Sehr gute Service, reichhaltiger Frühstücksangebot ( sogar Chamapgner ist im Angebot ). Wer Luxury Room mietet, ist jeden Abend zur Cocktails trinken eingeladen. Da gibt ausser Cocktails auch Wein und Bier und leckere Häppchens bzw. Snacks dazu. Das Beste ist, man kann selber Getränke mixen.
Rooms, comfort, serivce and location were all great.
Room was great and the breakfast buffet was wonderful.
Location was good and only a short walk to various sights of interest.
The hotel has a central location within walking distance of the shopping areas and major attractions. The pool area was nice and the breakfast buffet was the best we had during our trip to Vietnam. Our booking turned out not to include breakfast so when we checked in we had to upgrade to an executive room to get breakfast. It was nice though that the executive room included afternoon tea, snacks, free internet service etc.
Nice rooms, friendly staff End price about 25 percent higher than booking.com offered.
location is fantastic TV in the room is out of date
Situated very central in walking distance to old town and to the lake. Very organised hotel with a beautiful garden with restaurant next to the opera. Good place to relax after sightseeing.
Food was really good in all restaurants. Facilities are old
Bedroom en breakfest very good.
The hotel stuff are friendly but have some language problem. The rooms have to be fully renovatiaded.They are quite old and bath rooms are not good enough.
Large, comfortable room Indifferent staff
The service was mediocre for a 5-star hotel. Almost all 3/4 star hotel that I've been in Asia would beat it hands down... Overpriced for Vietnam.
I stayed in a Suite, just fantastic Maybe the room service menu card could be more elaborate
Location. It's in the business centre and within walking distances to shops and sites. Service. Staff were more interested in their chitchatting and reading fashion magzines. It's not only myself have the bad experience, other people have said about the same.
I loved the fitness centre and the spa centre. The breakfast was also good The bathroom was small and not very attractive
The comfort, relaxed ambience and the friendly helpful staff. The food was good too, and lots of choice for breakfast Liked the mixture of Vietnamese and Western style food. No.
Luxurious feel Room felt a little humid/damp.
Shop. Visit crafts villages. Filled about 6Gig of memory cards with pictures Although friendly, the staff was somewhat unstrained.
Great staff, clean rooms, very nice
Room was very clean. My room does not have a bathtub. Breakfast was a little bit poor.
The staff at the front desk, concierge and at breakfast. It does not have a swimming pool. It would be wonderful if this place had a swimmin pool and a hot tub.
room service staff and cleaning staff , the do every thing to make confortable spicaly afternoon bed arrange is good with flower i expected welcome fruit basket as usually most hotel at hanoi , the breakfast is very very bad even the staff no good service speacialy when they start arrange the tabel even before breakfast time is over , and they talk together shouting ( high voice mean ) even I take dinner once but open buffet is very very poor
Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.
Very polite staff
Friendliest staff ever... They go way beyond their responsibilities to help... the room was next to the elevator and it is beeping constantly... it is not a complaint; i will know which room to book next time.
Excellent hotel with friendly and helpful staff. delicious food and ideal location in old quarter.
The proximity to the old quarter and the beautiful lake
brilliant location, superb quality, elegant room and staff!
Very good hotel indeed, everything is perfect. Location is excellent, the executive room was spacious, clean and tastefully decorated. Staff are very helpful and polite. Breakfast is also excellent. nothing that i can mention
welcome approach The cleanliness at the jacuzzi and sauna was very bad
The bed was really comfy and the pool was lovely The shower was terrible, the toilet looked dirty. Overall the hotel reception area looked 4 star but the room was more 3 star. Very disappointed as it was overpriced for Asia
Efficiency and kindness of the staff. Breakfast with a wide choice of international, japanese, chinese and vietnamese foods. Taxi service with a possibility of more lengthy rents (some hours - trip to the Ba Vi national park) with acceptable prices. The pool was dirty at our arrival but it improved considerably during our stay.
