Hotel de Berny

I booked two suites at this hotel, and requested early check in. Upon arrival the rooms were not available, which is understandable, because it’s based on room availability. When we finally got to our rooms we realized that the rooms were very hot. The thermostat was in celsius, so we had to turn it to a cooler temperature. The rooms never got cool. Throughout our week stay we had to go to the front desk and repeatedly ask for the rooms temperature to be turned down. There was never a temperature adjustment. We had to sleep with both balcony doors open in order to get cool air flowing in the room. The rooms were so hot that I got sick for 2 days. It was terrible! Every time we went to the front desk to ask for assistance, we were assured that they would assist us, unfortunately that was never the case. Thoughout our 7 day stay at the hotel we had to repeatedly ask for face towels to wash our face. We only received face towel replenishment once throughout the stay, and each time we asked for them they told us that we would receive them the following day. It was so awful. In one for the rooms that we booked, the water in the tub would not flow down the drain, how disgusting! There was no help with that either. There were times when we went down to the lobby to ask for assistance and no one was available to assist. They have a room that sits to the left of the check in desk and during the middle of the night, the staff that was on duty stayed in there constantly! We had to ring the bell so many times for them to come out. There was one time that we came down around midnight, and the back door of the hotel was open! We immediately rushed to our rooms because we felt unsafe. There was no one at the front desk and the back door was open? That would’ve have allowed anyone in the hotel at any time with no security check. I would not recommend this hotel to anyone!There was one positive thing about the stay at the hotel, the breakfast was nice. The lady that was on duty nice