Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
Für einen Linienflug ok. Hygiene voll in Ordnung. Alles in Allem schon ganz gut.
Zunächst wird bei der Lufthansa eine gegenderte Drohung ausgesprochen, nämlich, wenn die Gäste die Maske abnehmen sollten und sich den Anweisungen der Crew widersetzen sollten, würden die polizeilichen Organe am Bestimmungsort informiert. Das bringt schon mal "gute Laune" in die trotz 9 Mrd. Steuerzahlerstütze unveränderte Kabine. Die sieht dann auch so aus, als ob sie seit der letzten Stilllegung wegen Corona aus Kostengründen nicht mehr gereinigt wurde. Die Businessclass ist ohnehin eine Zumutung, nämlich die gleiche Bestuhlung, wie in Economy, nur mit einem leeren Sitzplatz dazwischen. Lufthansa sollte sich einmal ein Beispiel an Turkish Airlines nehmen, die die Zeit des Lockdowns genutzt hat, um für die Gäste ein Upgrade in Ausstattung und Verpflegung zu organisieren, die ihresgleichen sucht, aber bei der Lufthansa sicher nicht findet.
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Positiv: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Negativ: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Positiv: "Crew brilliant but seat very tight"
Negativ: "Boarding procedure slow and hectic"
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Negativ: "Will never use Lufthansa again"
Negativ: "das pathos"
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Negativ: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."
Negativ: "Verpflegung fehlte kpl"
Positiv: "Alles prima Sehr guter aufmerksamer Service"
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Positiv: "The flight was adequate."
Negativ: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."
Negativ: "The boarding gate has too little space and was chaos."
Positiv: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Positiv: "The Lufthansa app provides updates on plane status and gate number, etc."
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Negativ: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."
Positiv: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Negativ: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Negativ: "The whole experience"
Positiv: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Positiv: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"
Positiv: "Crew amazing"
Negativ: "No entertainment."
Positiv: "I liked size of the lavatory ,food"
Negativ: "I didn’t like selection of movies and seat wasn’t that comfortable"
Positiv: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Negativ: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Positiv: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Negativ: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Positiv: "Das Flugpersonal war sehr zuvorkommend aufgrund der 20 minütigen Verspätung"
Positiv: "Das Flugpersonal war freundlich und verbindlich. Die einzige Ansage aus dem Cockpit war eine Kurzansage: 20 Sek und zwar 20 Minuten vor Landung. Das hat sich überheblich angefühlt. Ist Piloten und Copiloten bewusst, wer deren Gehalt zahlt?!"
Positiv: "Sehr freundliches Flugpersonal, hoher Comfort auch in der Economy Class, Vegane Essensoption war sehr gut"
Positiv: "Lufthansa is an efficient operation."
Negativ: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."
Positiv: "Flugpersonal war sehr freundlich und hilfsbereit. Boarding ging auch sehr schnell."
Negativ: "Auf unserem Langstreckenflug bekamen wir zwei Mahlzeiten. Leider war bei beiden Malen ein Gericht aus, sodass ich immer das bekam, für das ich mich nicht entschieden hätte... Cola war nach ca 1h komplett aus"
Positiv: "Good variety of on-board entertainment"
Negativ: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Nothing the crew were very helpful
They booked me on two different trips, then the agents deleted both trips, and then my flight got canceled and they didn’t tell me
Positiv: "Great service and comfortable ride excellent staff"
Negativ: "Cannot expect better service"
Positiv: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Negativ: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
Positiv: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Negativ: "Nothing. Had a great trip!"
Positiv: "Courteous and attentive crew from baggage check in thru baggage claim."
Positiv: "Crew was very attentive...food selection was excellent"
Positiv: "Speedy boarding and good locker space"
Negativ: "Lack of room in seat especially with seat in front reclined."
Negativ: "Wenigstens Wasser ausgeben ohne zusätzliche Kosten"
Negativ: "Seats were really old and outdated"
Positiv: "Great crew, comfortable and smooth flight"
Positiv: "Good collection of movies"
Negativ: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Positiv: "Nobody are better hosts than the British. Great service, lovely people."
