Great experiencePositiv: The car I reserved was not available however they offered a lower model with GPS. They gave a manual when I needed an automatic. Customer service was very prompt and responded to the multiple errors with an upgrade at a reduced price. Negativ: Beware of the parking garage at Brussels airport rental garage. It's a horrible place to find and navigate.
Fraudulent and terrible companyPositiv: Car was clean and somewhat new. Original deal sounded good.Negativ: I booked via Kayak, then got a confirmation email from Avis. I am from the US and was booking a luxury car (E class or similar) for Europe. I was quoted 563.29 (USD) at that time, which is why I booked it.
The problems began when I arrived at the car counter in Brussels.
1) they requested that I have an American Express card only (never heard of that in my life) to put a large deposit down on the car. I don't have an American Express card and did not book with one. Not once on any email to me did they mention I needed that.
2) so, I was forced to not get the car I wanted for the trip of a lifetime in Europe. Instead of an E class Mercedes, I was told I would get a VW Toureag, then was given a VW Passat Wagon, NOT EVEN CLOSE to an E class Mercedes, for a new price of 967.44 Euros = 1160.93 USD. I'm sorry, what?? So I get a worse car and my price DOUBLES? Not to mention this experience took over an hour and had to be restarted 3 times, taking away from my vacation time.
3) When I dropped the car off, I end up being charged 1293.02, even MORE than the above figure.
I realize I purchased insurance, which would be more. I also realize that I returned it with less than a full tank, and was charged over $105 Euros (how is that even legal for a half tank refill?), but my price increased by over $740 for a WORSE car.
I would like this email to be sent to a supervisor so I can get a refund on what I can only call very shady and misleading business practices. I was unable to change things at the counter at the time because I was overseas.
Car rental avisPositiv: I liked that they upgraded us into a higher class car. The dropoff was very easy.Negativ: Changing of the car model
Negativ: I was ultimately charged more than three times what I was quoted through your site and I later learned that by using KAYAK my price was even higher .
fraudNegativ: We paid a very high premium at the airport for insurance. The clerk took advantage of the fact that we arrived in the evening with 3 children. The price came out 796 Euros for 9 days. The site had only a supplementary insurance option. Finally we only made basic insurance. Finally we came out with the highest price of all the companies. We have often rented vehicles in the past and this is the first and last time we will hire Avis. We are considering filing a claim due to fraud.
Negativ: Wanted a car I could get into and out of easily, got a Megane which was very difficult for this old guy.
Central locationPositiv: We switched our drop off after the terror attempt at another train station. This location (because of the drop off time) made it a lot harder to get the the airport. And there was little in the way of security. We ended up taking a taxi instead of the train. Not Avis fault at all. Just a complication. Negativ: See above
Great Service Positiv: The service reps at the rental counter were extremely helpful with my reservation even though I had made an error in my desired pick up time.Negativ: The van was missing the rear window wiper which greatly reduced visibility during the few heavy rain driving times. Not a serious risk however.
Positiv: Clean. Easy to drive. All our luggage fit.Negativ: Car turned off each time I came to a stop with my foot on the break. Restarted when I released the brake. Annoying! When I returned it, I told there is a button to turn this feature off which they did not inform me about.
Positiv: We rented a car for $ 340 via Kayak. Upon arrival in Brussels, they told us they had a Mercedes ready for us for $ 550. We canceled the reservation and went to Enterprise.
Positiv: Dropoff was easy and simple. Got an an immediate recipt in my email and everything was fine.Negativ: Pickup was terrible. We arrived at 20:30 to Brussels and there was no one in the office at the terminal only in the parking lot. Some of the other agancies were still open. There was a very slow person in the parking lot office and although there were only 2 cars in front of us in the queue we waited 75 minutes (with 2 children and a baby outside the office). Other than that everything was fine.
Negativ: The rental was great until I went to return the vehicle. It started with the Return Agent who took close to 15 minutes to check it out. Then he noted a black scuff mark on the back passenger door. He took another 10 minutes determining that Avis wanted to charge me 725 euros. There was no paint removal -- just a scuff. When I become outraged - his reply was - that is what it is and what the computer states. I even tried to take a picture of the "damage" and it would not even show up on the picture. I asked to speak to a manager & was told I needed to go all the way into the airport terminal. I went into the Kiosk & spoke to someone there who came out with another Check-in agent & both agreed there would not be a charge - there was no paint damage. The Kiosk Agent brought me in to the Kiosk & ended my rental agreement with only the rental charges ($101 for 3 days). He stated that the Check-In Agent was new. To me, that is no excuse - you just cannot read a hand-held computer - you need to use your brain & have customer service skills - both of which this agent lacked, I was so very upset with the whole experience. To me - it felt like a scam. I was asked what type of insurance I had - sort of seemed like they wanted to scam the insurance company.
Ups and DownsPositiv: The car was nice, everything was very convenient. It was an easy pick up.Negativ: After picking the car up, I looked at my order for what I had to pay, and I noticed that there were lots of fees that came in after the fact almost doubling the price shown on the website.
Budget car rental in Brussels Gare MidiPositiv: I was given an upgrade, so was very happy.Negativ: Finding the office during pick up and the garage for drop off were both confusing, but that's typical in many European cities.
Negativ: I ordered a 7 seats car, but a 5 seats car was supllied.
i ended up renting two cars because we are a couple with 4 kids.
The location does not have the right sign.Negativ: We rented it through Dollar. We were looking for a Dollar counter. Then, we saw Hertz and then asked them where is Dollar. They told us they also did Dollar. Just a bit confusing.
Negativ: We couldn't find the company and the staff couldn't say their localisation. They didn't know where they were and how to reach their office to pick up the car! They just said that they where located at the Brussels Airport
Die Lage habe nicht das Recht Zeichen.Negativ: Wir hatten es über Dollar. Wir waren auf der Suche nach einem Dollar Schalter. Dann sahen wir Hertz und dann gefragt, wo ist Dollar. Sie sagten uns, dass sie auch nicht Dollar. Nur ein wenig verwirrend.
Positiv: Everything was good.
Positiv: Kindly personal , the person who gave me the car was very nice also they give an upgrade very nice car for no charge
Brussels fine. Amsterdam terrible.Positiv: Pickup in Brussels was easy. Car was a pleasure to drive, comfortable.
Positiv: Car was great, clean and fun to drive. Negativ: Brussels airport office should have instructed me on how reverse worked. Almost hit a Maserati before I figured it out. Whew.
too expensive. Negativ: when i returned the car back to brussel you charged me 94 euro for the fuel. i didnt exept that and went to shell's station to fill the tank that cost me 25 euro!!!
not fair business
Good service, helpful.Positiv: Nice car, with the features I requested. Available for pickup right away. Gave me info I needed for the drop off.
Positiv: Car was better than expected. I made an error in my reservation and they were able to change the location for pick up and drop off with no problem.
Positiv: From reservation through return, the whole process went very smoothly!
Positiv: Pretty new carNegativ: No body there at the drop off.
They charged me around 30 € after I went back home and no body told me why? Or emailed me at least.
Positiv: Alles war gut.
Brüssel in Ordnung. Amsterdam schrecklich.Positiv: Abholung in Brüssel war einfach. Auto war ein Vergnügen, hier zu fahren, komfortabel.
Positiv: Auto war toll, sauber und es machte Spaß, hier zu fahren.Negativ: Brussels Airport Office hätte wies mich auf wie umgekehrt funktioniert. Fast genau vor einem anderen Maserati ausweichen habe ich es herausgefunden. Puh.