Hotels in Ba Đình District - Hanoi

Positiv:: The staff were delightful and went out of their way to help us, especially the staff in the restaurant and maintenance staff. It was our wedding anniversary and they went all out in our room with the rose petals and cake.

Negativ:: When I booked I didn’t realise that I’d booked for one person (I did mention that it was our wedding anniversary so unsure whether they thought I’d be celebrating alone

Positiv:: Indoor swimming pool was awesome

Negativ:: No direct access from ground level to the room floor have to go through level 38, not a deal breaker, but taking two separate lifts to reach to your room is little bit cumbersome.

Positiv:: Breakfast at the club lounge was good. Staff were all very nice. Late checkout until 4pm was great. Pools and gym facilities were very good. View from room and lounge was excellent. Bed and pillows were extremely comfortable.

Negativ:: Booked the club lounge room but had wasn't given complimentary items until asked for. Also, no welcome drink upon check-in. Afternoon tea (club lounge) seriously lacked vegetarian and vegan options. Room felt a bit small and no cooking facilities in the suite room for the price paid.

Positiv:: very kindly people. excellent service. this is best hotel.

Positiv:: Tolles Hotel. Sehr schöne Zimmer. Skybar mit Aussicht auf Hanoi.

Positiv:: Staff were very friendly. Always said hello and extremely polite

Positiv:: Very clean.

Negativ:: Very big hotel, no personel attention.

Positiv:: Nice bird eye view. In rain case you can see lightning at your eye level. Cool :)

Negativ:: nothing

Positiv:: The umbrella service to customer in raining day. The view.

Negativ:: The jeju bottle water is not on charging list but still charged.

Positiv:: Everything

Negativ:: Nothing

Positiv:: Best choice , the 65th floor ,top of Hanoi, enjoy the evening of Hanoi

Positiv:: Alles war gut; die Abwechslung hat gefehlt. Auch sollte der Club Room nicht fuer Platzprobleme beim Fruehstueck auf dem 63’igsten Stockwerk genutzt werden.

Negativ:: Club room mixed with common services

Positiv:: The bed was extremely comfortable, breakfast was adequate, location very good, door staff helpful

Negativ:: No bar aside from the casino and the expensive nightclub

Positiv:: Big room, clean and quiet

Positiv:: i have booked with breakfast, but when we check in, they need us to pay again

Negativ:: there's bad wet smell in room

Positiv:: The hotel is a little bit dated, & the rooms were not of a superior standard that I have experienced previously. It was nice, the food was good, & the rooms were fairly quiet. The greatest disappointment, is nearly everything shuts at midnight in Hanoi, & you need local guidance for further entertainment past the witching hour.

Positiv:: Clean and good service

Negativ:: With the breakfast have a little problem, but for sure also this can improve.

Positiv:: generally speaking，it is excellent.

Negativ:: nil

Positiv:: sauber und ruhige Lage

Positiv:: generally speaking....good

Negativ:: location,.

Positiv:: Not too many options

Positiv:: Excellent staff The club room is excellent value Absolutely brilliant mattresses for a comfortable sleep Great location, views

Negativ:: The rooms look slightly dated

Positiv:: Staff were amazing, view from the room was beautiful. The bed was so comfortable! Spent the day after a long flight at the spa & with room service. Exceeded expectations. Would definitely return

Positiv:: Amazing breakfast and rooftop bar! Very clean rooms and very, very kind staff. I’ll definitely come back!

Positiv:: sehr zuvorkommendes Personal. Wir hatten Suite gebucht, bekamen kostenloses Upgrade für Zugang in Lounge-Bereich im 17. Stock - unglaublich schöner Blick beim Frühstück etc.. Bar outside im 20. Stock bei Nacht sehr schön mit Weitblick über Stadt. Auch der Pool im 4. Stock ausgezeichnet und sehr sauberer Bereich. Bettenausstattung sehr gut!

Negativ:: ein klein wenig in die Jahre gekommen, grad in Bezug auf Teppichböden und Gardinen.

Positiv:: The staff were fabulous and personable. The location ideal close to the old part of the city. Great view over West Lake.

Negativ:: Nothing to note.

Positiv:: Friendly staff, Nice clean room.

Positiv:: Sehr sauberes Hotel, hilfsbereites Personal, luxuriöses Ambiente.

Negativ:: Es gab nichts zu beanstanden.

Positiv:: very busy corner area location. when checking in we paid extra for upgrade to suite - has 02 rooms connected and share same foyer.but not what expected paying USD100 ADDITIONAL UPGRADE PER NIGHT.. some issues with keys but sorted out by hotel. breakfast is so.. so... room lighting is so .. so. main lobby represent nice, but room is a bit old compare to other Pan Pacific hotel. kids did mess up slight when they order room-services. Hotel staff did clean up , but they did not clean up to our expectation.. could have do better cleaning. Overall good clean hotel and reasonable budget for family stay.