Positiv: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Negativ: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Positiv: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Negativ: "The seats weren’t comfortable enough for me to fall asleep."
Positiv: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Negativ: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Positiv: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Negativ: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Negativ: "One particular female member of crew could do with a refresher course in customer care service !!!!! I asked for water and she gave me something else, when I told her very nicely that I had asked her for water she began to argue with me that I hadn’t, I thought her very rude, (what happened to the customer is always right) I have been flying with Virgin for twenty years twice a year sometimes even three !!!! and never been spoken to like this from any other member of staff!!!!"
Negativ: "Everything incl customer service at the airport"
Positiv: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Negativ: "They switched my gate 5 times and lost my baggage."
Negativ: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Negativ: "Too much food - not enough time to sleep in comfort!"
Positiv: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Positiv: "I loved the movie choice!"
Negativ: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Positiv: "The crew were very friendly and attentive through out flight."
Positiv: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Negativ: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Positiv: "in flight experience is above average"
Negativ: "The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication."
Negativ: "After 14 hours the seats were like sitting on spikes"
Positiv: "food was good, and tvs in the seats."
Negativ: "wifi didnt work, was the whole reason i took this airline. most international flights are cold it was very hot"
Positiv: "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."
Positiv: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Negativ: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Positiv: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Negativ: "With seats being so tight causing an issue when getting in and out of seats."
Positiv: "Quantity of food was less for the dinner time..but overall experience was good.."
Positiv: "I thought the food was mediocre for business class"
Positiv: "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."
Positiv: "Neat plane, good food and service"
Negativ: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Positiv: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Negativ: "Vegetarian food selection could be better, need more content in movie selection"
Positiv: "Very comfortable and spacious seats, good air circulation and friendly crew."
Negativ: "Food and wine selections were limited and only mediocre. We flew economy plus."
Positiv: "Food was great, plenty of it also"
Negativ: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Positiv: "There are lots of relatively new movies to choose from."
Negativ: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Positiv: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Negativ: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."
Positiv: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Negativ: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"
Negativ: "BYOjet cancelled my flight"
Positiv: "It was a great experince we enjoy the flight other than the delay on the luggage"
Negativ: "one of my luggage was lost and delayed for 2hrs. We waited at the Airport for the luggage to arrive."
Positiv: "Great cabin comfort and entertainment. Very nice place to be."
Negativ: "Cabin crew less warm and professionally nice than Virgin. One point that needs addressing is that when the cabin crew or, even more so, the pilot came on the PA, the sound level was so much louder than that of the entertainment system. You had people jumping out of their seats and it was very uncomfortable."
Positiv: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"
Positiv: "Special assistance readily available"
Negativ: "The weather"
Positiv: "Arrived safely."
Negativ: "Bumped from business to coach and given a lousy $300 voucher."
Negativ: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Negativ: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Negativ: "Too freakin cold."
Negativ: "No personal entertainment system. Has to use my phone."
Positiv: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Negativ: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Negativ: "on time departure"
Positiv: "The crew were nice people."
Negativ: "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"
Positiv: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Negativ: "if I would’ve been in first :)"
Positiv: "Great crew! Comfortable seats!"
Negativ: "The seats could be bigger."
Negativ: "kleines Frühstück für umsonst"
Negativ: "Everything was fine, crew was great, but the wifi entertainment system is a joke. Its nice to allow passengers to connect and watch movies or shows, however, when trying to watch a movie it constantly buffers. More buffering then watching, to the point of just stopping and skipping it all together."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Knowing what carousel luggage was at - I suppose."
Negativ: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Plane too cold hard to sleep, no blankets or pillows"
Negativ: "late cold plane"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Wi-Fi was adequate"
Negativ: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Negativ: "Snacks, non usable Wi-Fi"
Negativ: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Negativ: "Time consuming during check in. Was not allowed to do the pre check in, so arrived to airport, waited around 20 minutes to check in, including my luggage. After that, had to wait around 45 minutes to drop my suitcase. After that, process was good and efficient. Plane left on time LIMA to Miami, and then Miami to NYC."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "2 hour late departure. could not get there story strait on why the delay, finally they went with weather delay. steward reminded me of a bunch of people unhappy with there jobs. need to work on customer service"
Positiv: "It was on time, crew members were great."
