Hotels in Kemer (Merkez) - Kemer

Negativ:: Staff do not know how to behave! Poor service

Positiv:: Speisenangebot, Freundlichkeit des Personals

Negativ:: Klimaanlage im Zimmer hatte kaum Wirkung

Positiv:: The food is simply excellent. Probably the best that we had in 9 years of staying in all-inclusive resort hotels in Turkey of the similar level. The Spa is great, and the massage specialists are superb. i would go to the hotel for the massage only. Generally the staff at the hotel are extremely hard working.

Negativ:: уборку пляжа

Positiv:: The style and cleanliness of the hotel. Although not everything was open due to the start of the season there was everything available that we would need for a long weekend break from the city.

Negativ:: The lack of English breakfast tea. It seemed a little under staffed to cope with the number of visitors. All the staff were friendly and professional but they seemed a little stretched.

Positiv:: Sehr gut alle sehr freundlich

Negativ:: Es gibt nichts zu bemängeln

Positiv:: The staff are very helpful and polite. The room is very clean and I loved the bed.

Positiv:: *I think the hotel was renovated in the recent past. The renovated places were stylish and nice, the old areas also need renovation. Like the stairs... *The room was comfortable. *The food was OK. It met my expectation. *The beach and the sea was also nice.

Negativ:: We have faced some situations which made me give a bad mark to this facility. The staff was doing their best to be polite but it wasn't enough. This is a Hilton hotel, you expect better. * I made my reservation through booking and no body asked me for any payment at check-in. The other day, we couldn't get in to our room. We have visited the reception. They told us that they haven't received the payment. They had my phone number. It would be more polite if they have called. * At the beach, a staff was cooling himself off by getting some ice from the bucket where the bottles of water were put for customers (for drinking) and he was rubbing it around his neck while talking loudly on the phone. And repeating it... * Than in the afternoon some people (probably hotel staff) brought some speakers and some sound components and told us to move our sunbeds to somewhere else, as they need to set up the sound system. They helped us to move the sunbeds away, right next to other people(!) * At around 18:00 o'clock two of the staff came to the beach and collected the umbrellas without asking. We understood that, it was the hotel's way to say, "that's enough, go to your rooms." * The reading light beside the bed was out of order. It was lit all the time and couldnt be turned off. We have asked the reception to fix it twice. No luck. I had to fix it myself. * The room was not cleaned well. The teaspoons were used and not cleaned. First night, we prepared tea for ourselves and after we saw the disguisting mark on the teaspoon we didn't drink. We left the cups on the table. The other day, although the housekeepers entered the room for cleaning, the cup was not cleaned, nor was the teaspoon. That was really disguisting. I'm not even mentioning the dust on the kettle and everywhere around the room. *

Positiv:: Rooms were very nice. Comfortable beds. Lovely views. Staff were friendly and helpful.

Negativ:: We didn't like the fact that the 'Gala Dinner' on 24th December was not included in the price. Even though we booked 'All Inclusive'. We were asked to pay an extra 25 Euros each on arrival. This was not the best start to our stay. The guests in the hotel that booked with other companies than Booking.com. had the Gala Dinner included. It was just the Booking.com customers that were excluded. Because most of the guests were at the Gala Dinner, there was a very limited menu in the normal dining room and only a few very disgruntled guests eating there. These were, of course, all Booking.com customers. The hotel management put the blame for this debacle squarely on your shoulders. They told us that the Gala Dinner should have been included in the booking as it was part of the holiday entertainment. At the very least, you should have informed us of the situation. I have recently booked another holiday with you to India. This was booked before we went to Turkey. If I had booked after the Turkey trip, I would not have used Booking.com. Needles to say, my expectations are now very low. WHAT ARE YOU GOING TO DO ABOUT IT. John Ross.

Negativ:: Not good stay, They are not cleaning your room well, when they know you are in room, they come to room and tell you to clean your room, and when you go to out they don't come to clean. When you call the reception from your room they don't answer you. The AC is not working well rooms is hot, one day there is ben fire in one room in hotel, smoke detector and alarms of hotel don't worked and peoples say we tray calling the reception but they don't answering us,

Positiv:: Wide variety of food all throughout the day. Beach and pool is not far from the hotel, where some other resorts have you walking for a while. Very clean seawater and large clean pool.

Negativ:: Drinks could be stronger, but it is in line with other resorts where the drinks are inclusive. AC was weak.

Positiv:: Nothing.

