Mietwagen in Zürich

Positiv: Cancelling my reservation they refused to honor was the best part

Negativ: I reserved an Opal Zafira. They had an Opel Zafira. They wouldn’t give it to me (it something similar) after standing in line for over an hour. It was a horrible ridiculous experience

Negativ: It was awful. Super long line of over an hour. Tried to upsell everything and everyone. My reservation said it was for Opal Zafira or similar. They tried to downgrade me to a smaller car when I needed a big one (5 adults and bags) even though they actually had opal zafiras on site.

Positiv: Great gas mileage

Negativ: Didn't like that I was forced to take out insurance with Enterprise after I had already purchased Alliance insurance online. And if I didn't purchase it then they would put a hold on my card for $5000 plus another $500! That was so unexpected! So I purchased the $20 a day insurance & they still put a hold on my card for $1500 & $500! So much for a discounted rent a car! We had an economy car & it was new but not comfortable while driving!

Bad

Positiv: They offered an upgrade for cars I totally disliked .... and in my class they only had a station wagon which I didn't want either. They also wanted to block a $2000 security deposit on my credit card ... they are a franchise and not very flexible. I like them in the US, but certainly not in Switzerland! I ended up using another car rental company, paying a bit more because I didn't have a reservation, but I got what I wanted, with only an additional hundred dollars blocked on my card.

untruthful customer service representative

Positiv: Quick return service

Negativ: The lady at the counter wouldn't let me see the car before renting, and she lied to me about the amount of passenger is had. I stated that I required 7 and first told me it was 5, but when I showed interest of cancelling, she swiftly showed me a picture on google of the 7 passenger model and told me it was actually 7.

Risky ! claimed invented damage ! Didn't get the c

Positiv: The process was quick. The car was OK

Negativ: More than anything, at return, the agent have picked a scratch on the WHEELS !!! The scratch was probably there when we picked the car ! But I would never go to such details. The car body was all fine, and obviously, I don't check the wheels at pick-up. They claimed for damage ! I don't care much as I had insurance, but the behavior was not friendly at all !! Also, got a different car than ordered, still in the same class but less.