Hilton Los Angeles Airport

Negativ: They didn't mention that you had to pay 35$ a night to park. A 200$ room for the night should come with parking.

Horrible experience

Negativ: Our connecting Delta flight was cancelled due to the recent weather and system issues. We couldn't get another flight for 36hrs. After arriving at the hotel at 1am, I was told that a strict check-in time was 3pm. I explained the circumstances, but no one was accommodating. They kept explaining their check-in policy and advised not to fall asleep in the lobby or security would request us to leave. There were several travelers in the lobby for the same reason. As I saw hotel customers check out, I asking about room availability. I was told to wait until 9am when housekeeping arrives. At 9:30am, I asked for a room. I was then informed that I would have to pay $50 extra to get one of the first available rooms or continue to wait until 3pm! I had no choice but to pay extra. This was unacceptable!

Convenient but not enjoyable

Positiv: This was Convenient with the continuous shuttles and proximity to the airport.

Negativ: This hotel is in a serious need of an update for rooms. My room was on the third floor. Immediately walking into my non-smoking room I detected the smell of stale old tobacco have a room that had one smoking allowed. The carpet was old and the decor was dated. In the bathroom some of the woodwork showed moisture decay. The bathroom was small and the sink stood at about mid thigh of this 5' 7" guy. This was not what I would consider an ACA accessible room based on the size of the restroom so I don't understand why the sink was so low. Generally this room made me feel like I was staying at a seedy motel rather than a Hilton.

Positiv: Room has a lot of facilities. Lobby is huge and luxurious. Breakfast was somehow rich. Staff are friendly.

Negativ: Rooms were much smaller that the value expected vs. price paid. The toilet was not properly clean since there were long hairs in the sink and on the floor. Bathroom is so small for a Hilton.. I would have liked to have a personal scale in the room to weigh the luggage prior to going to the airport.

A bite disappointed...

Positiv: Location and the staff's are friendly.

Negativ: Seems the room didn't have much visitor, it's dusty. Also, the utility and slippers are not prepared in room.