Hotels in Kemer

Positiv:: Food, polite staff, a-la carte restaurants, car rental.

Negativ:: Too loud music from neighbouring hotel (in the last eastern wing's rooms).

Positiv:: Great location! Very Good food at the buffé. The service was excellent!

Negativ:: The food at the a la carte resturangs was an disappointment.

Positiv:: Good location.

Negativ:: Very unhelpful hotel staff. On arrival refuse to accommodate. Double charge me. Did not return a full amount of first payment through booking. Had to pay cash on arrival. Drain all my cash for holiday. Spoken with a few members of staff to resolve the problem, but every time they had to change their mind.

Positiv:: The entertainment team was fantastic.

Negativ:: Nothing

Positiv:: best place to stay and have fun in kemer (kiris), room, food, staffs, facilities, everything you'll find in a 5 star resort they have it.

Positiv:: Clean, luxurious, pretty greenery

Negativ:: Staff at main restaurant barely speak English & are over worked.

Positiv:: Almost everything including the night shows but special mention goes to the staff: I travel a lot and this is one of the most helpful staff ever seen. My thanks go to: Alphonso: “Muchas Gracias Hermanito”.. Thanks also to Miguel, Musatafa and Andrea on the beach, to Azra for the service and especially the excellent tea and the smile, to Mufida, Yana and Leila in the kids club, to Irena for the pastry and delicious Ice Cream, to Murat for the delicious dishes in the Turkish restaurant and the excellent service he provided, Abdulla for keeping the beach clean and Tatyana for her smile... I forgot many others but in 9 days, I really enjoyed knowing all these people.

Negativ:: If i have to mention something In this section it’s going to be about the Italian restaurant which could be better in terms of variety of food.

Positiv:: dinners are correct

Negativ:: Bad hotel. Bad service. To many people at hotel area. Everywhere you have to wait. Promised as ultraall inclusive but there are very strange drinks. Meals are not bad but you have to ask 3-4 times to have a glass of vine because they sel botles of Georgian vines. In compare with similar hotels in area (for example Kaya BELEK) this hotel is far far away...

Positiv:: (This review is written for a friend who I made the booking.com reservation for. We stayed at the same time but by 2 separate reservations). Clean, comfortable, helpful, relaxing. Great location to shops and restaurants. Quiet at night. Absolutely loved this hotel. It was the best of 4 hotels I stayed at in 4 different places within Turkey.

Negativ:: Nothing

Positiv:: 10/10 Professionalism from welcoming introduction until we departed. Good English. Very clean, very relaxing. More boutique style than family oriented for stays. Excellent buffet breakfast with quality food that did not get boring. Very nice to have a coffee machine, tea and fresh cold water/cherry drink 24/7 without charge. Swimming pool very clean. Comfortable bed. Lovely tiled bathroom with quality fittings. Good hair dryer

Negativ:: Nothing. Please note the pool is too deep for children unless you have floaties on their arms or safety swimming tools.

Positiv:: Staff’s response for the requirements as well as the availability.

Positiv:: Very respectful and friendly staff. Especially two receptionist. (Chala and her sister) they were really helpful..

Negativ:: Limited kind of food for breakfast.

Positiv:: The owner and staff are friendly. AC was awesome with no noise. Location is good.

Negativ:: Dinner was poor with little variation. Room was underground.

Positiv:: Staff is unbelievably friendly and helping, thanks a lot for the wonderful stay. The rooms look really nice and are always clean. Breakfast is good and the location superb! It's quite, but right in the heart of Kemer, so many restaurants within 5-10min walking and good ones at that! Especially as a traveling couple it's really nice. Additionally the beach is close enough to walk, but the hotel offers a shuttle service just in case. Definitely recommended!

Positiv:: Alles andere war perfekt. Besonders ist das Hotelpersonal ist nur zu loben, das stets bemüht war zu helfen. Die Mitarbeiter sprechen mehrere Sprachen: Englisch, Russisch, Deutsch.

Negativ:: Ich hätte mir gewünscht, dass der Wellnesbereich einwenig besser ausgestattet wäre. Es gibt zwar Hammam und Sauna, aber keinen, der eine Massage oder Peeling usw. machen könnte. Außerdem ist zwar jedes Zimmer mit einer Klimaanlage ausgestattet, im Flur und Treppenhaus ( Glasdecke) ist es extrem heiß gewesen, so dass man nicht wirklich das Zimmer verlassen wollte. Die beide Punkte sind aber Kritik auf hohen Neveu.

Positiv:: Everything else.Very clean hotel.Friendly staff. Lovely room.silent air conditioning .Breakfast very good .swimming pool looks fabulous.

Negativ:: Top sheet was a rough sheet ,called a pike. Would have loved an ordinary top sheet

Positiv:: Sehr nettes Personal und immer hilfsbereit. Frühstück und Abendessen war gut und alles vorhanden. Wasser, Kaffee und Tee standen jederzeit zur Verfügung.

Negativ:: Familienzimmer im Untergeschoss, neben Waschraum und Lager, war etwas laut. Sofa im Wohnbereich nicht sehr bequem zum Schlafen.

Positiv:: I am known to be a regular travel worldwide and based born and brought up in Dubai where you already have high standards for hotels and services. With this said I was very pleased to see that the Hotel exceeded my expectations and specially the staff members: At the reception I would like to give a special thanks to all the staff I met : 1- CHALA 2- SALTANAT 3- MR ALI 4- I forgot her name but he was brilliant as well Once you travel to a foreign country you look for service and the staff in this facility have provided the highest standards of service one can expect. Thanking all of the staff at ELEGANCE HOTEL for making my stay at Kemer (ANTALYA) a memorable one. For travelers who shall stay at this facility , please do not miss out the chocolate cookies at the reception. :) Best Regards, Bilal Ahmed

Negativ:: Nothing.

Positiv:: Great swimming pool, modern rooms and friendly helpful staff.

