Hotel des Galeries

Location, design and comfort.

Too many things, but mostly the feeling that the place is losing its class and charm. The staff were indifferent to the edge of rudeness; they had to be reminded about our questions, and blaming it all on new management and environmental concerns is not the best customer support angle. Especially when the shower box floods. It makes sense to remove bathrobes, slippers and shower caps, but somehow the price of the room stays the same - and if bathrobes (thankfully!) were still available on request, it should be the staff's job to offer it first, and not remember the possibility after a long conversation. A floor mat instead of a hand towel and the empty toiletries box that welcomed us didn't help either, not the explanation that the most natural place for bathroom tissues is a drawer in the hallway. We've been here before and the staff was never friendly or warm (not to mention professional) but this time it felt like dealing with campus students when the new manager is clearly away. Yet, before you go after your staff, check your policies.

Location & Cleaning

Toilet

Breakfast was good, all fresh fruit, bread etc. Location was right in the middle of everything.

only some rooms have air conditioning. Dyson Fans don't count for me. Hotel is hard to find and not easily accessible by car. Some taxis in Brussels drop you off somewhere else because of construction. Never happened anywhere else. I guess, they can get away with it. Make sure to take a picture of their licence etc.

the room was lovely and the view from the window was beautiful