Negativ:: This is not Hilton. It’s like a parody of Hilton, but overral it’s a joke. 1. No service: If you try to ask reception to help you with any kind of problem - forget about it. They will smile to you but thay will do nothing to resolve your problem. Be very carefull when provide them you credit card, they may charge your credit card twice. If you want to be safe - pay by cash. 2. Comfort: The hotel is very dirty, there are many old used furniture that must be replaced. The housekeepers do not wash floors, bath, showers - only dry cleaning. 3. Staff: The staff is awfull. They are very lazy, slow, most of them do not speak english, only few on the reception and on the guest relation area. The most terrible staff is on the pier, if you are crazy (like me) and will rent the bungalow (50 € per day, full service) - forget about any kind of service, want to order some cocktails? Ok, you will be wait all day to get one. 4. Food. Food is very poor quality. Like for Cattle. Very dirty dishes, grills. On the dinner you must come on time (at 7 PM) otherwise you will in risk do not find a free table. Overall strongly not recommend.

Positiv:: The staffs are amazing.

Negativ:: No entertainment.

Positiv:: The view was very nice

Negativ:: Hotel is terrible. Staff is terrible. They don't understand what politeness is. If you are a man or married woman then you will get a bad attitude, but in addition to previous if you are a Russian speaking person then you will get a terrible attitude. 4 stars? Really? This hotel is maximum 2 stars and still I am not sure. We have booked our room on English version and we expected a lot of different things they provided on a website, but we didn't get it. As they thought that we ordered our room through Russian travel agency they gave us not that conditions what we booked on booking.com(English version). They started to lie us about 'A la carte' restaurant that it was closed for about 1 year ago, but when we provided our booking information they were little bit shocked. After 30 minutes of thinking the restaurant was opened again and booked for us(After one year break!!! Weird. Isn't it?). The information on a web site is different from reality. Conditioner didn't work. Refrigerator didn't cool but heated. That is the first time that I got an attitude based on my passport. My suggestion to the hotel stuff is just to be more polite to guests and no matter where they came from...

Negativ:: I paid in advance on Booking.com The hotel insisted that I didn't and took my money. So I paid twice!

Positiv:: Nice green place. Hospitable staff

Negativ:: Pillows were awful, hard and very uncpmfortable to sleep on

Positiv:: Very good hotel all-inclusive, many free activities, nice pool, good variety of food, friendly people at the reception, safe parking. Nice location with many trees and mountain view. Good price-quality ratio.

Negativ:: For me the animations and music at the pool were too noisy, but other guests seemed to like it. In spite of rich buffet, very few vegetarian and typical Turkish meals.

Negativ:: Internet, it's very poor in the rooms. And outside is not working proply. This is only one thing, what I dont like there

Positiv:: I don't usually leave glowing reviews but this hotel needs a special mention. From the very first day to my check out the employees made sure I have a relaxing and enjoyable stay. Food is great

Positiv:: We loved the location

Negativ:: But the room was nothing like on the pictures. They said at the lobby we got a suit, and I wonder if that was a suit, how are standard rooms. The room was super old and depressing. The staff didn’t look happy at all.

Positiv:: Das Personal war überdurchschnittlich zuvorkommend und immer bemüht uns jeden Wunsch zu realisieren. Ich würde das Hotel jedem weiter empfehlen.

Negativ:: Das Zimmer hätte etwas häufiger und gründlicher gereinigt werden können.

Positiv:: Location is very good.Hotel stand on beachfront and Two Big Disco of Kemer are next to Hotel. Beverage Quality is pretty good.Variety of dinner are not to much but mostly delicious. Cleaning is generally very good.I find well actually price-quality relation. Reception and Guest Relation was helpful Staff of Pool Bar are excellent.

Negativ:: There is not animation team therefore Mod of Vacationers are low.If you want to do a relax holiday,you can choise here. The Security ,who waits in between Hotel and beach,asks a few times impolitely If I have got a wristband of Hotel. There is no place for sitting on the desk of Lobby bar.

Positiv:: Didn't expect much in the first place so didn't have any disappointment at all. I've got what I paid for. Clean room, all-inclusive. Everything was good and sexy ) Nice location just near the sea and not too far from the center. For an extra $ got access to wifi. Wifi works even on the beach (to read books and chat/video call on messenger and surf the internet was more than enough). For some extra $ they have SPA services, for the money I and my mom paid it was good (don't expect proffesional SPA/clinic services for this money)

Negativ:: A bit noisy at night if you sleep with an open window. Food was so-so, a lot of salads, desserts and other side dishes, but very little meat, in 7-8 days didn't see any fish dishes at all and Turkey is surrounded with 3 seas so for me it was a surprise (Or maybe it's just my harsh judgment because I'm working as a head chef myself...).

Positiv:: - Lage zum Strand / Bars

Negativ:: Betten waren etwas eingedrückt

Negativ:: The hotel is okish. However security and safety was an issue, we had an incident were a drunk person came banging at our door in the middle of the night claiming to be the police. I would suggest the hotel improves security.

Positiv:: Fantastic breakfast !!!

