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Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.
Friendliest staff ever... They go way beyond their responsibilities to help... the room was next to the elevator and it is beeping constantly... it is not a complaint; i will know which room to book next time.
room service staff and cleaning staff , the do every thing to make confortable spicaly afternoon bed arrange is good with flower i expected welcome fruit basket as usually most hotel at hanoi , the breakfast is very very bad even the staff no good service speacialy when they start arrange the tabel even before breakfast time is over , and they talk together shouting ( high voice mean ) even I take dinner once but open buffet is very very poor
Room was very clean. My room does not have a bathtub. Breakfast was a little bit poor.
Very polite staff
Great staff, clean rooms, very nice
Luxurious feel Room felt a little humid/damp.
Shop. Visit crafts villages. Filled about 6Gig of memory cards with pictures Although friendly, the staff was somewhat unstrained.
The staff at the front desk, concierge and at breakfast. It does not have a swimming pool. It would be wonderful if this place had a swimmin pool and a hot tub.
I stayed in a Suite, just fantastic Maybe the room service menu card could be more elaborate
Bedroom en breakfest very good.
Large, comfortable room Indifferent staff
The comfort, relaxed ambience and the friendly helpful staff. The food was good too, and lots of choice for breakfast Liked the mixture of Vietnamese and Western style food. No.
Food was really good in all restaurants. Facilities are old
I loved the fitness centre and the spa centre. The breakfast was also good The bathroom was small and not very attractive
The hotel stuff are friendly but have some language problem. The rooms have to be fully renovatiaded.They are quite old and bath rooms are not good enough.
Location. It's in the business centre and within walking distances to shops and sites. Service. Staff were more interested in their chitchatting and reading fashion magzines. It's not only myself have the bad experience, other people have said about the same.
The service was mediocre for a 5-star hotel. Almost all 3/4 star hotel that I've been in Asia would beat it hands down... Overpriced for Vietnam.
Sehr gute Service, reichhaltiger Frühstücksangebot ( sogar Chamapgner ist im Angebot ). Wer Luxury Room mietet, ist jeden Abend zur Cocktails trinken eingeladen. Da gibt ausser Cocktails auch Wein und Bier und leckere Häppchens bzw. Snacks dazu. Das Beste ist, man kann selber Getränke mixen.
Just happy with the facility the hotel provide. Not too crowded.
The bed was really comfy and the pool was lovely The shower was terrible, the toilet looked dirty. Overall the hotel reception area looked 4 star but the room was more 3 star. Very disappointed as it was overpriced for Asia
good The travel agency is lier. the vietnamese man request more commisson for himself and refused to pay back ticket fee when I cancel the flight. disgusting expierence.
I like the fittness center The service in the restaurant during breakfast time was poor
Friendly and efficient staff,all was well organised with attentive personnel.Position of hotel was to our liking for access to shops and places of interest. Would have liked bath robes in the room.
Efficiency and kindness of the staff. Breakfast with a wide choice of international, japanese, chinese and vietnamese foods. Taxi service with a possibility of more lengthy rents (some hours - trip to the Ba Vi national park) with acceptable prices. The pool was dirty at our arrival but it improved considerably during our stay.
The hotel was superb and very comfortable. The bedding is just great. Feel very comfy inside the room. Great value for price and personnel is very receptive and handy.
welcome approach The cleanliness at the jacuzzi and sauna was very bad
Only the bell and concierge staff are helpful everything except the bell and concierge staff
The hotel was really good and the rooms are also very good .It has all the facilities of a good star hotel ,It was impressive .Anand Jain The gym was not that great ,It lacked quality equipments and it really needs a makeover ,otherwise other facilities like sauna and Jacussi are very good .
da es ein relativ neues hotel ist, funktioniert alles noch recht gut (bad, aircon usw.) mehrzahl der zimmer ohne fenster oder ansonsten zu dunkel, kein gutes tageslicht, aufenthalt nur mit künstlichem licht
Hilfsbereitschaft und Freundlichkeit des Personals. Das Hotel ist zentral gelegen. Der Service war perferkt. Die Mitarbeiter des Hotels sind gut geschult. Bei den innenliegenden Zimmern hat die Klimaanlage nicht richtig funktioniert, sodass diese zu warm waren. Zudem hat es leicht gerochen. Die Zimmer mit Fenster waren hingegen ohne jede Beanstandung.
Das Hotel ist sehr gut gelegen und hat gute Zimmer - wenn man weiss welche. Die De Luxe Rooms haben alle keine Fenster und alle kein twin-bed. Mir hat nicht gefallen, dass man nicht informiert wird, dass viele zimmer kein Fenster haben und keine 2 Betten. Das Frühstück ist unterdurchschnittlich.
Waehrend unseres 3-taegigen Aufenthalts im lauten und dreckigen Hanoi haben wir das Serenade Hotel als komfortablen und sauberen Zufluchtsort empfunden!! Das Hotel ist noch relativ neu, die Zimmer sind wunderschoen eingerichtet und vor allem sehr sauber! Das Fruehstueck ist nicht ueberwaeltigend, aber in Ordnung. Die Lage des Hotels ist sehr zentral. nein
Die Lage und auch die Zimmer Die unbeholfene Rezeption!!!!!
Sehr Zentral in der Altstadt gelegen, modernes und sauberes Hotel
zentrale Lage, freundliches und hilfsbereites Personal Zimmer haben kein Fenster. Wäre schön gewesen wenn ein Gym vorhanden gewesen wäre.