Negativ:: The shower was tiny and I could not stand under it as I was too tall.

Positiv:: Zimmer und das restliche Hotel sind sehr sauber. Modern ausgestattet. Nettes Personal. Zentrale Lage. Fußläufig alles zu erreichen.

Negativ:: Zimmer sind sehr klein. Balkon hinten raus mit direktem Blick aufs Nachbargebäude. Zimmer lag neben Speisesaal.

Positiv:: There was one waiter who was lovely - I can't remember his name (Bakkar?) - he looks like Roger Federer's cousin! He was really nice. The Zumba instructor was also friendly. The third room we got given (after a LOT of insistence) was nice.

Negativ:: This hotel is not worthy of being called 5 star. I have a few bullet points to summarise everything that was awful, but I will expand below. Summary: - The reception staff were TERRIBLE. Worst I've ever come across and hopefully ever will. - Staff were pervy and inappropriate to women. - The "apartment" rooms were very dirty. - The food was so bad; not vegetarian friendly; almost all dairy products had gone bad; no variety through the week we stayed there; not real Turkish food at all. - The drinks were awful; cocktails were almost pure sugar; they had only machine coffee; had to pay extra for fresh juices. - The AC is turned off in the bedrooms after November, even though the rooms are stuffy and temperature was almost 30 during the day. - Awarded as an environmental hotel, but all water is given in plastic bottles, the cleaning staff leave the lights on, new towels are placed in the rooms even when you don't leave them on the floor. - A lot of facilities were closed; a number of their restaurants, the pier was dismantled a few days into our stay; the sunbeds were removed from the beach front too. So now, the details: **Continued in photos attached because I've exceeded the word limit**

Positiv:: Everything is good!

Positiv:: Das Essen war sehr gut und abwechslungsreich, das Personal stets freundlich und das Bett war sehr bequem, wir haben gut geschlafen. Auch bei einem kleinen Problem wurde mir an der Rezeption schnell und professionell geholfen.

Negativ:: Wasserkocher mit Tee und Kaffee auf dem Zimmer wäre schön gewesen. Fast ausschließlich russische Gäste, man konnte sich leider mit niemandem unterhalten.

Positiv:: very good

Negativ:: none

Positiv:: Preis-Leistung

Negativ:: Manche reservierungsbedürftig

Positiv:: super Woche mit toller Stimmung, traumhaftem Wetter und sehr gutem Essen. Sehr freundliches Team und top Sport und Unterhaltungsangebot. Gleichzeitig aber auch schöne entspannte Ecken wo man chillen und sich zurückziehen kann.

Positiv:: Das Sportangebot ist super. Jederzeit wieder.

Negativ:: Musikprogramm am Abend mehr gemischt - nicht ausschließlich Techno.

Positiv:: Best place to relax and sport

Negativ:: Hotel should give a guide tour to all new customers about sport and hotel activities

Positiv:: Das Personal war immer super freundlich. Für Alleinreisende das beste Hotel das es gibt. Die Auswahl an Essen war unglaublich und köstlich.

Negativ:: Wir hatten leider das Pech, das wir in einer Woche da waren wo der Altersschnitt 45+ war. Im Normalfall sollte er aber um die 30 sein.

Positiv:: Aktivitäten, Essen, Personal

Negativ:: Stromsicherung schwach für ein starkes Bügeleisen

Positiv:: Magnificent hotel, the best place to spend vacations! Thanks to the staff led by the General manager for the high service!

Positiv:: Essen wie immer guter Robinson Standard. Anlage top gepflegt und sauber. Animation ist vorhanden aber nicht zu aufdringlich. Uns haben die verschiedenen Abende sehr gut gefallen.

Negativ:: Leider gab es frueher mehr Shows Abends im Theater, dies wurde geaendert es gibt jetzt mehr Shows am Schachbrett. Live Musik oder Parties. Als Fans von den Shows im Theater fanden wir das etwas schade, dies ist allerdings reine Geschmackssache.

Positiv:: Everything! Perfect!

Positiv:: The atmosphere is Fantastic!

Negativ:: Nothing!!!!! Really nothing

Positiv:: Einfach alles:-)

Positiv:: Technomusik die ganze Zeit.Jazz oder aktuelle Discomusik wären super.Bisschen zuviel Shows mit halbnackten Frauen (fühlt sich als Frau n. So gut an). Sonst tolle Anlage. Alles super.

Positiv:: Let me start of by saying that this was a bit of an experiment for me, since the Dutch aren’t really known for ‘Club Urlaube’ and I am usually a bit more adventurous. But since I was looking for a place where I could do sports, enjoy good food and maybe do some dancing, I ended up booking the Robinson Club Camyuva for 5 nights. It was quite an experience, and hopefully without boring the reader, I will try to sum up all the pros and cons (in my humble opinion of course). Pros: - Wonderful location with enough sun beds on the beach and around the pool (which I didn’t use once, since the seawater is just lovely in July). - Perfect sports program that fit all my needs. - Very friendly staff and especially ‘Robins’ who sincerely seem to enjoy talking to the guests and having fun with them. - Incredible food; more than one could wish for. Lot’s of variation and enough healthy options to stay in shape while doing your sports program. - Entertainment program thought through very well and lot’s of eye for detail. The restaurant changes looks according to the theme and on Turkish night, dinner and entertainment is along the beach. - Options for dancing every evening and if you have a quiet room (which I asked for and got in the 400 block), you can escape the noise if you wish to do so. - Overall friendly and ‘non obnoxious guests’ who mingle easily. All in all a great 5 days. If I would go again, I would definitely make sure I would either go with a friend or make arrangements in the same period my newly acquired ‘Klicke’ would go; that does definitely make a difference. One more note: I am fluent in German, which comes in very handy in this German speaking club. Other languages are definitely note spoken automatically.

