Hotels in Kaifu - Changsha

Negativ:: Guests required from the hotel airport pick-up service at their arrival. Despite receiving confirmation from the concierge, they forgot to pick up the guests at the airport,....was very inconvenient for them. As well their request to drop them off at the airport at leaving, was also refused, stating their departure was too early....non-acceptable from a 5-star hotel :(

Positiv:: The view is good and location is very convenient~ just next to the Wanda mall

Negativ:: Not that close to public transportation

Positiv:: Bed excellent,breakfast excellent,reception was very good.

Negativ:: Only 1 coffeine coffee bag for 2 adults and no milk in the room

Positiv:: Location is good, very easy to found many good food.

Negativ:: Nobody help us get a taxi, the bellboy just ignore us.

Positiv:: Very nice hotel, the rooms are big and the beds very comfortable. Large choice of Western and Chinese food for breakfast.

Negativ:: The swimming pool is too hot to swim comfortably, but the sauna and jacuzzi are nice.

Positiv:: Decent breakfast. Location close to shops. malls, and restautants.

Negativ:: Money exchange only possible through machine, and the machine out of service.

Positiv:: Location and dinner were excellent. Rooms were very comfortable

Positiv:: Good location, nice room, very convenience to have food and walk around.

Negativ:: Bell boy will not help you get a taxi when they see you stand there.

Positiv:: best breakfast kind reception

Negativ:: lack of amenity no shaving tool

Positiv:: Nothing short of 5 star hotel.

Negativ:: Money exchange possible only from machine. And the machine out of work!

Positiv:: Great location with beautiful view. Friendly staff and providing friendly services

Positiv:: Das Frühstücksbüffet ist das beste, das wir weltweit bis heute angetroffen haben. Im selben Raum wird abends für eine Pauschale um die 40 Euro eine Auswahl an internationalem Essen inkl. aller Getränke, auch guter Weine, angeboten, was ich so auch noch nie erlebt habe.

Negativ:: Wir hatten zwei Zimmer gebucht, eines davon hatte eine sehr schlechte Luft. Am nächsten Tag wurde dddaas Zimmer gegen eines mit Balkon getauscht.

Positiv:: Beautiful hotel with wonderful staff. Lovely touches like a soft toy left on our bed at turn down and 4pm late checkout. Really top class breakfast buffet on the ground floor

Negativ:: Surprised that we had to pay for movies - first time we have done that at a 5 star hotel

Positiv:: Schnelles und unkompliziertes Check in, Hilfe bei allen fragen

Positiv:: Great views, great service, FIRST CLASS FOOD, great hotel

Negativ:: Our room (1826) had a constant puddle of water on the carpet next to the bathroom entrance, maybe there is a leak somewhere.

Positiv:: Pleasant evening walk along the river

Negativ:: A hit isolated

Positiv:: Helpful and nice staff, though no/ or very less English but they tried always to understand and provide me what I wanted. Very good buffet for less money.

Negativ:: As international hotel I would allow myself to say, that more lingual knowledge of staff would be great for better communication.

Positiv:: It was a nice stay. Thats my second stay in this hotel. comfortable bed and pillows. Very clean and friendly staff.

Positiv:: The room was comfortable and spacious. Breakfast was delicious and varied. The restaurant on the ground floor of the hotel is also excellent.

Negativ:: It took a long time to check in, and the reservation was not confirmed properly. But there were no other problems. employees being very kind.

Positiv:: Staff are particularly helpful

Positiv:: room and food great

Negativ:: deposit price they initially tried to charge; double the room price - outrageous

Positiv:: Great rooms, friendly staff, clean and comfortable, great views outside

Negativ:: A bit far from the centre, needed taxi each way. Good thing taxi to centre is only approx 15-20rmb.

Positiv:: Lage ist gut, wenn man direkt vom Bahnhof kommt.