Negativ: "My video screen watching a movie froze the last couple of hours. Let the attendants know, nothing ever happened and reminded them a few times over the 2 hr period."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "i like the wifi internet that AA provided. Great movies"
Negativ: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Positiv: "Flugpersonal war super. Es gab häufig Essen und Trinken"
Negativ: "Leider ist das Flugzeug mit einer Verspätung von knapp einer Stunde losgeflogen."
Negativ: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Negativ: "Boarded the plane and had to wait on the runway for almost 3 hours after being delayed at the gate. Absolutely horrible with no compensation for our time whatsoever."
Positiv: "When we printed out our boarding passes the two seats that we bought were not listed. The agent at the boarding gate was awesome and got us two seats together. The flight was smooth and the flight crew was very good."
Negativ: "The time allotted between flights was too short."
Negativ: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"
Positiv: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Positiv: "Plane was not full and seats seemed spacious. Everything was on time."
Negativ: "the entertainment systems was very slow to respond to the touch commands on the screen."
Einsteigen ein Chaos und Gedränge! Beim Aussteigen noch schlimmer. Alles öffnet die Sicherheitsgurte vor Freigabe, reisst das Gepäck runter und sperrt den Gang. Da sollte TAP eine Schulung bei LATAM machen, bei denen das Aussteigen reihenweise und gesittet abläuft.
Einsteigen ein Chaos und Gedränge! Y Business und Touristclass wird getrennt und im letzten Stück wieder zusammengeführt ein"Y"! Beim Aussteigen noch schlimmer. Alles öffnet die Sicherheitsgurte vor Freigabe, reisst das Gepäck runter und sperrt den Gang. Da sollte TAP eine Schulung bei LATAM machen, bei denen das Aussteigen reihenweise und gesittet abläuft.
Trotz online Check in wurde die digitale Boardkarte akzeptiert. Es wurde na h Kontrolle des Personalausweises eine Papierboardkarte ausgestellt. Im Flieger sind die Sitzreihen noch enger als bei Lufthansa. Der Service an Board war recht unfreundlich. Selbst Wasser gab es nur auf Nachfrage, ansonsten geht der Service an einem vorbei.
Sehr unfreundliches und wenig bemühtes Bodenpersonal. Zwang sämtliches Handgepäck aufzugeben, anschließend war weniger als die Hälfte der over Head bin’s leer. Hinweis auf elektrische Gegenstände im Handgepäck wurde ignoriert.
Kostet viel und bietet wenig, die innereuropäische Business Class der TAP
Für Business Class nichts besonderes. Essen teilweise ungeniesbar
Wir sind von Berlin via Lissabon nach Teneriffa und zurück. Die Business Class hat einen akzeptablen Sitzabstand. Das war es aber auch. Essen ist substandard, genau wie die Lounge. Schlechter Kaffee und mieses pastel de nata :-( Ist seinen Preis nicht wert!
Wir sind von Berlin via Lissabon nach Teneriffa und zurück. Die Business Class hat einen akzeptablen Sitzabstand. Das war es aber auch. Essen ist substandard, genau wie die Lounge. Schlechter Kaffee und mieses pastel de nata :-( Ist seinen Preis nicht wert!
ees gibt kaum einen Gund, Business Class mit denen zu fliegen. Reihe 1 hat noch nicht einmal eine Overhead bin, man soll das Gepäck nach hinten bringen.
europäische Business Class lohnt sich nicht. Sie versprechen Dir Lounge, aber es gibt sie weder beim Start noch beim Ziel. Nur in Lissabon beim umsteigen. Und da werden fürchterlicher Kaffee und die schlechteste Pastel de Nata, die wir je erlebten, angeboten. Ganz ärmlich alles.
Für die Abgabe des Aufgabegepäcks 1:45 Min gewartet.
Negativ: "The clarity about baggage fees, really unclear and very expensive."