Negativ:: Cons - The mingling also has a con. Since there are only large tables for 8 (some for 6), you always sit together with other guests at breakfast, lunch and dinner. Of course this will help you get in touch with people when you travel alone (like I did), but at the same time there is no way to escape the social interaction. Forced to socialize, you can feel a bit lost when you first get there, because it can seem that many people know each other already. - As a matter of fact that is actually the case, since many guests have been coming there for years and know each other. Because of this, the ‘real’ solo traveler is somewhat of a different species at the Robinson Club Camyuva, since most solo travelers might go there alone, however are welcomed by their social warm bath once they get there. As a ‘first-timer’ you do indeed feel like an outsider at first and if you have some challenges socializing, you might have difficulty finding a group to be part of. The club does organize single/solo traveler gatherings every evening at the bar, so that’s nice if you need some help getting in contact with others. Doing sports, especially volleyball, will help you with this also! - The party aspect of the club is good and you can dance every night. The music is ok, however in my opinion there needs to be more variation in music styles. Also, after a couple of nights it gets a bit boring that the same playlist seems to be played over and over. I have heard many guests complain about this aspect and also read it in the reviews before I went. I feel the club does have some work to do there. - My biggest con is the fact that many people (of all age groups) really seem to be there, not only to let their hair down and have some fun, but to hook up with other guests as fast and even as much as possible. It made me feel a bit uncomfortable interacting with men, because quite a few did indeed seem to have a different agenda than I did.

Positiv:: Es hat alles super gepasst,einfach ein tolles freundliches und sehr schönes Hotel.

Negativ:: Die Gästebetreuerin,bei der wir nochmal eine Bestellung für das italienische Restaurant aufgeben wollten. Nur Bestellungen in der Zeit von 9-12

Positiv:: Over all it was nice

Positiv:: 1) large territory with lots of trees, flowers, etc. 2) the main pool area is well-packed, everything is at hand (they even have a bar which is accessible right from the pool) 3) the animation team was doing good

Negativ:: 1) Very noisy rooms (feels like you have no walls at all) - bring earplugs if you want a good sleep 2) there could have been more daily activities 3) i'd like a tea/coffee kit in the room and maybe some snack in the minibar 4) dishes not always well-washed (especially the cups in the cafe)

Positiv:: We had a very bad experience. We have been travelling to Turkey on holidays for the last 20 years, and have never faced this. We were given a room that had absolutely rancid smell. It was apparent to us that staff knew the room was unsuitable once we complained. They tried to avoid us, but the smell was so bad, that we could not have possibly stayed in the room - it was impossible to stay there for 5 minutes, let alone overnight. We were told that there are no other rooms available, and given a garage type of room with no windows to stay overnight, as we had nowhere to go. We did enjoy the beach trying to look on the bright side of things, and the food was good. I think the reason of bad service was overcrowding, and the property in need of urgent renovation. The rooms are quite run down (the toilet was broken). The rooms look nothing like those on the pictures (unfortunately)

Negativ:: As I said , I love Turkey, the hospitality, and the service. However, this time, it was awful. The staff clearly new that the room was unsuitable when they checked us in. They were not nice, and not helpful. I called Booking . com in the morning, and in fairness, the staff member I spoke to was nice and helpful. We were refunded for the remaining nights and left the place. I was assured that the first night will be reimbursed to me by Booking.com, but when I called them after my return home to UK, I was told that there are no notes on the system about the refund for the first night! I was appalled. No one took the complaint about the state of the room, or state of this property seriously. I wish I had taken photos, but we were too tired after a long travel, too hot, bothered, and upset!

Positiv:: I like the smile of all working people , the food and drinks

Negativ:: No Shuttle Bus , Non English speakers

Positiv:: I will stay there next year

Negativ:: Nathing to say

Positiv:: Greetings, I liked the location of the hotel, also that the beach is really good and very close. Food is great as well, lot of different types of of food and you can easily eat very healthy.

Negativ:: I don't like few things. First one is that when you are in room (I had a room with sea view located at level 3) you can hear all night water going through pipes, I could hear when neighbours are flushing their toilets, every time and is not funny when you want to sleep. Also I was unlucky that one of my neighbours was snoring and I could hear it very well , keep me awake, I thought in a five star hotel the sound insulation should be much better. Anyway what really annoyed me was that I left my money ( around 60-70 Turkish lira on the desk under the tv with all my stuff on that desk(phone, go pro, my wife's cosmetics etc) and when I come from breakfast the room was cleaned and money gone, not nice when they wasn't left there for tip, tried to speak with women's who clean my room, we could not understand each other so my wife told the person from the reception what happened and they asked the cleaners and their answer is they did not take nothing, funy that all the coins was still untouched. So I know for sure I left the money there and I know for sure that they was taken from my room, the way how the stuff treated the incident ruined my holiday because all the time when I was leaving the room and come back and room was cleaned I should go and check if my stuff is still in the room and not missing like my money. Is not about the quantity is about want happend and how was treated/ solved...

Positiv:: The staff were friendly, helpful and very thoughtful. Exceptional service! The location was wonderful, right on the beach with a walking path to stroll along the sea. The food was tasty with lots of choices.

Negativ:: The pool was could be a bit warmer.

Positiv:: Particularly like the wonderful kebabs made by Erkan at the beach .

Negativ:: Lack of a proper Italian coffee machine .

Positiv:: Das Essen angefangen vom Frühstück bis zum Abendessen war in Ordnung . Wir waren 7Tage in dem Hotel. Die Zimmerreinigung war Perfekt !!! Ein großes Lob ans Housekeeping . Das Personal im Restaurant war sehr freundlich .

