativ: "Flug war 4 Stunden verspätet"

Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"

Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"

Negativ: "Just deaiappointed"

Negativ: "Mehr als 2h Verspätung"

Positiv: "nette crew"
Negativ: "obwohl wir über 5 stunden im Flieger waren, war es ein Kurzstreckenflieger ohne jeden Komfort und wir bezahlten aber Business Class Preise! Da lobe ich mir British Airways!"

Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"

Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"

Positiv: "Alles ok"

Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."

Negativ: "Crew was not very friendly, the lack of customer service is evident."

Negativ: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Positiv: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Negativ: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"

Positiv: "Nachdem der Personalveranwortliche an Bord die Überforderung der einen Flugbegleitung festgestellt hat, ist er sofort mit eingesprungen und es wurde alles besser, schneller, freundlicher und entspannter erledigt."
Negativ: "Im Gegensatz zu meinen bisherigen Flügen mit der Lufthansa in der Business Class war diesmal eine Flugbegleitung für 12 Passagiere alleine zuständig, was bei zwei Kleinkindern und einem "anspruchsvollen" Passagier bereits zu einer ansatzweisen Überforderung geführt hat (Essen und Getränke wurden äußerst zeitverzögert gebracht, Schwimmweste und Anschnallgurt für Kleinkind wurde in zwei Gängen gebracht und der Gurt erst kurz vor der Startbahn der Mutter übergeben. Eine Whiskey Sorte war nur für ein Glas vorhanden und war bei einem rund neunstündigen Flug binnen 15 Minuten vergeben. Äußerst ärgerlich, wenn die gebotenen Alternativen keine sind."

Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."

Positiv: "Great departure time. Super comfortable even in coach."
Negativ: "The second meal was a bit skimpy and not so tasty."

Negativ: "The service"

Positiv: "Safe trip. Announcer had a radio voice."
Negativ: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."

Negativ: "Sehr unaufmerksames Personal. Essen wurde vergessen, Amenity Kit fehlte"

Negativ: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"

Positiv: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Negativ: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."

Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"

Negativ: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Positiv: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."

Positiv: "Das Flugpersonal war sehr zuvorkommend aufgrund der 20 minütigen Verspätung"

Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."

Positiv: "It is so nice to flight on board a plane were the staff knows what to do."

Positiv: "Boarding war super schnell. Die Stewardessen waren wie immer sehr freundlich und hilfsbereit."
Negativ: "Die Bordansagen waren in gebrochenem deutsch und teilweise sehr wirr. Die Stewardess hat beim Austeilen des Essens/der Getränke ständig Leute vergessen. Ich kam mir vor wie auf einer Kaffeefahrt, ständig Werbung für irgendwas, was man kaufen soll: FlyNet, Boardshop, irgendein Hilfsprojekt."

Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."

Negativ: "schlechtes catering in business class. service ist absolut unpersönlich. hier stimmt preis Leistung überhaupt nicht"

Positiv: "Nett"
Negativ: "Essen war teilweise nicht gut"

Positiv: "Verspätet und dann trotzdem noch den ganzen hons Circle zuerst Kram durchziehen geht nicht"

Negativ: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."

Positiv: "Sehr gutes Preis-Leistungs-Verhältnis, sehr freundliches Personal, pünktliche Flugzeiten"

Positiv: "LH hat adäquate Gepäckbestimmungen mit ausreichenden 23 kg Check-in Gepäck, eine professionelle Flugabwicklung und viele Annehmlichkeiten, wie Mitternachtssnack auch mit Wein oder ganz ordentliches Frühstück für das Ende des Nachtflugs. SMS / E-mail Benachrichtigung über Verspätung ist vorbildlich, allerdings nützt einem das wenig, da die show up Zeiten eingehalten werden müssen, d.h. statt 3 Stunden muss man bei einer Stunde Verspätung trotzdem zur gleichen Zeit erscheinen und damit 4 Stunden warten."
Negativ: "Online check-in in Mumbai war äußerst holprig und Bordkartenausdruck ohne Vorankündigung "due to administrativ restrictions" verboten. Widerspüchliche Aussagen machen es nicht leichter, man braucht ja einen Ausdruck um überhaupt ins Flughafengebäude zu dürfen. Anstatt um 2.55 Uhr nachts dann eine dreiviertel Stunde Verspätung. Am Online bagage drop off äußerst zurückhaltender Service. Der elektronisch gebuchte Sitzplatz wurde nicht auf der jetzt ausgestellten Bordkarte übernommen, sondern ein willkürlicher, weit entfernter Platz. Die Dame am Schalter konnte auch keine nebeneinander liegenden Plätze für mich und meine Frau buchen. Das sollten wir mit den Passagieren ausmachen, die würden vielleicht tauschen. Und ein Blick auf den Sitzplan, das ist leider verboten. Bei so einer Kundenorientierung kommt die Lufthansa üblen Billigfliegern gleich. Vielleicht sind dort die Flightattendents jedoch weniger hochnäsig."

Positiv: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Negativ: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Negativ: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Positiv: "The crew was professional & friendly"
Negativ: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Positiv: "Flight was on time."
Negativ: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Positiv: "economy plus seats were nice, great movie selection, especially international movies"
Negativ: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Positiv: "Pleasant flight"
Negativ: "We were delayed & missed our connection"

Negativ: "pünktlichkeit"

Positiv: "the drinks"
Negativ: "seat reservation. having to pay for luggage...."