Positiv: "Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful"
Negativ: "TAP being on time and giving a reason why the flight was late"
Positiv: "The flat bed"
Negativ: "The Captain made loud announcements waking you up"
Positiv: "There is nothing to like about the flight"
Negativ: "There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it."
Positiv: "Good airline, great service, boarding process, on time departure and arrival"
Negativ: "No complaints"
Positiv: "Tap crew is very nice."
Negativ: "No turbulence"
Positiv: "The new A330-Neo is a lot more comfortable than any other recent airplanes. Loved the space between seats and entertainment is outstanding too. Food was very good and the crew exceptionally friendly."
Negativ: "Nothing to complain about. Everything was outstanding."
Positiv: "Sehr saubere, helle und moderne Kabinenatmosphäre.Trotz der kurzen Flugzeit gab es Snacks und Getränke. Sehr freundliches Bordpersonal. TAP, sehr gerne wieder."
Negativ: "Die Qualität der Lautsprecher an Bord sollte geprüft bzw. verbessert werden. Die Soundqualität war bezüglich der akustischen Verständlichkeit schlecht."
Positiv: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Negativ: "Deben mejorar la comodidad de los asientos"
Positiv: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Negativ: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."
Positiv: "Chief of the cabin"
Negativ: "Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff."
Negativ: "Somehow, ticket was not being accepted to board on TAP's flight. Crew had to manually check it"
Positiv: "The flight crew was great. The boarding crew and gate staff where rude."
Negativ: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."
Negativ: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Positiv: "Great Crew nice plane"
Negativ: "Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive"
Positiv: "Nette Crew"
Negativ: "Essen - kein glutenfreies Menü"
Positiv: "Not much"
Negativ: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Positiv: "Die Crew"
Negativ: "Das Essen. Die Unterhaltung."
Positiv: "Überpünktlich!!! Steckdose am Sitzplatz"
Negativ: "Alles ok!"
Positiv: "Die Besatzung war wie immer nett"
Negativ: "Über 2h Verspätung und wie toll wäre es, wenn TAP nur einmal pünktlich sein könnte"
Positiv: "Verspätung wie schon üblich bei TAP"
Negativ: "Einfach nur mal pünktlich"
Negativ: "Flug verpasst da Anschlussflug gecancelt"
Positiv: "Flug gecancelt"
Negativ: "Benachrichtigung das Flug gecancelt wurde"
Negativ: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Negativ: "Seats do not recline on this plane."
Positiv: "Leg room. Help with connecting flight."
Negativ: "Good was ok. Could have been better"
Negativ: "Bei lufthansa Tarif mit Sitzplatzreservierung gebucht, TAP lässt sich das dann nochmals bezahlen. Umsteigeverbindung zu Eurowings, Gepäck durchchecken nicht möglich, also genug Zeit einplanen um das Gepäck abzuholen und wieder einzuchecken! Nach dem getränkeservice versammelt sich das Bordpersonal hinten im Flieger zum schnacken."
Positiv: "Freundliches Personal"
Negativ: "Sitzlehne bewegt sich nicht Kein Entertainment"
Negativ: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Positiv: "Cancelled flight. Charged for bags even though we prepaid for them."
Positiv: "Pünktlich gestartet, aufmerksames Flugpersonal"
Negativ: "Etwas verspätete Ankunft"
Positiv: "Flug war fast 1h verspätet"
Negativ: "Fächer für das Handgepäck völlig überfüllt"
Positiv: "Everything from the custumer service, flight departure on time"
Negativ: "Long waiting time for my connection flight but i booked it that way"
Positiv: "Eigentlich relativ viel Platz/Beinfreiheit."
Negativ: "Nach Verspätung von einer Stunde nochmals im Flugzeug eine weitere Stunde auf den Start gewartet."
Positiv: "Clean modern aircraft"
Negativ: "Left 35 minutes late; had to take a bus to the plane in Lisbon (no gate)"
Positiv: "New and clean planes"
Negativ: "Seats in the back with little legspace."
Positiv: "zweites Flugzeug E90 altes gerät Top in Schuss mit viel Beinfreiheit."
