Mietwagen am Flughafen Denver

Positiv: I liked the size of the vehicle and the rental agent was nice.

Negativ: Waiting in an ENORMOUS line for over an hour was absolutely ridiculous! Then the vehicle was filthy dirty. We washed it and went to vacuum it and there was so much litter & crumbs & ?? Under the mats it looked like it had never been vacuumed. I wasn’t allowed to extend the rental for a few days, we had to come back in, waiting in the same ENORMOUS line...then had to wait outside for over an hour until they pulled the new rental car around and it was filthier than the first rental. The agent gave us a story that the water pipes had burst the night before and they were unable to wash the cars. Well, somehow they managed to wash the cars for the Priority Club members. They came out wet and clean having obviously been freshly washed seconds earlier. Just tell people the truth. Hey, we get extremely busy on occasion and during those periods you may get a car that’s not run through the exterior wash. That speeds up the process tremendously, which helps us serve our customers more quickly. Maybe offer a discount in their next car rental!

Negativ: The main problem was that between my reservation and going to the facility to get the car, they changed what I reserved. Online it said Jeep Grand Cherokee, Chevy Equinox or similar, but then tried to put me in a Nissan Rogue, which isn't the same at all. I had to pay $120 a day extra for, which they "generously" gave me for only $60 av day extra. It all just felt like a setup sand ruined a portion of my trip because I felt like I had been had. The whole thing felt cheap. The car was fine except it was filthy inside and out because it had just come back, obviously, and wasn't really cleaned... There were old receipts inside and the outside was a mess. Oh, and for Colorado mountain driving the car didn't have a drop off washer fluid in it. We had to buy our own when we finally got to our destination. I would not recommend as it's not worth the supposed savings.

Negativ: Everything. Car smelled like weed and cigarettes and wasn’t clean when we picked it up. They don’t tell you about extra fees and lied to us about extra charges. Will never use Ace again.

Negativ: The shuttle service is terrible. The inside of the vehicle was not clean and had dog hair on the center console. They charged me to fill up the vehicle even though I returned with a full tank. Spend the extra money and rent from a known car rental.

Negativ: Shuttle was late there was an hour wait for the car then all the hidden fees. Denver representatives were neglectful and never picked up the phone when I called for help. Terrible customer service will never rent from them again

Positiv: It took a hour for the bus to show up at the terminal. We were at ACE for a hour waiting to pick up the car. The entire time they tried to up charge everything. 200 despoit later we finally got a car. The people where friendly, dropoff was easy. This company sucks. Go with a name brand, you will save in the long run.