Ramada by Wyndham Draper

Kayak took my money and didn't pass it to the hote

Keith at Getaroom was very helpful in getting me and my fiancé to a different hotel when Kayak completely and utterly messed up.

The Ramada Draper had never heard of me, was fully booked, and never received my payment. The staff were rude and standoffish, and told me it was my fault. I called kayak and was passed on to Getaroom, which after around half an hour of inane marimba music on repeat, were able to put me in touch with one of their managers. While I was waiting in the lobby, another person came in who had also booked a room at the Ramada Draper with Kayak, and was also told their reservation, and their money, was no where to be found. The manager at Getaroom very kindly put me in a nearby hotel of a different franchise at no extra cost, which was absolutely fine, but the management of the entire situation was diabolical, and clearly far more than a single freak accident.

Housekeeping dropped the ball

Upon arrival, we had to clean our own room... housekeeping never did.

The price was good.

The room was dirty dried food on table... hair in the bathroom. Door didn't open properly.