Residence Inn by Marriott Birmingham Downtown at UAB

Comfortable bed, size of room, location of room, 2 large TV’s, windows & view.

Some rude staff, did not return cell phone after they looked at it for reservations, after we got up to our floor noticed it missing & went down to get it & it was sitting there with no one @ front desk. Returned drivers license & credit card & NEVER apologized for that incident! Parking is horrible people park in spots that are not designated spots. $10 to park there? No security, no covered parking, lot not fenced anyone can park there free. I saw no one checking the cars parked in the lot. Swimming pool not clean & wet towels & mess left there overnight. Too many wild kids in the pool also after pool closing hours. Next time will stay elsewhere there. Maybe Hilton or Homewood Suites in Birmingham. Other incident I should mention is they could not find my reservations I made in advance because they said a 3 rd party had last name wrong. They took middle initial & added to last name. I figured it out not them! That set the tone for my trip. After my phone was not returned made it much worse. Very unprofessional the way it was handled. Had to hand my phone over with email to prove I had reservations! That will never happen again. I will hold my phone & let them read it from my hand. Looked like they snooped through it until it locked on them. Talked to a supervisor about it all she did was apologize after I told her the front desk did not. Just so very unprofessional!!! Anything that happened front desk tried to blame on someone else. I know that routine.