Positiv:: Nothing

Negativ:: The room The bath The food is not good The hotel smells bad It is too small

Positiv:: First of all, we would like to distinguish the restaurant staff. They work a lot and very hard! In addition, we can say that they were really friendly and always with a smile. Secondly, we would like to mention the SPA team: Elvira, Emircan, Hayrulla and, of course, Özcan (the chief). They were extremely friendly and made our holiday. They behaved in kind way and created a very friendly atmosphere. Thank you, guys! We spent pleasant days in your company! P.S. Thank you for the small bottle of red wine for my father's birthday.

Negativ:: Cleaning! The duties of this service included only the change of towels and garbage collection. Sometimes after cleaning we could find towels for two people (although we had a family room for 4 people). Within 10 days that we spent at this hotel our room has never been vacuumed. Perhaps this is the result of a shortage of staff. Besides, we had a broken chair on the balcony. From the first day we informed the reception staff about this issue. However, within 10 days nobody came to change.

Positiv:: Die Betreuung durch Emilie, Guest Relation. Sie stand uns bei allen Fragen freundlich und kompetent zur Seite.

Positiv:: Das Buffetessen war hervorragend. Die Hotelgäste waren sehr angenehm. Es gab eine sehr engagierte Gästebetreuung für deutschsprachige Gäste. Die Lage war für Ausflüge ideal und der Fußweg ins Zentrum von Kemer war sehr kurz.

Negativ:: Es gab nichts zu beanstanden.

Positiv:: I recommend in 100% this hotel

Positiv:: the hotel was good for the money but compared to hotels that turkey has to offer it is poor. If you want cheap and cheerful then it will do the job.

Negativ:: it was a small hotel but not much facilities.

Positiv:: Saubere Zimmer ,essen reichlich ,freundliche Personal

Positiv:: This hotel's best characteristic is really that you get what you pay. The sea is far, but there is a shuttle. The shuttle is overcrowded, but soon there is another one... The buffet is with a wide choice, but in general every day the choice is same... Rooms are cleaned every day, but cleaning is mainly about making the bed and folding towels. There is a sauna, but not hot enough, hammam, but not always heated to use it. So, for an affordable price you get much but with a but, stillit makes your vacation enjoyable if you dont look to complain. On the departure day they let us breakfast before official opening, thanks! The personnel always removes and cleans dishes quickly (sometimes too fast :))

Negativ:: All vegetarian dishes cooked too much, always, for all lunches and dinners vegetables are overcooked which makes them dead, too soft, like puree! Cheeses are there only for breakfast (and only one type in the evening) all 4-5 types of them of similar taste - too salty! Coffee machine never had Hot chocolate available! Too little choice of tastes of local cuisine (at least for me as a vegetarian) The staff mainly speaks only Russian..., almost no English Dinner starts quite late, at 19.00 The fridge in the room doesnt chill well, though it warms the upper surface, the table. Not enough light over tennis tables to play. After daily room cleaning the sink was left dirty.

Positiv:: nothing

Negativ:: I told them there were no towels in the room and they brought one towel for 3 people.. the employees' response to the minibare is empty as the water is found in the supermarket

Positiv:: Room 5* quality.. silence hotel... personnell always is trying to give maximum happiness for customer.. very clean hotel ...like new hotel.. lobby pool room everywhere clean.. food quality is good compared with what you pay..a lot of different variety of salad.. fruit. qood quality drinking..thanks grand viking

Positiv:: Gym was good staff friendly, room Clean, cleaning service people friendly. Bed comfy. Good blend between peace and quiet and entertainment.

Negativ:: All inclusive - rubbish! Watered down drinks, only 3 spirits plus beer, no whisky, no rum, no brandy, no Irish coffee. Just Raki (which was by far the best option) gin, vodka. Food was limited repetitive and if you were not early then anything worth having had run out. Only bar that was open was right behind the pool so you had to walk a long way to get even a soft drink. Entertainment was typical but timed to end at 10:02 and then after 10 you had to pay for anything at the bar. Mini bus service was pointless as one 12 seater can’t handle the demand so it’s a long walk to the beach - maybe 2km.

Positiv:: Location food personel excellent. Hotel concept iş entertsinment.very funny hotel

Negativ:: Food should be more richard.only breakfast iş good. Other used materyal was cheap. Dinner and lunch was prepare from cheap materyal cheap oil. Salad buffet only good. Also water is not good. So tea and ciffee iş not tasty

Positiv:: Frühstück war toll. Man wurde sehr herzlich aufgenommen und war wirklich Teil der Familie. Keine Versuche einem irgendetwas aufzudrängen oder einen abzuzocken. Gute Tipps zu Ausflügen, Landeseigenheiten, Veranstaltungen. Auch die selbst von ihnen durchgeführten Ausflüge sind prima. Ist kein typisches Riesenhotel, sondern persönlich, charmant und freundlich. Immer wieder!

Positiv:: Klein und Familiär

Negativ:: Alt und abgewohnt nicht mal ein Kühlschrank oder Fernseher