Hilton Garden Inn Cincinnati/Sharonville

newly renovated room, not finished. (whole hotel under renovation.) The hair dryer was nice. Everything else was regular room.

1st they told me they were charging me $10.00 holding fee above the $188.32, which I see I could have gotten a better deal with through Expedia. Then they were going to charge me $20.00 for a continental breakfast. I told them it was to be free. We expected a buffet like shown online. That is $10.00 each. I think we must have prepaid for that, know one seemed to know what I paid for. 2 adults and 5 kids, do the math. I didn't know, in fine print that the pool was closed, (small) it wasn't, but that was the reason for getting a hotel. I would have driven straight home, but wanted the kids to swim and stay in a nice place. I think I made a mistake. I won't book again. I will take my chances and get a place on my own next time. It was too stressful to have to point out what I reserved. And I know online it said sleeps 6, 2 queen beds and a fold out couch. There was a chair, my 2 grandsons slept on the hard floor. They would have charged me for another bed! So disappointed. Location was dismal. the rating system is too high, I would give it a 3 stars, for cleanliness, I don't care about "fancy" I want comfort and a nice pool and GOOD breakfast, not dry bagels, cereal, make your own waffles and fruit. ($5.50 ea) The kids wanted eggs, I wanted eggs. I have never had a hotel charge for Continental Breakfast. We stayed at a hotel for way less and got a FREE buffet.

The staff was friendly.

1st of all our room was next to the highway and we were woken up by what sounded like an airplane landing outside at 245 am. It was horrible and neither of us slept 2nd If we pay $--- for a room-you woulf think at least cereal would be offered but nothin