Serene Boutique Hotel & Spa

This is the perfect hotel! The staff treat you like family and nothing is too much trouble. The rooms are very clean and the beds super confortable. We have stayed at this hotel several times and it never fails. The breakfast in the rooftop restuarant caters for both western and Asian tastes and is high quality. Dining in the restuarant is also a treat. The hotel is in a great spot. In the heart of Ancient town and walking distance to all the attractions. This trip we had a late flight back to Australia and we offered showers hors after we had checked out.

There is nothing I can fault with this hotel.

Amazing customer service. Advice and tips given on where to visit in Hanoi. Extremely helpful staff, they book tours, restaurants and taxis for guests. Room was great value for money. Location was perfect for exploring the old quarter and other parts of town. We also ate in the hotel restaurant the food was great and good value. Breakfast was good and they gave us breakfast to take away upon our early checkout. If you are looking to stay in Hanoi stay here!

Nothing!

The staff (especially Jenny) were so friendly and very helpful, they assisted with any requests we had and gave us good suggestions for eating out. The breakfast was amazing.

The clean spacious room and comfortable beds and clean bathroom.

Restaurant

Great service, friendly staf, perfect located in the old quarter.

A good mix of choices for the breakfast. Staff were really helpful and friendly. Location is quite central and there’s value for money.

Nothing.