Hotel Residence am Hauptbahnhof

Wir waren mit allem zufrieden!

alles ok!

Muffiges, dunkles Zimmer. Frühstück könnte besser sein.Buchung des Zimmrs bis Check Out 11 Uhr-> um 10 wurde schon geklopft und gebeten das Zimmer zu verlassen.

Das Hotel befindet sich in zentraler Lage, nahe dem Hauptbahnhof und der Mönckebergstr.. Es ist ein einfaches Hotel mit einfachem Frühstücksbuffet und freundlichem Personal.

Das Frühstücksbuffet weist eine gute Grundausstattung aus, jedoch fehlt bei längerem Aufenthalt eine Variation von Wurst und Käase (3 gleichbleibende Sorten Wurst und 2 gleichbleibende Sorten Käse).

Das Zimmer war in Ordnung, aber die Sauberkeit und das Ambiente des Hotels sind sehr schlecht. Auf allen Gängen lag Wäsche herum, die Türen werden von Feuerlöschern offen gehalten, das Treppenhaus (der Aufzug war defekt) war extrem schmutzig und abgenutzt.

Uns hat die Nähe zur Stadt und U-Bahn gut gefallen!

Uns hat nicht geaffen, dass man das Fenster über Nacht nicht offen lassen konnte, da der Lärm der Container die abgeholt worden sind unerträglich gewesen ist!

I liked the location, a few minutes walk to the Central Station and to the Museum für Kunst und Gewerbe, it was perfect for my needs. However, on the same street I spotted at least four other hotels. The personell was nice, even if not extremely helpful (see below), but there were good vibes coming from them. The heating in my room was working (very important).

The hotel indeed writes in the description that the elevator is available only from the second floor, but: 1. That is where the rooms start and 2. until the second floor there are a lot of very steep stairs. I had a big and heavy luggage and the receptionist did not ask whether he could assist me. I think they should assist everyone with the luggage in this case. I consider those stairs very dangerous, especially while going down, with luggage. My room and my bathroom looked quite clean, until I discovered that they did not bother to clean the toilet seat properly. On the towel there were a few traces of shaved hair (see in the pictures). The bed mattress is probably from another century. Breakfast was very poor in quality, especially considering that it costs extra (almost 8 EUR). I would definitely not recommend booking breakfast as well, as on that very street there are enough alternatives available for way better quality and price.

You have to walk first floor with your luggages before using the lift. Walking around the hotel is so confusing

location

not a very nice area, poor staff and noisey

Location near center.

Rooms are dusty, my creditcard was charged twice!!! first online after reservation than again at reception, still waiting to solve this.

Good location close to the Hauptbahnhof; good breakfast

No lift from the reception and very steep stairs if you have heavy luggage; very small and narrow rooms; personnel in the reception not very friendly

good just for location

small room, not so clean, unkind staff, noisy rooms and street (a kind of red district), free internet is a fake, u must pay 6 euros! i dont suggest this place!