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4,8
very bad customer service
Negativ: Check in was a disaster. 3:00 check in means 4:00 to their staff with no apologies. They changed the bed request from king to 2 queens for one of the couples in our party with no explanation. We sat and waited for our room to be ready for 50 minutes while party after party were handed their room keys after us. The clerk was rude and just said they were really busy. Not even I'm sorry for the inconvenience. We were late to our granddaughter's first birthday because of their incompetence. Not happy.
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6,2
Positiv: Overall it was good!
Negativ: Parking was bad, we couldn't find a parking spot because they didn't have enough.
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4,8
very bad customer service
Negativ: Check in was a disaster. 3:00 check in means 4:00 to their staff with no apologies. They changed the bed request from king to 2 queens for one of the couples in our party with no explanation. We sat and waited for our room to be ready for 50 minutes while party after party were handed their room keys after us. The clerk was rude and just said they were really busy. Not even I'm sorry for the inconvenience. We were late to our granddaughter's first birthday because of their incompetence. Not happy.
Bewertung von
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6,2
Positiv: Overall it was good!
Negativ: Parking was bad, we couldn't find a parking spot because they didn't have enough.
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