Negativ:: Das Personal von der Poolbaar und am Strand waren nicht freundlich. Diese Sollten von dem Hotelmangment vieleicht mal etwas Geschult werden ( das auch mänliche Gäste) nett und Freundlich zu behandeln sind. Nicht nur die Russischen Damen !!!! Der Empang an der Rezeption war nicht eines 5 Sterne Hotels würdig. Sehr Unfreundlich , am Tag 2 der Reise ist mein Armband aus Papier abgerissen. An der Rezeption wurde mir ein neues ausgestellt. Und dabei mitgeteilt : nächstes mal kostet es 1 Dollar.

Positiv:: The food and beverages are very good. The hotel offers a good value for money, however it can use a modernization of its installations, which are not in bad shape but you can tell they are not the newest in general. I would stay in this place again.

Negativ:: The workers look unhappy and they don t salute the customers. And the inside swimmingpool water was soso cold, just the russians could swim... And maybe norway people

Positiv:: Wir waren nun schon zum x'ten mal in diesem Hotel und es gefällt uns nach wie vor unverändert gut. Das Hotel bietet einen gehobenen Komfort, die Restaurants und Bars sind sehr gepflegt und zur Innenstadt und zum Kieselstrand ist es nicht weit. Wer in den Sommermonaten allerdings die Ruhe liebt, sollte vorbereitet sein, von den Discos am Strand einiges an Geräusch abzukriegen. Von Oktober bis April ist es ruhig und der Ort ist nicht überlaufen. In den Sommermonaten ist Kemer der Ort, den die russischen Touristen in ihr Herz geschlossen haben. Die Innenstadt mit ihrer nett hergerichteten Fußgängerzone lädt zum Einkaufen ein. Allerdings sollte man bei den Preisen das Handeln nicht vergessen.

Negativ:: Alles ok.

Positiv:: Location is really great and facilities were good

Negativ:: 1.control over cats:Last year there was a Vet.female looking after cats feeding now cats were climbing tables for eating. 2. Why the pool bar facilities were dismantled on 7th November though too many residents were using the pool 3.Slow daily room cleaning almost finished daily about 1530 hrs.

Positiv:: The food was very good. The price was very low for a 5-star all inclusive hotel. Some of the waiters in the restaurant were very attentive. There is a spa inside with reasonable prices with quality massages by Asian ladies. The heated lounge chairs are very relaxing after a massage. The cleanness of the room was very good. All rooms have a small balcony that you can relax.

Negativ:: I guess because it is all inclusive and it is cheap, the quality of the clientele profile is low. When we were there, there was a group of Turkish men, who started drinking at 10:00 am when the bar opens. I am not against drinking or starting early. However they were lying down next to the foreign guests in bikinis around the pool area with jeans and shirts and just stare at them during the day. During the night, they started an argument in the hallway that went on for hours. We called the reception but they did not do anything. Even though 70 rooms out of 300 were full, they clustered all in one corridor, therefore we could not sleep much between the constantly crying baby next door and the drunk arguing men in the hall. The walls are like paper. Moreover when you are hanging in the lobby bar, they have the kids disco every night with loud music. It is definitely not a couples hotel. We went there during February, when it was cold to use the outside pool. It was advertised in the massage package we bought that we can use the jacuzzi pool in the spa, they did not heat the pool inside, even though they can and said it is because nobody uses it. Well if you would heat it we would have used it. If you are a lady and buy the hamam massage, don't forget to remind them to take you to the private room inside the hamam. Because the same drunk men were in the hamam too, therefore I could not enjoy the hamam much. Lastly, I believe they can use a renewal, the hotel is 9 years old and the decoration is little bit too much golden for my taste. It would be better if they had a more hip and new decoration. The sofas in the lobby were stinking unfortunately.

Negativ:: The hotel gives us just one room card, and for a familly with 2-3 kids it s big problem

Positiv:: The staff wasn't friendly on the front desk

Negativ:: The staff on the front desk and the staff in the Bar area there is only 1 elevator that was always full and late

Positiv:: Staff are friendly all facilities are clean and accssesable

Negativ:: Beach is somehow far from the hotel

Positiv:: Sonst okey...Personal war sehr bemüht

Negativ:: Die Speisen im Buffet waren Qualitativ sehr sehr schlecht oder es lag an der Zubereitung...auch die Auswahl lies zu wünschen übrig...Wir hatten 4 Nächte gebucht sind aber nach 2 Nächten freiwillig wieder abgereist...

Positiv:: Das Essen ist ganz gut und optisch sieht das Hotel zumindest hochwertig aus.

Negativ:: Das Hotel ist zu 50% unmittelbar neben einem Partyhotel sodass bis 23:00 uhr durchgehend es extrem laut ist. So laut, als ob bei uns im Zimmer ein live konzert stattfindet. Wirklich Katastrophe. Nicht auszuhalten. Dann wird nur eine Zimmerkarte ausgegeben um Stromverbrauch zu verhindern. Das ist massivst nachteilig wenn man mehrer Leute im Zimmer sind. Man muss sich immer absprechen wer wann wo ist weil man sonst nicht ins zimmer kommt, oder im Zimmer keim Strom und somit auch keine Klima hat. Das Personal macht einen auf höflich, will aber nicht wirklich helfen...eher vertrösten. Das Hotel ist keinesfalls weiterzuempfehlen. Sind nach 2 Nächten frühzeitig raus aus dem Hotel.

Positiv:: Overall our stay was comfortable and pleasant. Hotel is clean, ample food, and friendly staff. Thank u much for the hospitality.

Negativ:: We are muslims... u have a muslim country. Alhamdulillah... Please do away with the alcohol.

Negativ:: Staff do not know how to behave! Poor service

Positiv:: Speisenangebot, Freundlichkeit des Personals

Negativ:: Klimaanlage im Zimmer hatte kaum Wirkung

Positiv:: The food is simply excellent. Probably the best that we had in 9 years of staying in all-inclusive resort hotels in Turkey of the similar level. The Spa is great, and the massage specialists are superb. i would go to the hotel for the massage only. Generally the staff at the hotel are extremely hard working.