Negativ:: Man betritt das Hotel eher durch den Hintereingang. Obwohl die U-Bahn Station nur 30 Meter entfernt ist, muss man den Eingang suchen. Eher ein klassisches chinesisches Hotel (Rauchen im Zimmer) und durchschnittliches Frühstück.

Positiv:: The rom was clean room and has a comfortable bed. Staff are friendly and helpful. The hotel has a convenient location very close to a subway, malls, stores and restaurants. It is also only two stops on the subway away from Jujizhou park (a big and interesting park in the middle of the river with a large Chairman Mao statue).

Negativ:: Buffet breakfast has a good selection for Asian customers, it has an average selection for foreigners, quality of western food is ok but not great.

Positiv:: Location of the accommodation is ideal, minutes away from various malls and just beside the Wuyi Metro Station. Counter staff was friendly and courteous. Lulu Xiao who served us was efficient, helpful and professional.

Positiv:: One of the best service hotel in China, especially their front desk staff Larry Luo!!!

Positiv:: the staff are excellent

Negativ:: cigarette smoke everywhere, in the corridors of the rooms, the lifts, the lobby, the gym, the swimming pool, totally disgusting and unacceptable

Positiv:: Staff were very nice and helpful.

Negativ:: Breakfast need to upgrade more international for foreigner too. Most of foods were made for Chinese.

Positiv:: Superb location in the CBD, right at the Wuji Square metro station. Shopping and Food options all surrounding the hotel. Customer service was very good and had a good command of english to help the process go smoothly. Facilities at the hotel are great. Room cleaning was excellent. Very comfortable bed. Room was truly "No Smoking" - no taint of previous smoking in the room. Price for the hotel very reasonable by Western standards.

Positiv:: Newly renovated and everything was beyond my expectations!

Negativ:: Nothing!

Positiv:: Very comfortable bed, friendly staff and the best location.

Positiv:: Nice clean and comfy rooms. It’s located right next to the metro station Wuji station.

Negativ:: It had 36 degrees celcius on the day we were in Changsha and the air conditioning couldn’t really cope with that.

Positiv:: Room is spacious! Shower is really good! Eateries are just below the hotel, and Pozi street is just a short walk away down the main street.

Negativ:: No mini fridge. Main entrance is hard to find (not facing main street).

Positiv:: Das Bett war toll und die Suite (gratis upgrade!) war sehr gut ausgestattet. Das Personal hat meine Beschwerde ernst genommen und den Manager der Spa kontaktiert.

Negativ:: Das Front-Desk Personal konnte mittelmässig Englisch. Obwohl wir ein Zimmer gebucht hatten, haben sie uns ein upgrade gemacht und eine Suite zur Verfügung gestellt. Die Suite roch leider nach Zigaretten (trotz NO-SMOKING policy) und ein Wasserrohrgeräusch hat für ein paar schlaflose Stunden gesorgt. Das schlimmste war aber das Personal im Fitness und in der SPA. Das SPA Personal war unprofessionell, sie konnten kein Wort Englisch, haben gekichert und FOTOS von uns gemacht uns sie ins Internet gesteckt!!! HORROR!

Positiv:: The bed was very comfortable.

Negativ:: Unhelpful staff. Wouldn't even book a taxi for me. Dirty room with brown peeling wallpaper didn't resemble attractively clean profile pictures. Chinese man banging on my door at night, screaming. Unable to wash or dry clothes even though it was advertised.

Positiv:: Staff in morning shift. They helped us a lot with good service mind even though they could not speak English. Not like the lady during night shift.

Negativ:: Cigarette smell in the room. I couldn’t sleep! I went ask the lady at the reception (night shift) about the smell , she said ‘I know’ and when i ask about if i possibly change the room? She said i can go look myself. She doesn’t know if it has no smell or not. So i was just.., okay just one night and might mot come back.

Positiv:: It’s on an old and bad maintained street, but Close to the river bank and an old tourist street. Bottle water provided every day.