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Negativ: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Positiv: "Food, entertainment and crew was exceptionally friendly."
Negativ: "Seats not great for such a long flight."

Positiv: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Positiv: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Negativ: "If I knew how to recline my seat earlier. I did try several times"

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "Being fed was amazing and watching free TV was great!"
Negativ: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Positiv: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Positiv: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Negativ: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Positiv: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Positiv: "super"
Negativ: "alles gut"

Positiv: "I love the food"

Positiv: "Alles ok"

Positiv: "The crew was very nice"
Negativ: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Positiv: "The crew were amazing and the flight was very smooth."
Negativ: "Keep up the good work"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Positiv: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Negativ: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Positiv: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Negativ: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Everything was clean and well organized."
Negativ: "The flight was delayed 1 1/2 hours."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Negativ: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Positiv: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Negativ: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Positiv: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Negativ: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Positiv: "Great food"
Negativ: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Negativ: "You are almost always late!"

Negativ: "infotainment was down. Lost my luggage the flight was delayed"

Positiv: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Negativ: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Positiv: "Fast boarding"
Negativ: "The entertainment system wasn’t working for the whole 10 hour flight."

Positiv: "Crew"
Negativ: "N/a"

Negativ: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"

Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."

Negativ: "Online check in was not accessible."

Negativ: "if the Monitor would work and not 1 hr late"

Negativ: "One of my checked baggage was lost."

Positiv: "Guter Service"
Negativ: "Pünktlichkeit"

Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."

Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."

Positiv: "Nothing"
Negativ: "Everything except the snow in Canada"

Positiv: "the plane on the way out was great."

Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."

Negativ: "30 min for baggage claim"

Positiv: "A woman in Toronto at the customs area for air Canada helped us get seats when we didn't realize we were on standby. She was very kind and helpful!"

Negativ: "delayed takeoff"

Positiv: "Comfort"
Negativ: "Noisy misbehaved child passenger."

Positiv: "That even though there is a delay, we still made it around the same time"
Negativ: "That there was a delay in the first place"

Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."

Negativ: "would've been better with free wifi"

Positiv: "Friendly service."

Positiv: "No snacks with drinks"

Positiv: "friendly pilot"
Negativ: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."

Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"

Positiv: "Smooth sailing across the board."

Positiv: "Was too short of a deadline needs to be 90 min. You need to be excused/allowed if you pay for and check in a head of time... Also carry on size is small."
Negativ: "The checked bag deadline"

Positiv: "I prefer an aisle seat. I was reminded aisle needs to pay 60 dollars additional. I was surprised."

Negativ: "There was gum and gunk all over the seatback and tray table in front of me -- the tray table was unusable because it was sticky and couldn't be cleaned off, but was constantly at risk of ruining my clothing if it can in contact with the mess. Disappointed."

Negativ: "Had to pay for seat assignments when reservation made or no seat reservations. Not true on all airlines. Delta let us pick seats for free when the reservation was made. Husband had wanted a window seat and ended up with a middle seat. No free snacks just drinks"

Positiv: "Boarding pass are checked 4 times before taking off"
Negativ: "Long line at the airport only 2 stations open"

Positiv: "Guy at the gate in Toronto"
Negativ: "Late"

Positiv: "North American flights are definitely not as comfortable as in Asian flights"

Negativ: "The port for the earphones didn't work 100% You had to jiggle it to get it to work"

Positiv: "Movies ok"
Negativ: "Very very very cold and no blanket !!!!! Was a struggle"

Negativ: "They didn't even let me check in. Spent 12 extra hours at the airports to get home."

Negativ: "Same as above"

Positiv: "Attendants came around multiple times to help. Great pay menu items. Service desk explained the plane would be full and I should check my bag so I could not stress about finding space in a compartment."
Negativ: "Ran out of some pay menu items. one headphone jack was loose and didn't function correctly. Wide attendants are too used to there jobs and just plow through aisles bumping anyone a bit too close to the walkway instead of moving sideways. More concerned with corralling bodies and going through the motions."

Negativ: "They overbooked. Almost didnt get one"

Negativ: "My luggage had not being delivered yet. Somebody decided not to located it to my conexion with COPA in Los Angeles. I am wondering if I could have access to my stuff before going back home in Vancouver. My family is waiting here for the gifts that I bought for them. I am feeling really embarrased with this situation."

Positiv: "I liked how we got there safely."
Negativ: "I did not like the fact I was cramped."

Negativ: "Waiting for an hour on Tarmac upon arrival in LA"

Negativ: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"

Positiv: "All was good as it was not a Rouge plane."
Negativ: "Needed a bandaid as got a paper cut but it took forever for the stewardess to get me one.Had to remind her again."

Negativ: "Great"

Positiv: "Extra care for passengers"
Negativ: "Nothing"

Positiv: "Boarded late but quickly."
Negativ: "Plane was very old and it showed"

Positiv: "Clean aircraft."
Negativ: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"

Negativ: "Poor"

Positiv: "great seats much roomier than other airlines"

Positiv: "Upgraded unexpectedly"

Negativ: "Got delayed for almost 2 hours. Unacceptable"

Positiv: "On time. Clean. Efficient"