Negativ:: уборку пляжа

Positiv:: The style and cleanliness of the hotel. Although not everything was open due to the start of the season there was everything available that we would need for a long weekend break from the city.

Negativ:: The lack of English breakfast tea. It seemed a little under staffed to cope with the number of visitors. All the staff were friendly and professional but they seemed a little stretched.

Positiv:: Sehr gut alle sehr freundlich

Negativ:: Es gibt nichts zu bemängeln

Positiv:: The staff are very helpful and polite. The room is very clean and I loved the bed.

Positiv:: *I think the hotel was renovated in the recent past. The renovated places were stylish and nice, the old areas also need renovation. Like the stairs... *The room was comfortable. *The food was OK. It met my expectation. *The beach and the sea was also nice.

Negativ:: We have faced some situations which made me give a bad mark to this facility. The staff was doing their best to be polite but it wasn't enough. This is a Hilton hotel, you expect better. * I made my reservation through booking and no body asked me for any payment at check-in. The other day, we couldn't get in to our room. We have visited the reception. They told us that they haven't received the payment. They had my phone number. It would be more polite if they have called. * At the beach, a staff was cooling himself off by getting some ice from the bucket where the bottles of water were put for customers (for drinking) and he was rubbing it around his neck while talking loudly on the phone. And repeating it... * Than in the afternoon some people (probably hotel staff) brought some speakers and some sound components and told us to move our sunbeds to somewhere else, as they need to set up the sound system. They helped us to move the sunbeds away, right next to other people(!) * At around 18:00 o'clock two of the staff came to the beach and collected the umbrellas without asking. We understood that, it was the hotel's way to say, "that's enough, go to your rooms." * The reading light beside the bed was out of order. It was lit all the time and couldnt be turned off. We have asked the reception to fix it twice. No luck. I had to fix it myself. * The room was not cleaned well. The teaspoons were used and not cleaned. First night, we prepared tea for ourselves and after we saw the disguisting mark on the teaspoon we didn't drink. We left the cups on the table. The other day, although the housekeepers entered the room for cleaning, the cup was not cleaned, nor was the teaspoon. That was really disguisting. I'm not even mentioning the dust on the kettle and everywhere around the room. *

Positiv:: Rooms were very nice. Comfortable beds. Lovely views. Staff were friendly and helpful.

Negativ:: We didn't like the fact that the 'Gala Dinner' on 24th December was not included in the price. Even though we booked 'All Inclusive'. We were asked to pay an extra 25 Euros each on arrival. This was not the best start to our stay. The guests in the hotel that booked with other companies than Booking.com. had the Gala Dinner included. It was just the Booking.com customers that were excluded. Because most of the guests were at the Gala Dinner, there was a very limited menu in the normal dining room and only a few very disgruntled guests eating there. These were, of course, all Booking.com customers. The hotel management put the blame for this debacle squarely on your shoulders. They told us that the Gala Dinner should have been included in the booking as it was part of the holiday entertainment. At the very least, you should have informed us of the situation. I have recently booked another holiday with you to India. This was booked before we went to Turkey. If I had booked after the Turkey trip, I would not have used Booking.com. Needles to say, my expectations are now very low. WHAT ARE YOU GOING TO DO ABOUT IT. John Ross.

Negativ:: Not good stay, They are not cleaning your room well, when they know you are in room, they come to room and tell you to clean your room, and when you go to out they don't come to clean. When you call the reception from your room they don't answer you. The AC is not working well rooms is hot, one day there is ben fire in one room in hotel, smoke detector and alarms of hotel don't worked and peoples say we tray calling the reception but they don't answering us,

Positiv:: Wide variety of food all throughout the day. Beach and pool is not far from the hotel, where some other resorts have you walking for a while. Very clean seawater and large clean pool.

Negativ:: Drinks could be stronger, but it is in line with other resorts where the drinks are inclusive. AC was weak.

Positiv:: Nothing.

Negativ:: This is not Hilton. It’s like a parody of Hilton, but overral it’s a joke. 1. No service: If you try to ask reception to help you with any kind of problem - forget about it. They will smile to you but thay will do nothing to resolve your problem. Be very carefull when provide them you credit card, they may charge your credit card twice. If you want to be safe - pay by cash. 2. Comfort: The hotel is very dirty, there are many old used furniture that must be replaced. The housekeepers do not wash floors, bath, showers - only dry cleaning. 3. Staff: The staff is awfull. They are very lazy, slow, most of them do not speak english, only few on the reception and on the guest relation area. The most terrible staff is on the pier, if you are crazy (like me) and will rent the bungalow (50 € per day, full service) - forget about any kind of service, want to order some cocktails? Ok, you will be wait all day to get one. 4. Food. Food is very poor quality. Like for Cattle. Very dirty dishes, grills. On the dinner you must come on time (at 7 PM) otherwise you will in risk do not find a free table. Overall strongly not recommend.

Positiv:: The staffs are amazing.

Negativ:: No entertainment.

Positiv:: Ich gehe gerne wieder alles super Super super

Positiv:: The style of the hotel Great food Nice shows

Negativ:: The disco was a bit boring. Poor pool and beach entertainment.

Negativ:: Plastik Wasser Flaschen transportiert ohne Schützen von Sonnenschein und stehen unter der Sonne

Positiv:: I like the atmosphere and the activity and the friendly

Negativ:: There is one guy his name ahmat in the bar He is very good guy and helpful and he deserve alot of thx and appricacite Good guy you have and also the two twin girls

Positiv:: Marco Polo is one of the best hotels to rest on. The staff were serviceminded and helpfull, propably best team Ive seen on hotel. Food was ok and the beach good for us grown.

Negativ:: Wi-fi should have been better, even we got high speed wi-fi it was badly slow.

