Extended Stay America - Anchorage - Downtown

Negativ: Was really disappointed with our stay. Had to pay for parking, was issued a parking pass but wasn't guaranteed a parking spot. the staff was rude and not helpful at all. The floors were dirty enough to turn my feet black. We stayed for two nights and didn't have room service. I went to front deck and the guy said the only clean the room if you stay for a week. So I could only get clean towles if I went and got them from the front desk. Had high hopes but was won't be staying here again.

Positiv: Good location. Comfortable. Although they tried to charge me twice which was very inconvenient because I'm still waiting on my refund to get back into my account.

Negativ: They had inexperienced front desk workers but issue was taken care of

Positiv: Not much of anything

Negativ: No parking, dirty linen, uncomfortable beds

Review

Positiv: Good location. The woman working the mornings was very helpful to correct mistakes made upon arrival. Free coffee.

Negativ: Hot tub was inaccessible. Loud guests during quiet hours. Broken key card readers.