Positiv:: I did not take advantage of breakfast as I had early morning cruise, but the location was great.

Negativ:: traveler lounge could be updated with new furniture as cushion was sunk into couch...

Positiv:: Lovely helpful staff. Beautiful room. We loved our evening at the rooftop bar, it was the perfect view.

Positiv:: Great hotel, very nice staff with great humour, amazing rooftop bar!! Everything was perfect!!

Positiv:: Amazing staff and spacious rooms. The best in Hanoi.

Positiv:: Okay.

Negativ:: Not clean

Positiv:: The customer service from the reception desk was excellent. They were very polite and helpful. They also went out of their way to help me in the early hours of the morning. Very impressed.

Negativ:: I thought the view from the room of Westlake would have been better but that was just my hopeful expectation.

Positiv:: We were first time travellers to Hanoi, felt welcomed when the Hotel car greeted us at the airport. West Lake was great, accessible from the hotel for a good stroll in the evening. Getting around town was easy via GRAB, and the property was located mid-way to my convention and to Dong Xuan Market=)

Negativ:: More mini marts nearby=D... not a issue though...

Positiv:: Schönes Hotel aber leider etwas sehr weit von der Stadt weg - rein laufen ist somit hinfällig, wir mussten immer ein Taxi bzw Uber nehmen. Sehr ruhig - gut zum schlafen abseits des Stadtlärms

Negativ:: Die Lage und dies wurde auf Booking leider vorher nicht ersichtlich. Uns wurde vorab ein Flughafentransfer angeboten der leider im nachhinein für den Weg von ca 30 Minuten sehr überteuert war.

Positiv:: Convenient location large room friendly staff

Negativ:: Convenient location large room friendly staff

Positiv:: The location of the hotel and cosiness of the room, all at a very reasonable rate. Lovely view out and the amenities are great especially the kitchenette. A home away from. Home.

Negativ:: The rooms are a little old and worn, but it's clean and functional overall.

Positiv:: clean and good view

Positiv:: Wie bei meinem Aufenthalt zuvor - einfach alles bestens. Top Zimmer, top Ausstattung, netter Balkon mit Blick auf den See (wir sitzen gerne abends draußen). Auch von der Lage her durchaus empfehlenswert - zwar weiter draußen aber bei den Taxipreisen kann man durchaus auch schön fernab des Lärms wohnen.

Negativ:: Siehe ebenfalls Voreintrag - Preis-/Leistungsverhältnis im hauseigenen Restaurant passt überhaupt nicht, weder bei Getränken, noch beim Frühstück. man kann ja in einem Hotel durchaus teurer sein, aber das hier ist lächerlich.

Positiv:: Great room. Loved having a washing machine, kitchen and bathtub in the room.

Negativ:: Concierge was no where to be found during check out. Breakfast was poor quality

Positiv:: Das Zimmer war top ausgestattet. Neben der Küche mit Wasserkocher, Kaffee, etc. gab es sogar eine Waschmaschine. Direkt vor dem Hotel finden sich zahlreiche kleine vietnamesische Speiselokale und auch ein Supermarkt. Das Hotelpersonal war stets superfreundlich und hilfreich in jeder Hinsicht.

Negativ:: Wenn man die Preise in Vietnam für Speis und Trank kennt, wird man wohl das hauseigene Restaurant weder zum Frühstück, noch für ein paar Getränke besuchen. Da stimmt das Preis-/Leistungsverhältnis leider überhaupt nicht (zB ein Bier im Hotel 110.000 Dong, ein Bier in den nahen Lokalen 5.000 bis 25.000 Dong). Auch der Preis für das Frühstück ist im Vergleich zu den örtlichen Lokalen eher dem Reich der Phantasie zuzuordnen - daher waren wir auch kein einziges Mal dort.

Positiv:: nice room with nice view

Positiv:: The breakfast was nice

Negativ:: It was too hot, the eleventh floor has an opening to the pool and also you have to take your key with you and that turns of the AC so coming back to the room after the heat from the street was killer! Asking for a second key wasn’t easy as they were reluctant to give us one.

Positiv:: The location and the reception staff is good

Negativ:: I requested for a high floor (they put me in number 3 of 12 floors) and the photos of the gym are nice but then it is a vry simple gym. The worst, the breakfast, very limited, chinese and 3 extra $ for a coffee !!!

Positiv:: We had a pleasant stay at this hotel, the rolms are spacious and the bed is delightfull! The rooftop pool is nice and comes with a bar.

Positiv:: Great sized rooms, very comfortable bed and wonderful shower pressure! The staff were very friendly and helpful.breakfast was delish also. We really appreciated them letting us have a later check out! Was a lovely stay!

Positiv:: Gute Lage, man kann alles zu Fuß erreichen. Sehr freundliches Personal. Willkommensgetränk und ich habe sogar einen Geburtstagskuchen bekommen! Zimmer völlig in Ordnung!