Positiv:: The resort is beautiful in every way and the staff are nice except that I’ve paid for a sea view room while they gave me a pool view instead which is unacceptable in treating a client in a 5 stars resort!!!! I claimed this issue more than once and nothing changed so I didn’t want to ruin my vacation Last time I will book through booking.com

Negativ:: I reserved for a sea view room and i didn’t get what I ve paid for and this is unacceptable and doesn’t happen in a 5 stars resort, also the WiFi connection is poor.

Positiv:: Staff is amazing, very nice and helpful. The territory of the hotel is big and green.

Negativ:: The rooms need renovation, they are a bit old.

Positiv:: Territory of the hotel is very nice, mainly because of pine trees, fresh air and big space. Sea is quite clean. There are many activities around. Each night there is a performance on the stage - dances, some fun challenges, including the one for kids, as well.

Negativ:: - If you don't book hotel on booking, internet is chargeable. - Cleaning of the rooms is daily, but staff wasn't changing linens, not even washing the floor every day. Water pipes have to be changed, as to wash smh in the toilet was quite hard and one had to do it with shower. - Quality of gel and shampoo is quite miserable - Prices for airport transfer, spa was quite high for Turkey. - Quality of some food was very bad. Being to many hotels around the world, I would never give 5 stars to this resort. Management have to look deeply into changing some of the services provided.

Positiv:: Staff was very nice and kind to 80%. Hotel very clean. Buffet ok. Restaurant food good. Nice hotel, nice place.

Negativ:: Matresses and pillows are bad quality. Food in the buffet allways without taste. Without russian language no chance to communicate. Organization not so good.

Positiv:: Food was great. Staff nice especially Julietta

Negativ:: Bad smell in the room coming most likely from toilet pipes Internet is aweful

Positiv:: It s very nice place, huge, room is confortable, the different restaurants à la carte are interesting specially Pasha grill and marina. Otherwise the main restaurant is good too. I really appreciated the service of Abderahman the supervisor of pasha grill, so kind and friendly, he was very attentif.

Negativ:: They speak only turkish and Russian. Their only object how to impress the Russian people, even for the entertainment, music bar, it s didicated only for Russian tourists. Their focus is only on Russian people in the end. I was really surprised by. For the late check out, they charge for it also.

Positiv:: An outstanding staff with amazing service. Ibrahim was very helpful and made our stay so much better and easier. Will definitely be going back! Thanks Marco Polo

Negativ:: More English speaking staff in the main restaurant and front desk would be great!

Positiv:: I like the people type at the hotel

Negativ:: The food it was every day same no changes at the food, the most higher taxi cost it have fixed it at hotel and and my room I was reserved sea view but I got garden view that’s was lower price and I have payed for sea view room but I have got garden view room.

Positiv:: Very kind staff. Smiles everywhere Great beach and a very comfy hotel everything is around you. You don’t need to walk a lot especially with a baby, the main restaurant, pools and the beach are next to each other.

Positiv:: The staff were fantastic! Nicest staff I've met in Turkiye so far!

Negativ:: In the evenings, They need more staff assistance at the bars as it gets busy when it's an ultra inclusive hotel

Positiv:: The accommodation, the food and the staff. My family and I have stayed in many all inclusive resorts in the past including in Antalya and Bodrum . Fantasia was far better in accommodations,service, cleanliness and especially food. Ayliz at the receptionist desk was very helpful in solving our room booking issue and Anna at the guest services desk was always there if we needed anything.

Negativ:: The only issue we had was checking in. It took us almost an hour to check in. We booked a junior suite with sea view and a deluxe double room with sea view. When we arrived the hotel was not able to provide us with these rooms. So we were offered different types of rooms which none was what we booked. After an hour of being sent up to see what rooms were available we got two junior suites without having to pay extra. Ayliz at the front desk was able to make this happen. Thanks Ayliz!!!

Positiv:: The location was good

Negativ:: The urine smells were in the rooms. It rained early in the morning and water came out from the celling we were placed in the 7th floor. We called the room services 3 times and no action was taken AT ALL and no one showed up till the check out time. At the time of check out the kept calling us every 10 minutes. I have never seen cold faces receptionists as in that hotel.

Positiv:: Location, facilities, food choice, swimming pool area, great seafront and entry to the sea. Comfortable bed, well equipped bathroom. Fridge topped up everyday. Well maintained hotel area, despite the fact that hotel would need an upgrade. Entertainment team was welcoming, evening shows were great. Close to shopping and local bars and restaurants.

Negativ:: We were treaded as Russians. Few members of staff spoke english. In reception just one or two people spoke english as well, we were not welcomed at all and straight implied that we are Russians. Room cleaning service wasn’t that great, especially rubbish left in a room from previous guests. Leaking air-con as well, all the carpet was wet when we checked in. How comes cleaning team did not report that? And they allowed guest to come without sorting it before? In most areas of hotel people are allowed to smoke... and what to do if you dont smoke? Despite great facilities, service was very poor.

Positiv:: food and location are good, I could not find a real cup of espresso or cappuccino

Negativ:: house keeping not so good

Positiv:: Very good all inclusive choices; wifi works very good also by the pool or on the beach; possibility to stay in the resort after check out still using all facilities and restaurants (except for alcoholic drinks)

Negativ:: I would have included more fish and seafood choices in the buffet, practically you have just 1/2 options per day available. Prices of extra services like airport transfer or nargile are a bit too high.

Positiv:: The staff is always smiling and very friendly. Excellent variety of food and service. Loved the hospitality and recreation activities.

Positiv:: Alles gut

Negativ:: Nichts

Positiv:: Every thing

Negativ:: Price was much. Room light it was very weak.

Positiv:: If i had to say anything it would be the location.

Negativ:: Wow where do i start. The service at this hotel is really bad. Started at check in where they treat you really bad and then the waiters are so depressed not willing to help at all. Not worth what i paid for like many other five star resort. Will never come back.

Positiv:: Es war sauber und alles wie beschrieben. Animateure haben einen super job gemacht und die Shows waren auch spitze.