Negativ:: Bathroom door can not be shut, bathroom fan is very noise. Two Midnights over three days were very noise from walkway and next doors.

Positiv:: Bed was fine...cleaners friendly....some of the reception staff were able to help with queries

Negativ:: Bed was clean but the room wasn't very clean....curtains and wall paper stained and well past their 'use by' date. Shower room could do with thorough clean. Smell of cigarette smoke in room and pervaded hotel generally. Someone slipped cards soliciting for 'girls' under the door - sometimes multiple times a day! Hotel was noisy generally and we were woken by shouting in the middle of the night (3am) one night

Positiv:: Good wifi. Plenty of hot water and heat. Comfortable bed. Good location. Quality furnishings.

Negativ:: The evening staff said they would phone for a taxi in the morning. The morning staff said they couldn’t do that. Disappointing.

Positiv:: Location is 15 minutes walk to city centre and pedestrian street where food and shopping are centrally gathered. On street level just a few doors down are a bakery and Taiwanese breakfast place that opens early if you need breakfast. Staff are patient and helpful but probably helps that we spoke Chinese fluently to communicate with them. Relatively clean, despite other factors make the place feel run down, but if you observe it's actually clean, so the cleaning staff does a good job.

Negativ:: The bedrooms looked NOTHING like the photos and were very old and wall paper was peeling of the walls…we had to request to change rooms and I requested to view several rooms before settling on a decent one. (NOT pictured is the bathroom in my old room that was dinky and dark.) Strong smell of cigarettes in the hallway, but the room we were in was aired out. You still have to walk through the hallway to get to your room though… Some of the rooms are slightly newer than others, so I suggest that you ask to change rooms if you get a really old one. The fifth floor seems to be better, and the fourth floor one side of the floor has better rooms than the other. The hotel is situated near the city centre and this is an old city with lots of history so naturally city centre buildings tend to be older, but the hotel rooms all look out onto old, torn buildings so you won't get a view at all with this hotel. The view is actually quite disheveled and uncomfortable to look at.

Positiv:: Location is 15 minutes walk to city centre and pedestrian street where food and shopping are centrally gathered. On street level just a few doors down are a bakery and Taiwanese breakfast place that opens early if you need breakfast. Staff are patient and helpful but probably helps that we spoke Chinese fluently to communicate with them. Relatively clean, despite other factors make the place feel run down, but if you observe it's actually clean, so the cleaning staff does a good job.

Negativ:: The bedrooms looked NOTHING like the photos and were very old and wall paper was peeling of the walls…we had to request to change rooms (for various reasons I had booked one single room and one double room) and I requested to view several rooms before settling on a decent one. (NOT pictured is the bathroom in my old room that was dinky and dark. Pictures are of the bed and walls of the old room, bathroom is of the room after changing rooms) Strong smell of cigarettes in the hallway, but the room we were in was aired out. You still have to walk through the hallway to get to your room though… Some of the rooms are slightly newer than others, so I suggest that you ask to change rooms if you get a really old one. The fifth floor seems to be better, and the fourth floor one side of the floor has better rooms than the other. The hotel is situated near the city centre and this is an old city with lots of history so naturally city centre buildings tend to be older, but the hotel rooms all look out onto old, torn buildings so you won't get a view at all with this hotel. The view is actually quite disheveled and uncomfortable to look at.

Positiv:: I like staff she is very kind and help me for everything, they can't speak English but they try to explain and help me The location is nice near shopping area you can walk about 10 minutes The Hot pot restaurant near hotel is good, I recommend to enjoy

Negativ:: It's small room but OK suitable with money to pay

Positiv:: Location and bed is comfortable.

Negativ:: Cigarettes smells in the room.

Positiv:: The room was so clean and meet the standard of 3 star hotel. The staff were so helpful although they could not speak English well. The location was great as it was walkable to metro, malls and walking street.

Negativ:: The wifi was very slow. I barely connected to any websites.