Mietwagen in Denver

Negativ: On august 6th,  Carried in the livestock bus, from the Denver airport to the rental place, we had to wait close to an hour before starting the check out procedure. The check out procedure was quite good, the agent lady was courteous, professional, and she asked all the right questions, Including do you want to prepay for a full tank of gas, giving us the rate of the gas and how much would it be, we just have to return the car as empty as possible, We accept! I signed the contract, got the key and got to the parking lot.  Inspecting the outside of this beat up Mitsubishi, there was not a space on the form that wasn’t covered by pencil to mark the dents and scratches.I got in the car to get the mileage, the engine light is on, the ABS system say malfunction, the ESP system says malfunction, the inside was filthy. At the checkout gate, the service personnel confirming damages told us we cant go like that, this car has too many issues. We have to go back inside, cut the line (which makes everyone starring at us like villains) to ask for another car. After another 15mn, no signature required, we have another “pearl” of fox rent a car prestigious rental fleet. Another Mitsubishi, exterior beat up (a little less than the first one) but this one just had a slashed tire, in the back right. (The interior was okay except that the gas Gauge was at 55% ish) the same service guy at the gate, told us for safety reason, he cant let us leave like that and we need another car.  The third time is a charm, got back inside, I know, my way around at this point I pretty much work for fox, soon to be on my 3rd contract, 3rd inspection and 2:30hour wait.  We got a Toyota 4Runner, beat up still, inside worn out, the mileage indicate 50261Miles, and the contract indicates 49190miles. Not sure what happen here, but it did not seem to worry anyone.  Definitely not what we expected but we have to go, the car is safe drivable... We go on our journey, the car did the job. On august 10th, we returned the car in the back of the building, to a place that I thought could only be a landfill. The “inspector” inspect the car, everything seems in order, and sent my receipt via email. On this receipt attached, there is a charge for $160.84 of gas @ $7.99 which we absolutely Had not clue about. It seems the 3rd contract did not include the full tank of gas. We returned the car as empty as possible as explained by the agent. Otherwise I would definitely have refilled the car, especially that i had 4hours to kill for my next flight.  TLDR: the attractive price was a scam, they added another $12/day for toll (There was no toll where we were going) The gas scam added an extra 160$, all cars are beat up, and I gave up on customer service call after 1h30mn, I had still “more than 10callers ahead of me”

Positiv: The 4Runner was nice but not the car we had reserved. We had reserved a Jeep Wrangler but the worker didnt want to get the key for the Jeep so we got a 4Runner instead.

Negativ: Literally everything. The place was filthy and full of flies. The workers were very rude. You get slammed with tons of fees that are not explained at all. The fees doubled the price of the rental and for that price we would rather rent through a more reputable company next time. They didnt give us any rental paperwork explaining the extra $300 in fees. The entire process could and should have been better.

Positiv: Nothing

Negativ: First car reeked of smoke. Second was completely uncleaned on the inside. When we picked it up the guy completely neglected to write down that it had major hail damage. Luckily when checking it back in the guy noticed it and had us right down that it was on the car before we had it. We will see if they try and screw us into paying for it.

Positiv: The only good part of dealing with Fox Rental Car is being done with dealing with Fox Rental Car.

Negativ: Everything, literally everything could have been better. They only exist to lure people in with cheap rates and then screw them over. It's almost as bad of a scam as college text books.

Positiv: The girl I worked with was very good at what she was doing. She did all she could to make the rental okay.

Negativ: I stood in line for an hour. They did not have the car I rented so I was told I was being "downgraded" and I receive a discount at a later time...I was being charged full price at check out. We got in our downgrade and my passenger sat in the seat. It was soaking wet. We weren't sure what the liquid was???

Positiv: Nothing!

Negativ: Everything! The car I rented broke down on the highway on a trip up to the mountains to go camping. We waited on the side of the road for 6 1/2 hours for Fox to bring us a different rental car to swap out. They also aren't going to refund me for the day of the incident even though I didn't get to use the rental car because it didn't work. I'm so upset.