Negativ:: Das Personal war unfreundlich und man konnte sich auch nur sehr schwer verständigen, zum Teil auch sehr aufdringliches Personal sieht man bei den jungen Frauen, habe mich selber nicht so wohl gefühlt, eher beobachtet.

Positiv:: Staff at front desk were the highlight of our trip. They are very attentive and helpful, specially Ilyas, Somi, Zara and Huseyin.if we ever come back to orange country club, we will come back for front office staff .

Negativ:: Quality of alcoholic beverage is very pour . They are serving the cheapest alcohol ever in this planet. There is no service provided by the pool area. Food quality Is okey but nothing to wow. Overall staff seems not happy and aggressive, specially people works at the bars.

Positiv:: Mir hat Persöhnlich die Lage vom Hotel gefallen direkt am Strand und der Strand war direkt zu Fuss zu erreichen.

Negativ:: Der personal sehr unhöflich die Zimmer waren überhaupt nicht sauber sehr dreckig musste öfter drüber wischen das dreck weg geht im Zimmer und alles überteuert man nicht all inklusiv aber muss alles bezahlen

Positiv:: The restaurant and the room was great

Negativ:: It's not family resort and they dont have a garden area

Positiv:: The view, the activities was amazing

Negativ:: The rooms very small

Positiv:: It was one of my best experiences, for sure i will visit the hotel again.

Positiv:: Wohnanlage (mit viel grün)

Negativ:: Schimming Pool ist eher Kindergeeignet (ziemlich kleine becken) Hotelpersonal (unprofessionell, Sprechen keine andere Sprachen außer Russich) Das Essen wird oft wiederholt oder demnächsten Tag weiter angeboten Die Hotelgäste bestehen über 90% die Russiche oder Ukrainische Touristen. Man findet meistens kein Sitzplatz im Restaurant wegen der Fressorgien Einheimische Hotelgäste (Damen) gehen mit der Burkini ins Pool Sehr schlechte Animationsteam ( null Unterhaltung, Abendprogramm dauert nur 1 Stunde danach wird vom CD die Türkische Lieder gespielt)

Positiv:: There was a huge variety of salads at the buffet and the freshly cooked pitas/Turkish pizzas were delicious. The lifeguards at the pool were great with our kids.

Negativ:: I didn’t enjoy the on-site photographer trying to get business from us all the time. Same issue with the shops in the hotel lobby, it would be nice to be able to browse without having someone hassling you.

Positiv:: Good night shows

Negativ:: No English channels on the TV

Positiv:: Das Meer die Lage wo das Hotel steht und das essen

Positiv:: Essen ist absolut Top! Sehr nettes sauberes Personal.Hotel ist zwar alt wird aber gut in Schach gehalten.Sauberer Pool guter Strand.

Negativ:: Für den Preis war alles Top

Positiv:: Everything was superb

Negativ:: WI-FI is not good enough and is very week and located in lobby only!

Positiv:: Excellent stay. 24/7 food, drinks. Pleasant room, nice children facility.

Negativ:: Sometimes there were lines for ffood and a couple if times we were forced to wait for a table in the dining room (all were occupied).

Negativ:: the food was limited

Negativ:: We was in the Tyrkia before but in this hotell first time. When we come it was angry People in the resepsjon. Very bad service. Very dirty room. Floor dont clean just change towel in the room. We dont get enouth toalet paper in the room. Bar was very bad service. We bouth holliday With all inclusive but in the bar was limit every time if we want to order drink. Vodka ant anothet alkohol was LIMIT. People VERY ANGRY, without smile, dont like children. Toaletter tragisk, without paper every evening. If you smoking you would be very careful and With Money too. It was to times and cigarettes was disapear. One time With 100 euro.

Positiv:: Nice an very clean hotel. Large and comfortable room with balcony. Nice pool and facilities, vast meals choice and food always fresh and very tasty. Great animation team and very friendly waiting staff. Beach area is also great, however isn't sandy but small pebbles beach. Activities available at beach. Overall highly recommended.

Negativ:: tennis court in poor condition, needs improvements

Positiv:: everything in the resort, and no city around it

Positiv:: Very friendly staff. Nice pool. Relatively close to the beach and supermarket (10-15 minutes) It's quiet and loud music is not an issue.

Negativ:: Taking out trash and clean towels every 2 days. You have to buy yourself detergent and sponge for dishwashing. Wifi (no signal in the room).

Positiv:: Excellent for Russian speakers, as Lady owning the place (Marina) is a native speaker. Beach and meal available outside of the place though very close. Pool isn't crowded. Very helpful Marina and staff.

Positiv:: The staff went above and beyond to meet our needs. Always available for anything we need.

Positiv:: Very accommodating staff. Rooms very basic but clean and well maintained. Nice quiet hotel. We arrived at 3am in the morning as a last minute booking and staff were excellent at making up beds and making sure we were comfortable. We were treated very well throughout our stay and staff went above and beyond to meet our needs.

Positiv:: This hotel has an awesome beach and located in more or less quite place of busy resort town. We checked in on my birthday and that was so pleasantly unexpected to see a very delicious cake in the room when we came back from the beach in the evening.

Negativ:: There were some issues with hot water a few times, it's no problem for a grownup, but we were travelling with baby.

Positiv:: Professional Staff. Very clean and comfortable. good air condition and wifi

Negativ:: Everything was fine.

Positiv:: Freundliches Personal, gutes Essen, saubere Zimmer.

Negativ:: Bar schließt um 23:00 Uhr

Positiv:: Very clean pool

Negativ:: the hotel is dated and gloomy inside. There was extremely load music from the neighbouring hotel until 12 midnight. Inclusive supper was very poor quality.

Positiv:: Nice cozy hotel with good atmosphere and beautiful kitchen. Helpful and polite staff ready to solve any problems. The clean beach 5 minutes walk from the property.