The hotel was really good and the rooms are also very good .It has all the facilities of a good star hotel ,It was impressive .Anand Jain The gym was not that great ,It lacked quality equipments and it really needs a makeover ,otherwise other facilities like sauna and Jacussi are very good .
The hotel was superb and very comfortable. The bedding is just great. Feel very comfy inside the room. Great value for price and personnel is very receptive and handy.
Only the bell and concierge staff are helpful everything except the bell and concierge staff
good The travel agency is lier. the vietnamese man request more commisson for himself and refused to pay back ticket fee when I cancel the flight. disgusting expierence.
Just happy with the facility the hotel provide. Not too crowded.
I like the fittness center The service in the restaurant during breakfast time was poor
Friendly and efficient staff,all was well organised with attentive personnel.Position of hotel was to our liking for access to shops and places of interest. Would have liked bath robes in the room.
sehr hilfsbereites Personal; ruhige Lage am Rande der Altstadt; kostenloser Computer mit Internet in jedem Zimmer Tourbuchungen nur über einen Veranstalter (ATP, nicht zu sehr zu empfehlen); 24-Stunden Rezeption stimmt nicht: nachts ist die Tür mit Rolladen zu uns das Personal schläft auf einer Matratze vor der Rezeption; Restaurant? Wir haben nur einen Frühstcksraum (à la carte zu bestellen) gefunden!
zentrale Lage in der Altstadt; absolut ruhig während der Nacht zur Zeit des Aufenthalts tagsüber starker Baulärm durch Arbeiten am Nachbargebäude
Das Hotel hat uns sehr gut gefallen, die Lage mitten in der Altstadt ist für Besucher besonders günstig. Der Weckauftrag 3.30 für eine Fahrt über Land wurde nicht ausgeführt, wir hatten aber die Weckfunktion des Handys aktiviert. Kein Frühstück, wie bestellt und zugesagt, vorbereitet.
Internet auf dem Zimmer
Das mir angebotene Zimmer war nicht geputzt, Schmutz-, Schuhspuren auf dem Fußboden, Nussreste. Ebenso war der Bettbezug nicht frisch. Wegen des Verkehrslärms wollte ich ein Zimmer in einem höheren Stockwerk. Der Manager versuchte es zu erklären, erst als ich sagte, ich würde mich dann wohl doch nach einem anderen Hotel umsehen, ging es auf einmal und ich bekam ein anderes Zimmer. Hinter dem Bett sollte man auch mal putzen, Staub seit längerem angesammelt. Mein Headset wurde beschädigt, wurde dann aber durch den Manager ersetzt. Das Schwimmbad war nicht geheizt, außerdem gab es keinen Bademantel.
das super freundliche personal. sehr hilfsbereit und kompetent, aber nicht aufdringlich. ich habe fuer 50 $ einen city tripp gebucht. fuer diesen preis erwarte ich kompetenteueber die stsdt und geschichte der sehenswuerdigkeiten. die begleitung war sehr hoeflich, hat aber nur die tickets gekauft und mich mit dem taxi von einem ort zum anderen gebracht. das haette ich auch allein geschafft, preiswerter.
Tolle neue Ausstattung des Hotels, alles voll ok, nettes Personal, Fruehstueck ok Als Oesterreicher: der Kaffee....
Es war alles wunderbar! Freundlichkeit, Service, Ausstattung,...
Located on a quiet street, this brand new hotel is less than 8 mins walk from lake, "old" and "French quarters, with Opera round the corner. The rooms have balcony for having your G&T, and there is a nice outdoor service area by the street. Choose this hotel if you don't need a swimming pool (there is so much to see in Hanoi you probably will not find time to use it anyway). I probably would pick this hotel again - cost is 1/2 of nearby Hilton. Travellers from the US would likely find the rooms too small but not an issue for Europeans. absolutely not
Conifer is very centrally located - literally around the corner from the Hanoi Opera house. My room, although street facing, was reasonably quiet. It was modern and comfortable, a good enough copy of a 5-star hotel room. Service was pleasant and helpful. Overall the hotel is well worth the money.