Mietwagen in Denver

Negativ: Everything

Positiv: Drop off was confusing, didn't know they closed the rear drop off at 10, waited in line to drop off then was told I couldve just walked to the front and gave them the keys and paperwork. Also left my sunglasses in the overhead compartment and called fox an hour after drop off, they said they would send a request to the Denver location and let them know that I forgot my glasses to set up a way to deliver them back to me, never happened though

Negativ: I reserved a larger car then had to pay twice as much for a awd car because of a new law about driving in the snowing mountains. Left my sunglasses in the overhead compartment and called fox an hour after drop off, they said they would send a request to the Denver location and let them know so they would set up how to ship my glasses back to me.... Never contacted me

Positiv: Not much. After complaining they didn’t upcharge me for the 4 wheel drive since I couldn’t legally drive a 2 wheel drive to mountain town we were trying to get to due to snow fall.

Negativ: Arrived and they had several Jeeps on the lot and although I requested one on my reservation and had paid to rent one they refused to give me one. Spoke with two different employees who Could not come up with matching stories on why I couldn’t have a Jeep. They then tried to rent me a two wheel drive vehicle that was illegal to drive into the mountains of Colorado bc of recent snow fall (we were on a ski trip). They tried to up-charge me $250 for the trip to have a four wheel drive vehicle. When I complained they waved the up-charge which was the only plus side to this experience and what kept them from getting one star. The shuttle two and from the airport was absolutely filthy. The cars are not in specific spots so they just tell you to walk through the parking lot hitting the panic button until you find your car. There were 10 identical vehicles to mine throughout the lot. Another customer had been looking for over an hour in the snow bc the panic button on her keys was broken. To top it all off the vehicle was dirty on the inside a wreaked of cigarette smoke which unfortunately gave my girlfriend a headache and took away from the pleasantness of driving through the clean mountain air.

Negativ: Car was dirty. The facility was understaffed so the line was :45 minutes long. Hidden fees make it less cheap than it May appear

Positiv: Pick up at rental agency driver was very friendly and helpful to. Cost was ok as compared to others. Drop off was quick and easy.

Negativ: Pickup at the airport driver never said a word or left his seat. Pick up vehicles were dirty and in poor condition. Wait time at counter to pick up vehicle was ridiculously long.

Positiv: Staff was friendly despite trying circumstances. In took over an hour and a half to get our car, thirty minutes of waiting for a shuttle, and did not get on the road until 2:30am, after landing at 11:00pm.

Negativ: Mainly, more staffing! I'm sure they were aware of the delays at the airport, and they should have kept four agents on to take care of their guests, rather than allow it to go down to two while the line had twenty five people waiting. The car itself had issues, which I had to deal with a day later, which should have been noticed in routing safety checks.