Negativ: "80 min Verspätung"
Positiv: "Flugpersonal war freundlich und aufmeksam. das erste Flugzeug war ganz neu A 320R"
Negativ: "flug 24 min verspätet :-("
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "La comida mediocre"
Positiv: "Guter Service"
Negativ: "We had one checked bag and it did not arrive when we landed. Told it was on the next flag but did not arrive until after midnight."
Positiv: "Nice staff friendly clean plane. Big plane for overseas. Enjoyed the variety of movies to watch for free."
Negativ: "Bathroom started off clean. 1/2 way into the flight not so clean. At the end no paper and dirty. Lack of maintenance in this area is a concern."
Positiv: "Three hour delay, endless gate changes and basically no information shared as to what was causing all the problems. Don't think I'll use Air Canada again if they can be avoided."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Crew was friendly and helpful. On time flight"
Negativ: "Food is just so-so"
Positiv: "I was bumped to an earlier flight after asking 'cause my original flight was delayed."
Negativ: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Negativ: "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "squeeze me into an earlier flight"
Negativ: "Everything good."
Negativ: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "This time I didn't have to pick up my luggage in Toronto, it was lucky!"
Positiv: "Comfortable econom."
Negativ: "Too many announcements"
Negativ: "The condescending flight attendant at the gate who wouldn't assign me a seat and gave me guilt for not paying for extra leg room or preferred seating when Air Canadas site wasn't working"
Positiv: "Les sièges étaient spacieux."
Negativ: "2 vols chez Air Canada, 2 vols annulés !! Plus de 4 h d'attente à l'aéroport !! 1 vol en raison de la météo (no comment) et l'autre en raison d'un nettoyage à faire de la réserve de carburant... Dédommagement minime de 10$ pour s'acheter qch en attendant !! J'espère avoir plus en contactant le service client..."
Positiv: "Very kind crew, comfortable seats, good movies"
Negativ: "I was never notified by text or email that the flight was delayed 2 hours! There was never an announcement made about options to standby for earlier flights. I had someone waiting for me at the airport for 3 hours! The flight home was very chaotic."
Negativ: "flight was cancelled after being loaded and pulled away from the terminal. waited for over 2 hours on the tarp and then they said the crew had run out of time and could not fly. They took us off of the plane and did not rebook us. It took everyone over two hours to get rebooked for the next day or even two days later. They almost had a revolt on their hand since they did not have a representative talk to us until the passengers started yelling at them. Very poor customer service. Just horrible."
Positiv: "Flight was delayed from take off by ATC @ LGA for two hours, flight attendants served us with refreshments & free ear phones, meanwhile the Captain kept us completely updated on the delay"
Positiv: "The flight was no cancel because the weather"
Negativ: "Waiting too much after landing in LGA"
Positiv: "My 55 min flight ended up taking nearly 3 hours since there were about 9 people that needed to gate check their bags. Air Canada needs to figure a better way to gauge the carryon situation. People had giant bags that just couldn't fit in the overhead. Also- there were far too many people with carry one. I paid to check my bag... then got stuck with my backpack under my feet and jacket in my lap for 2.5 hours as we sat on the runway."
Negativ: "To be honest, nothing specific stands out. The whole ordeal was pretty much a nightmare. We were offered some pretzels and water while we sat on the runway for hours."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "I think I got great fair, so thanks for that! getting a boarding pass was easy....it was nice experience."
Negativ: "I know it is a short flight....but how much does it cost to offer a snack and drink....$4/5 may be. we start quite early from home....flight may be just 1 and half hour but total journey for us takes more than 4 hours."
Positiv: "The crew was very pleasant and welcoming. The aircraft was very visibly clean, and my seat was comfortable. Most importantly the flight was on time and the boarding process was properly supervised."
Negativ: "I'm 65 years of age and have been travelling by air since I was 5. (You know back when airplanes had piston engines and propellers). So the tings I don't like are what you might expect. I don't like that I have to pay extra for a seat with adequate legroom. I don't like being charged for the most basic of Wi-Fi connections. (Delta's and Amtrak's are free). Although this was a very short flight, the passengers could have been offered the option of either cookies or pretzels, instead of everyone being stuck with pretzels."
