Anaheim Marriott

Good foe what you pay for

Positiv: The beds were comfortable

Negativ: The microwave & coffee pot in room didn't work, the bathroom door didn't close. The ac vents were falling off the wall, my boyfriend had to screw them back in

Sweltering!!

Positiv: Not being home.

Negativ: Profusely sweating in room. Would NOT cool down. We had 2 fans brought up...no dice. It was like hanging out in a convection oven.

Sold My PrePaid Room to Another Guest - In real estate this is fraud.

Positiv: After discussing with manager Francisco for some time he reluctantly offered some compensation other than a token $50. The convention center is right out the front door and parking is the best for the Anaheim convention center.

Negativ: I prepaid for my room over 3 months in advance and Marriott decided they could make more money by selling my already paid for and booked room to someone else and then tell I'm sorry. So after having my money, making interest on it they then sold the same room to someone else at a higher price and said sorry we don't have a room for you, sorry for the inconvenience. We'll put you (my wife, kids and myself) in another hotel away from your convention where you are an exhibitor, cosplaying and on panels. Unfortunately this is the 4th time in a row that Marriott has severely under performed. This is no longer an isolated incident but a complete brand change from the Marriott I have always know. I would rate them at a 2 star at best with the new corporate image they have chosen. However the alternate hotel where they referred my Hyatt House was awesome. I wish they were at the convention center and I had booked with them. Marriott said I will have to contact Kayak to get refunded on the night that that Marriott did not have a room for me. Just one more hassle and present from Marriott for me. Oh and they gave me a "I'm sorry give bag" in the room with a different guest name on (evidently they did this to a min of 5 other individuals) and the 4 little chocolates we so awful that my 8 year old sone who will eat anything asked me if he could spit it out in the trash. I of course said yes and I had the same simultaneous reaction. I'll leave it at this.

Negativ: There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.

OLD AND DIRTY ROOMS

Positiv: LOCATION

Negativ: the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.

Positiv: Close to Disneyland and it's a nice area

Negativ: No body soap or toilet paper was in the room and had to pay to park and pay for internet