Helios Legend Hotel

Staff was very lousy, and had some work in progress inside the hotel starting at 8:00 AM with hammers and drillers... but is what not mentioned by the staff at any moment... During breakfast you can ear the manager in the reception yelling at one of her staff, not only once... I mean during breakfast listen to this lady yelling is not very pleasant, and if she has something to say to her staff she could do it discreetly... is not a theater The hotel is on top of a night club that is open every night, so be aware that you will ear BOUM BOUM BOUM from the bass, until 2:00am (at least), I repeat EVERY NIGHT the AC was leaking, need to ask to come fix it several times, it took 2 days to reconnect one cable.... Be careful some rooms do not have windows, but i guess that is my fault for not looking enough when we did the booking... but Booking.com should at least let us know with a notification that some rooms do not have windows....

Location was ok - fairly central and the staff were helpful in booking a halong bay cruise for us and in giving info for where to go and what to do in Hanoi.

Firstly breakfast was disgusting - most of the food completely inedible! Secondly, the staff changed our rooms about - we had booked 3 double rooms for 4 people, when we arrived we were given 2 rooms instead - one double and one twin room (2 single beds) which they described as a "family room" and insisted was an upgrade. Rooms were of poor quality and cleanliness and completely different from the pictures shown on booking.com. When we went to check out and pay for the rooms the staff tried to charge us more money than we had reserved for 3 rooms for on booking.com despite the fact we only had 2 rooms. They were very deceitful and tried to convince us that we had been upgraded and should pay more. We had a very unpleasant exchange with the staff in trying to argue that we would only pay for what we had recieved - they "compromised " by only making us pay for two and a half rooms instead of 3 rooms, when we had only had 2!! It was a ridiculous argument and situation, you would have to pay me a significant amount of money to ever return to Helios Legend hotel! PS, the aircon was poor and there was a nightclub nearby - had to wear earplugs to bed!