Negativ:: Super Pool auf dem Dach, leider etwas verlassen, man könnte mehr daraus machen! Man hat einen super Blick über Hanoi! Frühstücksbüffet war ok aber auch nicht wie erwartet, ab halb 10 wurde nicht mehr aufgefüllt. Der Raum wird sehr stark klimatisiert.

Positiv:: I liked the fact there was a pool.

Negativ:: 1) Money was stolen from my room. 2) Silk robe they left in the closet for guests to use was bloody with someone else’s blood. 3) Cleaning lady kept coming into our room even though I told her not to enter or clean my room. 4) The view from the suite is so bad that we had to keep our curtains closed. 5) When asked if we could change rooms, staff tried to give us a downgraded room for the same price as the suite we booked. 6) The breakfast was not fresh. In fact, the pho tasted like it had sour noodles from being out too long. And the staff had no problem giving coffee and already made tea that had been sitting at the bottom of the pot all morning. While they have fruit water, they do not offer plain water. You must order it for a charge. 7) Bathroom lighting is so bad I could not put my makeup on properly. There is just a small spotlight overhead by the mirror and it casts a dark shadow on either side of one’s face and creates a spotlight going down the center of the face. The brightness coming from the bedroom window behind me also made it equally difficult to see my face in detail. I had to move to the bedroom’s window where there was enough light to see. 8) Manager was inattentive and not willing to address with my complaint about money being stolen and a bloody robe in my room. Instead, the manager told his staff to tell us to talk to the Sales Team.

Positiv:: The rooms and breakfast are nice. As is the pool

Negativ:: The service was appalling. Many mistakes . Including trying to charge us for someone’s else’s drink. We called reception to report the ac not working. No one came. Asked to check out late but was told we would almost pay another nights fee just for five hours. However the manager was very apologetic and polite at the end.

Positiv:: Kind and helpful staff. Great breakfast. Comfortable and beautiful room

Negativ:: Nothing

Positiv:: Bed was excellent , breakfast was awesome

Positiv:: Liked the cleanliness of the rooms and the hotel in general. Enjoyed the pool and the breakfast. Restaurant food really tasty. Location only about a 10 min walk from the old quarter. Great value.

Negativ:: Nothing worth complaining about.

Positiv:: Very good

Negativ:: Too much clutter in the room

Positiv:: Einen definitiven Pluspunkt bietet der Pool, der ist groß und zusätzlich hat man eine tolle Aussicht, auch dass wir trotz später Abreise diesen am Abreisetag noch nutzen durften (ohne Aufpreis) fanden wir super.

Negativ:: Das Preis-Leistungsverhältnis stimmt hier nicht. Es modert etwas und es ist ein wenig in die Jahre gekommen, für diesen Preis hätten wir etwas anderes erwartet. Auch sind die Zimmer sehr klein.

Positiv:: It is close to many excellent restaurants, and the breakfast was great!

Positiv:: Sauber, modern, tolles Frühstücksbuffet, nettes Personal, toller Zimmerservice!!

Negativ:: Der Pool war etwas älter, aber nicht schlimm, es war wenig los

Positiv:: Excellent staff, location and breakfast!! One of the best hotel we had in Vietnam. Thank you for everything

Negativ:: Everything prefect

Positiv:: Das Zimmer war super eingerichtet, das Buffet lies keine Wünsche offen, der Service war hervorragend. Wir kommen immer wieder gerne.

Negativ:: Die Klimaanlage im Zimmer war etwas laut.

Positiv:: The rooms were quiet with hardly any road noise and was very comfortable. The food was really good both breakfast and dinner. The reception was very helpful. Also really enjoyed the shared bath/jacuzzi facilities.

Negativ:: More channels on the TV in English would have been good and the service in the Restaurant in the evenings was a little slow.

Positiv:: Efficiency of staff Size and design of room Choice of food for breakfast Friendliness of staff

Positiv:: The coffee bar was consistently good. The overall ambience is lovely, especially the lighted archway and foyer sitting area. Flowers are abundant and the staff is very polite. The gym and sauna areas are very nice. The restaurant food selection is diverse and tasty AND room derive is truly 24 hours. Love the Mango Lassies, Pho, and Bun CHa! Concierge service great, too.

Negativ:: The bed is very hard. The gym and the swimming pool were closed the first three days. The staff tries very hard to be responsive but needs s bit more training in English. There were several misunderstandings that created unnecessary awkwardness.

Positiv:: This place is amazing. It has everything. The toilet even massages your ass!

Positiv:: The hotel has fantastic space, it is very clean, all staff very helpful and range of food fro breakfast excellent

Positiv:: Everything else. Good value, friendly staff, efficient wifi and laundry service, quiet, well situated

Negativ:: Restaurant sometimes lacks products at dinner

Positiv:: wonderful comfortable hotel with excellent services