Positiv: "In flight entertainment"
Negativ: "The credit was not polite and quite unfriendly."
Positiv: "The van that waited to quickly take us to customs and then to the gate to escort us to our connecting flight (which had been held for us) was incredibly welcome and helpful. I am grateful for that consideration and effort made on our behalf. The flight staff was excellent. Everything seemed to go very smoothly. I really liked the built in screens (& headphones) and entertainment programming made available to us."
Negativ: "The food was tasty, but portions were a bit small, particularly in the main meal."
Negativ: "Too far distance to get to immigration there was no assistants otherwise the flight was good"
Positiv: "My overall flight was smooth, the crew was friendly."
Negativ: "All of my Air Canada flights were delayed, it was a real inconvenience."
Negativ: "Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night."
Positiv: "I liked, that the staff was nice and friendly, I got my gluten-free food and there was enough entertainment (movies, movies, ...) to choose from, which made it a pleasant flight. Unfortunately, our flight from Munich to Toronto had a delay, so I couldn't make it to the connecting flight. Without having to ask or complain, Air Canada booked us on the next possible flight, which was the next morning, and gave us the boarding passes and a voucher for a Sheradon hotel close to Toronto airport, where I went by a free Sheradon Shuttle bus."
Negativ: "I would have liked to be informed more than two times in 30minutes at the boarding area, about what was going on with the plane having to start later. It's not the waiting that is the bad thing in my eyes, it's the not knowing what is going on, also for passengers arriving after the first announcement. I could imagine people being a little more understanding, if they know what is going on, as well as your staff being less busy to answer questions, but instead being able to solve part of the problem."
Positiv: "Nice interior. Free movies."
Negativ: "Air Canada is always delayed."
Negativ: "Mad dash thru Monteal airport to make connection after 30 minute delay. Rep just before customs had a bad scanner and couldn't scan my boarding pass on my phone. Sent me back to find an Air Canada rep in customer service. That rep's scanner worked, and then they had a five minute discussion about it. Had to go back thru passenger scanning. Flight's gate was changed. Finally got to gate, flight was delayed, no updated information. Another 30 minute wait on the tarmac. Flight attendant in business class didn't do a cabin check before take off, man next to me continued phone convo during taxi-to-take-off whilst two gentlemen in front of me had their seats back for take-off. Bad service."
Positiv: "The entertainment"
Negativ: "Having to pay to have a bit of extra comfor while traveling with a 14 months old"
Positiv: "Service was good and people were nice."
Negativ: "Almost no room if someone puts their seat back, food was not good, made an emergency landing when passenger said he was fine and caused everyone to be delayed."
Positiv: "The movie selection was very good."
Negativ: "The seats were so close to together that whenever the person behind me moved, I got hit in the back. Anything that was dropped on the floor was hard to get since they were so close together which also made it hard to get in and out of the seats. The main meal was fine, but the second meal was mediocre."
Negativ: "Not enough food for passengers on board. Flight attendants were visibly upset, rude, unable to handle the passenger load, uncommunicative when problems arose."
Positiv: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Negativ: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"
Positiv: "Spacious, leg room"
Negativ: "Temperature, cold. Needs interior upgrade."
Positiv: "Since we arrived at the airport very early we asked about whether we could change to an earlier flight. The agent was extremely accommodating and confirmed us on an earlier flight with no additional charge. Bravo Air Canada!"
Positiv: "On time and short! Everything was good"
Positiv: "The staff was so kind and outgoing! They made sure the flight went smoothly!"
Negativ: "Change of boarding gate at last minute, no food service in rear of plane due to turbulence however front of plane was served"
Negativ: "That we were 50 mins late taking off and it wasn't weather related."
Positiv: "Absolutely nothing"
Negativ: "A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating."
Positiv: "There seems to be more space at my seat in this plan and I received my luggage at the front of the line in LGA"
Negativ: "LGA airport is a mess, they closed garage B at your terminal and I have to walk at least 1/2 mile to pick up me car."