Negativ:: internet for additional charge

Positiv:: Tidy room. Cleaning staff! Amazingly clear sea.

Negativ:: Pool should be open for longer hours...

Positiv:: Personal war freundlich, Essen ist gut. Das Meer war warm :-)

Negativ:: Klimaanlage funktioniert nur von 17 Uhr bis 7 Uhr Morgen. Den ganzen Tag ist ohne Klimaanlage, es war nicht angenehm, weil nach 12 Uhr ich im Zimmer war, nicht am Strand. Ich habe das Internet für 1 Euro pro Tag gekauft, der Preis entspricht nicht der Qualität, das Internet war sehr schwach, und ich konnte nicht per Whatssap zu meinem Mann anrufen. Bettwäsche sollen in 4 Sternen Hotel jeden zweiten Tag gewechselt werden, wir waren 14 Tage und nur 3 mal das wurde gewechselt. Ich musste zur Rezeption gehen und bitten, ersetzt zu werden. Ich war fünf Mal in der Türkei und ich habe etwas zu vergleichen.

Positiv:: Dinner was tasty. Pool is nice.

Negativ:: If you are going to do all you can eat in Turkey (we did it just to see what its like as for some reason many UK and Russians never leave the resorts and stay in these places) then my advice is get ready to pay 3x too much if you book last minute and have a generic lower quality experience. The beach here isn't too nice. It's hotel after hotel of all inclusives- vs. beach clubs which are always better. Kemer is effectively a Russian tourist town- so nightlife wasn't so good. Checkin was confusing as they had availability, but they didn't, and then they did again. But to their credit the staff member was kind and kept us informed. Decor is a bit dated, but room comfortable. Parking is on the street and overnight car was attempted to be stolen with damage to the drivers door. Wifi wasn't free after the first day.

Positiv:: Really lovely small and friendly hotel. This was our second visit and would certainly go back again. Staff are all extremely helpful and do a great job. Zeki on reception was particularly helpful and Martin too. You are made to feel really welcome.

Negativ:: Evening entertainment - nice to have more people coming from outside i.e. the duo singing and playing guitars were really good and also the Turkish dancers.

Positiv:: Pleasant staff, amazing food, turkish tea, good location, clean rooms

Negativ:: Drinks assortment

Positiv:: The members of the staff definitely mark a difference, they are friendly and always wanted to help us to have the best experience. The style of the hotel is good and very comfortable.

Negativ:: I love the food, however we realize that the first mornings for breakfast we haven't found fruit or sweet bakery, I'm more a salty person, but my partner use to prefer sweet things in the morning :)

Positiv:: Food good Staff friendly rooms and public places clean and comfortable.

Negativ:: Lunch at the beach consisted of some rather tired rolls. Also had to get refills for wine from the bar during dinner. A carafe would have been better or waiter service

Positiv:: Friendly helpful staff Good selection of food and drinks including cocktails included Turkish spa best massage I have ever had Lovely pool Near beach Spacious rooms lovely balcony over pool

Negativ:: Entertainment not happening due to low numbers as near end of season e.g. Aquaerobics and wstervolley ball evening entertainment was just music playing Goid music but no variety we were only there fir 4 nights so don't know if there was other stuff going on before we go there or after. However many people were in the bar area in the evenings chatting playing cards and making new friends

Positiv:: Rooms were clean, Personel's attidude was nice, beach was close enough to walk. Pasha's priences enabled us to have a great holiday with all staff and little surprises during day in the beach such as shots, icecreams and cool towels.

Negativ:: The night events of the hotel was poor. There were limited drinks available on the beach only beer, wine, coke, coffee and water. It could be nice to have more alternatives like they offer in the main bar of the hotel.

Positiv:: Very nice hotel. We had a vacation with my sister’s family, there were two kids. It was very comfortable to stay there both for adults and kids, special menu for kids was available all the time. Rooms are clean and personnel is very polite. We want to come back next year.

Positiv:: Every thing. Swimming pool is absolutely amazing and the activities. Food is delicious

Negativ:: When you book economy room, the room in the club building cross the street, is not in the same hotel. They didn't inform us about this. If you

Positiv:: Das Personal war stets freundlich und aufmerksam. Das Essen gut und abwechslungsreich. Im Oktober kann man auch gut ruhige Ecken finden, wenn nicht voll gebucht ist.

Negativ:: Alle Nachteile, die der kostenlose Alkoholkonsum mit sich bringt findem sich leider auch hier.

Positiv:: Interior pool

Negativ:: They buoght another building behind the hotel and it's location is very bad and dirty. I got a room in that building which is very bad. And I am not ready to pay 50 $for that room any way I never will go to there again.

Positiv:: entertainment program

Negativ:: noisy..worker construct lobby area till 11/30 pm ,one night we couldnt sleep well

Negativ:: Staff very bad (never smile/tough). Bed not comfortable. Food average. Security not enough.

Positiv:: Rooms, open areas and pools were very clean Location is gorgeous, sea is very close Area is huge, a lot of space although fully booked Lifeguards were keeping an eye on everything

Negativ:: No fresh orange juice at buffet Turkish restaurant was in a hurry and not very friendly WiFi is really bad

Positiv:: Food in restaurants was diverse and delicious. Room was comfy.

Negativ:: Strong smell in sauna. Yet it was not bad, just strong.

Positiv:: Great resort. Special program for kids

Negativ:: Everything was good,

Positiv:: Almost all the staff (apart from reception) were very friendly and helpful. The bedroom was large and comfortable with balcony and seaview. The indoor swimming pool and sauna were great. The grounds were very well-kept and a pleasure to walk round.

Negativ:: The reception desk staff were unfriendly and unwelcoming, both on check-in and checkout. There was little or no vegetarian food amongst the hot dishes at lunches and dinners.

Positiv:: the party at night and the food was good

Negativ:: a lot of out side is close almost that worm days