Positiv: Friendly and flexible service. Negativ: Appearance of the rental office could be better.
Positiv: Customer service was excellent Negativ: Car smelled of smoke.
Positiv: Cost was greatNegativ: Agency had no idea about my drop off. Do they have a booth at drop off? is it in the casino ? do I valet the car? Do I self park the car at the casino? No idea where I should bring it, just an address at a huge hotel .
GreatPositiv: Family carNegativ: Expensive car!
Not Bad At allPositiv: They didn't have my car available when I got there so they gave me a free upgrade to from a Kia optima to a Ford Escape. They were very courteous and got me in and out of their in no time. Also once I waived coverage they didn't keep trying to sell me on it. Negativ: It was on the far side of town but it was much nicer than the closer avis on Magnolia so it was worth the inconvenience
Positiv: Freundlich und flexibler Service.Negativ: Erscheinungsbild der Vermietung Büro hätte besser sein können.
Positiv: Der Kundenservice war ausgezeichnetNegativ: Auto roch es nach Rauch.
SuperPositiv: Familie AutoNegativ: Auto teuer!
Nice and fast.Positiv: Girl at counter was very pleasant.
Riverside Budget offers quick and easy returnsPositiv: Return was similarly quick and easy (but returned to a different location).
Positiv: NothingNegativ: If you don't have triple times the rental of the vehicle to put on a debit card then it's not worth it. True enough it's being done wo a credit card but nonetheless there are other rental places that you can go to! Im glad I took my business else where.
Positiv: Agent very nice. She was working very hard on her own to serve everyone in a timely fashion. Didn't like that the office was understaffed and she had to work frantically. Negativ: See above.
Positiv: Outstanding service on short notice.
Disgustingly wreaked of cigarette smoke Negativ: Disgustingly wreaked of cigarette smoke & the Budget rep would not oblige us with a different rental although sprayed the car with febreeze for us. We bought Heavy Duty febreeze spray & febreeze vent inserts after leaving the car doors open for two days to air out..the smoke smell was still there. ironically there was a no smoking sign on the passanger window.
Positiv: The price.Negativ: She rushed us.
Nett und schnell.Positiv: Mädchen am Empfang war sehr angenehm.
Riverside Budget bietet schnell und einfach ErträgePositiv: Wieder war ähnlich schnell und einfach (aber gerade an einen anderen Ort).
Positiv: Super Service kurzfristig.
Positiv: Der Preis.Negativ: Sie hat uns dann schnell abgefertigt.
Good Experience Positiv: Ease of retrieval in Riverside. Very friendly staff there. Value was excellent. Negativ: Car little banged up with small dents and scratches. Interior was not vacuumed when picked up but staff caught this and cleaned right away.
Positiv: That we got a car. Negativ: The service guy took forever to take our information. The computers kept crashing. Trying to over sell insurance when he knew I was in a hurry. Did it with a debit card. So they needed a return flight and $300 deposit on a $80 rental. Most places want either or. It shouldn't over and hour to rent a car.
Much more than we asked for but ....Positiv: We loved reserving a car online and then being given a bump-up to a larger and better car because no cars in the size we asked for were available. Instead of getting a Kia Rio or the equivalent, we got a 2016 Mustang for the same price. That was pretty awesome.
The car was very clean and the staff was courteous.Negativ: The bucket seats weren't very comfortable on the 4-hour drive to Lake Havasu City, AZ and then back again. Otherwise it was fun to drive.
Positiv: Professional, you can taste the experience in this office
Busy, yes .. once you are face to face with an associate
You're it . Very focus ... IN and Out .really ..
I will once again rent a car from this office
Thank you .
Positiv: I really liked how easy had been to pick up and drop off the cara!Negativ: Unfortunately, the car wasn't clean
Negativ: Pickup and dropoff time was too long. 50 mintues or pickup, 25 minutes for drop off. No returning ride was available.
Negativ: The rented car has a manufactured issue that made the car making horrible noise when you drive it against the wind , the sound comes from the right wheel on the passenger side , my girlfriend was really scared when we drive all the was to San Diego .
Not the usualPositiv: Very fuel efficient vehicle..Negativ: So I bout coverage through kayak was told at avis that would be covered both are telling you its necessary.
My choices were a clean car with bald tires or dirty car with good tires.
Didnt tell me I needed to arrange for a ride at drop off.. I walked 6 miles after drop off...
Positiv: Pick up was easy. Associates were very friendly and worked efficiently to get me into my rental car.
Positiv: Professionell, Sie können die Erfahrung in diesem Büro
Viel los, ja ... ist man einmal zu Gesicht mit einem assoziierten Unternehmen
Sie sind es . Sehr konzentrieren ... in und Out .wirklich ...
Ich werde noch einmal ein Auto mieten von diesem Büro
Negativ: The car was dirty on the outside and there was trash left inside.
Wouldnt use Hertz againPositiv: They had a car available.Negativ: The Mazda that was given to me as a car rental was dirty. Then while on my way out of town I tried to use the radio only to find out that someone had spilled something really sticky on the radio control buttons located on the center console. The buttons had been stuck and whomever did so pushed so hard to try to use them that the whole panel collapsed. The radio could not be used. Later I also discovered there was no spare tire in the vehicle. When I complained to Hertz they did nothing, not even apologized. I will not be using this location again.
Positiv: Car was clean, comfortable and excellent on gas.Negativ: No dislikes...but the price could have been better.
Negativ: Being put on hold while the lady CSR rep goes out to wash a car. Just terrible! Never again!
Positiv: Well organized
Disappointment Positiv: I wanted a Toyota Corolla instead I had a VW Jetta. Secondly, I reserved by using my debit card and no one told me that within less than 24 hrs I was forced to use my secure CC. I'm waiting for a refund back to by debit card charges. Negativ: Two charges because hertz has this stupid policy that my secure CC had to be charged. I'm told that my debit card will take 5-7 business days to refund. Better Be.
Great vanPositiv: The actual van was great, ran smooth, clean when we got it and would rent it again. Negativ: Picking up the car: The rental was under my dad's name but he only had debit cards to rent it. Hertz would not release the car under a debit card so I had to get off work and take an early lunch to put my credit card down. I didn't like that at all.
Great Service Positiv: The service was qick and friendly. The rental was reaaonable
I received a free upgrade. They offered prepurchased gas at a lower rate. When my pick up ride was late, they drove me home.
Car reserved was not what I received. Positiv: BT radio option was nice Negativ: I requested a mid size car and was given a compact (Yaris). I was not notified of the change at any point. It wasn't until I drove away that I confirmed in my reservation what I thought I had requested.
Can rental initially canceled rebook was twoce as Positiv: Very disappointed
Hertz was terrible.Negativ: I rented the car to drive from LAX to my parents house in Riverside. The drop off was at a Riverside location on Thanksgiving day. When we went to return the car the location was closed as well as another location we tried in Riverside. We had a one day rental and could not return the car. We tried to return the car on Friday to the contract drop off location but again they were closed. We drove to the other location in Riverside and were finally able to drop the car. All would have been fine accept Hertz (three representatives on the phone as well as one representative in person) felt that we should pay for the additional day we had the car despite our attempts to return the car and the contract length of the rental being one day. I will never rent from Hertz again and will make it our company policy to avoid them.
Positiv: Auto war sauber, komfortabel und ausgezeichnet auf Gas.Negativ: Keine Abneigungen ... aber für den Preis hätte besser sein können.